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Fundamentals of Management

Contents

Introduction.

Vision.

Mission.

Management Strategies.

Total Quality Management

Customer Focus.

Employee involvement and engagement

Process approach.

Integrated system..

Strategic approach.

Continuous improvement

Fact-based decision making.

Communication.

Business Process Reengineering.

Operation Research and Management Science.

Strategic Human Resource Management Activities.

Leadership Style.

Development of leadership style.

Conclusion.

Reference.

Introduction to Developing Vision and Leadership

According to the study of Kharadz (2018), no type of organization has remained dissociated from conflicting management situations, which has probably been one of the major subjects of the occurrence of organizational discords. One of the most concerning business phenomena is that the environmental changes in any business create the big shifts in the management of activities to particular levels that challenge the organization to respond to the requirements in the quickest possible manner. To elaborate, management not only takes the systems and procedures into account but also the facets of technology, strategies, productions, innovations, etc. within.

The study propounded is purposed at ABC Ltd. as one of the major entrants in Australian air carrier services dealing in passenger services and goods carriage as well. The company aims at developing a sound awareness and engagement in its services to the clients through the deliverance of value-creation and brand engaging hospitality to its clients.

Vision

  • ABC Airlines Ltd. aims to forward an enhanced and accelerated experience to its clients by formulating an integral business ecosystem of growth.
  • ABC Airlines is the vision of achieving the global ambitions of expansion to each corner of the globe in a full range of services.

Mission

  • ABC Airlines Ltd. strives to provide exceptional aviation and hospitality services by moving an extra mile by utilization of robust management, hospitality, and technical framework in order to provide high-range serviceability to the prospects.

Management Strategies

Composition of a holistic image of management in any organization has a vital task in activities such as planning of events and activities, coordinating the actions, motivating personnel towards completion of tasks and events, and even controlling the events that are unintended towards the achievement of organizational goals (Davis, 2016).

Employment of the feasible and most suitable management techniques and tools in the workplace has a realistic significance in the provision of the standard and sequential order to the activities to be implemented.

The ABS Airlines Ltd. seeks to utilize the sound level of modern and agile management theory and practices under influence of the operations research and management techniques utilized by managers and decision-makers to develop a competitive advantage for the firm. The company visions to create agile management tools such as total quality management, business process reengineering, continuous improvements, operations research applications, and many such in integration to each other (Drobietz & Poth, 2017).

Total Quality Management

The total quality management (TQM) as a holistic, industry-wide quality approach is a system that encourages the involvement of the organizational resources in an integrative manner to enhance the continuous improvement and development factors in the same (Pambreni et al., 2019). ABC Airline Ltd. to achieve higher customer satisfaction and quality of services as stated in the vision statements adopts for the total quality management approach in its operations and activities by the involvement of the eight basic elements of the TQM principles viz.

Customer Focus

Understanding the needs and expectations of the customer and finding ways to improve the gaps to manage both customer relationships and competitiveness eventually benefiting the increased customer loyalty (Ajina et al., 2019).

Employee involvement and engagement

As stated by Matthews (2018), establishing clear and systematic communication with employees including the internal, on-site, and back-end employees to encourage them towards learning and development of new knowledge and insights for the competent development and recognition of self in the area.

Process approach

To define a clear visual process flowchart and activities involved to modify it for the faster and improved cycles of operations leading to lower wastage of energies and hence generation of revenues (Diamandescu, 2016).

Integrated system

ABC Airlines Ltd. intends to apply for an integrated system of work to promote the work culture and quality of tasks via efforts of all the resources available to achieve business excellence (Manatos, 2017).

Strategic approach

The principle of strategic management as depicted by Diamandescu, (2016) of tools and resources by the provision of training to improve and upgrade measurable competencies of the firm and its people.

Continuous improvement

ABC Airlines Ltd. purposes at admitting the role of continuous improvements in the business areas by implementing policies and encouraging towards innovation and knowledge assessment for the result of competent goal achievement and strategic alignment of vision, mission, and goals (Manatos et al., 2017).

Fact-based decision making

In order to identify and analyze the data and facts of the organizational input and output and application of valid methods for decision-making based on the facts.

Communication

To establish a translucent line of communication and hierarchy on the industry for the facilitation of employee connectivity and coordination at all levels (Diamandescu, 2016).

