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1. A) The team leader is responsible to manage or supervise all the activities within a team.
A) He is responsible to analyze how to approach the activities. The team leader develop plan for the team to accomplished them.
B) The team leader is responsible for distributing the information to all the members and stakeholders of the team.
C) He has the responsibility to keep track and structure of various task, document and workers.
D) The team leader has the responsibility to determine the goal of the company, so that the members could work towards the goal.
The team leader gives verbal direction to accomplish all the task.
2. Some of the characteristics of effective communication that should be used by the manager while communicating to customers are:
A) Completeness :- The message should be complete for the communication to be effective.
B) Conciseness :- To keep a message to the point is all about to conciseness this helps to focus on the important information.
C) Consideration :- It is important to tailor the message as per the audience.
D) Concreteness :- The message should be supported by facts and figures. This enhances the credibility of the information.
E) Clearness :- The main goal of communication is to have clear and accurate thoughts.
3. A. Directive leadership :- In this style of leadership, the power flows from the top-down. This type of leadership Is known for consistency and does not encourage the culture of collaboration in an organization
B. Transformational leadership :- This Style of leadership focuses on the culture of organization and makes amendment to improve it. This leadership also motivate the members and create a culture of inspiration
C. Servant Leadership :- This style of leadership creates an environment where everyone serves like a leader. This creates a culture of inclusion in the organization.
D. Participated leadership :- This style of leadership price to billed consensus among all the members of team. This require a culture where the information is shared. It also creates the culture of innovation due to shared value, and engagement.
4. A) Setting Realistic goals :- It is very essential to set goals correctly. This motivates the employees and build trust on leader.
B) Accountability :- The leader should be accountable so that the employees deliver outstanding work.
C) Be Direct, Honest, Consistent :- The employees should not be mislead and misguided through communication as it kills the trust.
5. A) Justice :- An ethical leader treats everyone equally and has to be fare and just.
B) Respect others :- This is one of the important characteristics of an ethical leader. He shows respect to his followers and value their contribution
C) Honesty :- An ethical leader is always honest and loyal. He conveys the fact transparently.
6. A) Get A Mentor
B) Make Network In other departments
C) Be attentive for new challenges
D) Search for the learning opportunities internally
E) Read and solve the problem
7. A) Set a time limit.
B) Outsourcing and delegation to be done.
8. Personal Development planning is the procedure of establishing aims and objectives based on values, awareness and planning for personal development. This could be within any context such as education, career and self-improvement.
9. The essential component of a personal development are the following:
A) Unethical shortcuts should be avoided and time must be managed
B) The major as well as minor goal and priorities should be set
C) The vision of the future should be clear.
D) The way to balance the risk and caution should be learned.
E) In order to achieve the vision a good understanding of the skills needs to be developed.
10. The quantitative research is based on numbers and it aims to provide in in-depth understanding of an issue. It helps to quantify the data generalize the conclusion with the help of sample from the population. The data use in this type of research is based on precise measurement. This research also helps to identify statistical relationships. This research usually involves large number of cases that represents the population of interest.
There are various method through which the quantitative data could be completed which includes – Experiment , Survey , Telephone Interview, Personal interview.
11. The Qualitative research helps to explain the social world. This type of research helps to build exclamatory models and theory. To get the better understanding, qualitative research is used. First hand experience is the best way to get the data.
Some of the method to collect qualitative data are – Observation, personal interview, action research and focus group.
12. Primary data can be explained as the data that is collected from first hand sources. This data is collected keeping the type of project in mind. The ways in which the primary data can be collected are interviews, surveys like questionnaires and experiments.
13. Secondary data refers to that data which is collected for other research work. It is not collected by the user of the data. This is collected by someone other than the user. Some of the sources of secondary data are information collected from government departments, journals and data from specialised sources and census.
14. The capacity of how to understand and manage your own emotions is known as emotional intelligence. The skills that are involved under this are self awareness, motivation, social skills and empathy. It is very essential in the workplace and is considered as a valuable skill. It helps to enhance problem solving ability, communication skills and relationships in the workplace. This skill is also learned through training and experience.
15. There are following strategies that can help to build emotional intelligence:
A. Paying attention to one's own emotions on a daily basis: It is important to look at the emotions and understand them on a daily basis. To identify and understand the emotions would help the person become sharper and build his own emotional wheelhouse.
B. Practice Empathy: It is essential to practice empathy within a workplace. Empathy is different from sympathy as sympathy is feeling for someone. On the other hand, empathy means feeling with someone. Empathy is the ability to comprehend the situation of others.
C. Sharpen Social Skills: It is necessary to sharpen the social skills to build emotional intelligence. This is done by listening, interacting, collaborating, engaging in conversations. The best way a person learns is through experiences rather than his common sense.
16. It is observed that the managers with higher emotional intelligence have greater potential to self regulate and have great level of motivation. This further lead to improved self confidence which is a result of reduction in the tendency of procrastinating. This enables the managers to focus on realizing the goals of an organization. For instance, a manager who practices empathy would always be appreciated by his colleagues. This would create a healthy environment within the workplace where all the employees work together in order to achieve a common goal.
17. There are many ways in which emotional intelligence improves the effectiveness of workplace relationships. It is through enhancing the communication skills. The most important foundation for building strong relationships are compassion and sensitivity. It improves interpersonal effectiveness. It also helps to enhance influencing skills. Better management skills and stress management are also aspects of emotional intelligence.
18. There are some important information that should not be excluded from the communication protocol of an organization for communicating internally and externally. This includes the data set that should be shared only by either internal or external. There are many important facts and figures if an organisation that should be within only the internal members and not the external members.
19. PESTEL analysis is a tool or framework that helps to analyse the impact of macroeconomic factors on the organisation. In this framework, the factors that are responsible for having a impact on the organisation are political, economic, sociological, technological, environmental and legal. It depends on the situation and the project type that which factor is impacting the business.
20. The two different ways of organisational change is organisational development and organisational transformation. On the one hand, organisational development is a systematic approach, whereas, on the other hand, organisational transformation is a rapid and rigid approach. Organisational development deals with betterment of an organisation by looking into past events, current situations and future prospects. Organisational transformation is about making changes in the current situation to improve the process.
21. The change management process deals with the change in the project team or management team in order to achieve a desired goal. The different phases involved are: strategy and planning phase, configuration and testing phase, program training and communication plan and roll out phase.
22. The first step of a change management plan is to acknowledge and understand the need of change. The second is to communicate others about the plan of change. The third is to develop the plan and fourth is to implement the plan. The last is the evaluation step where the result is evaluated and the progress is celebrated.
23. Organisational design refers to structure of the processes and methods. This helps to implement the strategies, make required changes, help in recruitment and there are many other benefits.
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