Business Process Reengineering

Business Process Reengineering (BPR) as an effective business management strategy has been developed as an assistant factor in the management and analysis of workflows and processes in the firm (Bhaskar, 2018). ABC Airlines Ltd. seeks to utilize the concept of BPR as a fundamental model for improvement of customer service, dynamic up-gradation of business model, elimination of financial and operational wastes, and hence towards creating a sense of competitiveness in the industrial domain.

ABC implements the Business Process Reengineering system by initially identification of the current processes involved followed by the review and analysis of its systemization, following the design for the changes to be made, and finally testing and implementation of the plan or process for the restructuring of the design. The company aims to consider the Business Process Reengineering method for the benefit of maintenance of human factors, technological factors, organizational culture, and working procedure of the firm.

Operation Research and Management Science

The terms operational research and management science tend to be alike where both the concepts tolerate the management of organizational practices by way of scientific and mathematical models and applications for solving the complexities of the firm’s operative areas. The company ABC Airlines Ltd. has the opportunity to take into account several models and applications for development such as transportation and sequencing models for optimization of distribution and management of actions, Queuing theory for designing of supply chain and design, programming models for optimization of workings, Program Evaluation and Review Technique (PERT) for effective and optimal project scheduling, etc. (Bhattacharya, 2017).

Strategic Human Resource Management Activities

Ac illustrated by Delery & Roumpi (2017), from the conventional method of management of human resources to the strategic management of the same, a connection between the company’s human resource and its strategies and the optimum attention and management of human resources to drive towards excellence has taken big progress.

ABS Airlines Ltd., in order to accomplish its vision and mission perspectives by effective use and handling of the resources, seeks to accompany with the distinct tools of strategic management of the human resource, for instance, change management techniques, process and project management tools, HRD scorecard, balanced scorecard, etc. to fulfill and robustly consume and construct the best possible outcomes from each organizational resource in a lucrative way as follows.

  • Constitution of an adequately knowledgeable and professional management institution in the firm.
  • Involution of diverse managerial individuals like T&D executives, talent acquisition, HR auditors, HR managers, and so on.
  • Framing the management section of the firm to cater to all the human resource management actions like employment, recruitment and staffing, compensation, training and development, employee welfare, etc.
  • Positioning the top authority in human resource management to serve as a leader in the development process and thus retain stability in personnel management.

To finalize, ABC Airlines Ltd. is purposed at taking into action these strategic and modern management techniques in use for the robust positioning of the firm by way of serving a delightful journey experience with the company, higher engagement and connectivity of employees by continuous evaluation of the gaps and their removal in the hierarchy of processes, improvement in performance by use of quality practices, and hence leveraging the industrial positioning by way of financial nurture of the firm through reduction of wastage obtained from the results of operations research models.

Leadership Style

Aviation has been a type of industry that has been less popularized in the leadership contexts as an understanding of different leadership styles and its distinct effectiveness creates criticality. However, it has been argued that the aviation industry constitutes the major necessity for the inculcation of constructive leadership and employee management tactics to provide the industry with the assurance of allocation of a holistic and diverse pool of talents (Popli & Rizvi, 2016).

ABC Airlines Ltd. in the arena of Australian aviation industrial services has a future vision to create and maintain a powerful, businesslike leadership scenario for the all-around strategic human resource management. Certain leadership styles have been in trend at the global level fostered by the advent of globalized workforce practices such as transformative, democratic, transactional, autocratic, and so on depending upon the area of application and the need for employee management perspective.

To cater as one of the ingenious brands in the aviation domain in terms of leadership innovation, the ABC Airline Ltd. endeavors to develop the transformative style of leadership for the sake of employee management and development as the transformational leadership style inherits the capability to motivate both the leader and the follower to serve unitedly and move towards more advanced stages in the workplace.

Transformational leadership in the aviation industry has a higher significance as compared to the other styles of leadership in knowledge. The transformational style of leadership has a higher significance in upgraded levels of performance and satisfaction than that of the other styles of leadership in place. The transformational leadership, as focused by ABC Airlines appears to benefit the firm by following.

  • Holistic level of engagement of employees.
  • The transformational leadership style formalizes the unitedness among the personnel.
  • It develops a sense of enthusiasm in the human population of the company
  • Elevation of morale, motivation, communication, and learning in the organizational environment (Anderson, 2017).

Development of Leadership Style

Involution and development of a particular style of leadership in the organizational context is a challenging step for each firm because of the increased need for paradigm shifts to be taken into consideration along with the leadership framing. To develop the required transformational leadership style, ABC Airlines Ltd. executes the step-by-step process of transformational leadership style as mentioned.

  • Developing a leadership vision
  • Implementing communication for the progression of leadership
  • Motivating the building of leadership simulation among personnel.
  • Positively influencing the organizational culture with supportive leadership.
  • Inspire personal recognition in each human resource of the company (Khan, 2018).

In addition to this, with the arousal of mediocre and discrepancies in the process of development of a transformational leadership style, the process or strategy formulation for its effective control and elimination must be encouraged.

A great assessment of transformational leadership in an organizational context can lay a constructive impact on the bottom-line results. However, the evolution of transformational leadership is not the be-all perspective or solution of overall management issues. The additional frames in the development of leadership ask for the look-after the other facets of the organizational process also such as technicality areas, customer serviceability, and other functioning of the firm. A leader must holistically focus on the transformational development of personnel and human resource in the range.

In addition to this, a list of risks and mediocre in the way of management and leadership in ABC Airlines must be displayed and observed. The risks include financial risks, change management risks, failure risks, turnover, and attrition, etc. Henceforth, for the further removal of such discrepancies for the nurture of the processes must be tackled by the use of management tools like the PDCA model, McKinsey 7S model, etc. must be incorporated.

Conclusion on Developing Vision and Leadership

ABC Airlines Ltd. has been in the capability to identify the positive relationship of compelling management and leadership styles on employee commitment and hence organizational performance and productivity. Henceforth, the prospective development of management concepts and practicality in the organizational field of work. The transformational style of leadership and implementation of the same in the firm’s management and guidance portfolios may prove to leverage the business advantages. Furthermore, it must not be avoided that the change in the organization brings out certain risks and challenges in the practice, the resolution of which is of critical importance by the adoption of management tools as stated that could assist the continuous improvement by routine analysis.

Reference for Developing Vision and Leadership

Ajina, A. S., Japutra, A., Nguyen, B., Alwi, S. F. S., & Al-Hajla, A. H. (2019). The importance of CSR initiatives in building customer support and loyalty. Asia Pacific Journal of Marketing and Logistics. https://doi.org/10.1108/APJML-11-2017-0284.

Anderson, M. (2017). Transformational leadership in education: A review of existing literature. International Social Science Review93(1), 4.

Bhaskar, L. H. (2018). Business process reengineering: A process-based management tool. Serbian journal of management13(1), 63-87.

Bhattacharya, A. K. (2017). A Streamlined Methodology for Efficiently Managing Engineering Projects. MultiSpectra Consultants white Paper.

Davis, P. J., Frolova, Y., & Callahan, W. (2016). Workplace diversity management in Australia. Equality, Diversity, and Inclusion: An International Journal. https://doi.org/10.1108/EDI-03-2015-0020.

Delery, J. E., & Roumpi, D. (2017). Strategic human resource management, human capital, and competitive advantage: is the field going in circles?. Human Resource Management Journal27(1), 1-21.

Drobietz, M., & Poth, A. (2017). A new approach: not agile vs. traditional QM but applying the best of both. In European Conference on Software Process Improvement (pp. 486-494). Springer, Cham. https://doi.org/10.1007/978-3-319-64218-5_39.

Khan, M. S., Sentosa, I., & Salman, F. (2018). Exploring the role of transformational leadership in human capital effectiveness. World Journal of Entrepreneurship, Management, and Sustainable Development. https://doi.org/10.1108/WJEMSD-10-2017-0075.

Kharadz, N. (2018). Organizational conflict management challenges. European Journal of Economics and Business Studies10(1), 30-41.

Pambreni, Y., Khatibi, A., Azam, S., & Tham, J. (2019). The influence of total quality management toward organizational performance. Management Science Letters9(9), 1397-1406. https://doi.org/10.5267/j.msl.2019.5.011.

Popli, S., & Rizvi, I. A. (2016). Drivers of employee engagement: The role of leadership style. Global Business Review17(4), 965-979. https://doi.org/10.1177/0972150916645701

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