BSBMGT615 Organisational Development in Healthcare Assignment Sample

• Subject Code : BSBMGT615
• University : Victoria University My Assignment Services is not sponsored or endorsed by this college or university.
• Subject Name : Organisational Development & Change Management

Contribute to Organization Development - Part A

Organizational Development Plan

The company has developed a five-year strategic plan to redefine the mission vision and goals. Furthermore, the ultimate goal of the company is to understand and exceed customer expectations and deliver effective customer service (Rise & Steinsbekk, 2016). Star caravans mainly focus on people, manufacturing and design to improve the services most effectively. Also, the company requires customer-focused employees who can support and expand the business and improve the current profitability. Furthermore, the future business direction is focused on expanding the market into Asia and offering full installation services to expand the market most effectively. However, the company is also thinking about shifting the manufacturing plants overseas to produce more attractive manufacturing margins. Now the overall plan is focusing on improving the profitability and capturing large market share. Public meetings and focus groups can be used to provide effective consultation to the team. Also, a public meeting would be an effective technique as it provides the opportunity to pass information to the team (McLeod, 2017). It is beneficial as it addresses the major issues in the workplace. As the employees are not happy about the change so it is necessary to provide effective consultation to enhance their productivity.

It has been identified that an effective change management plan is required to manage the employees. Furthermore, changes can influence the design manufacturing, construction, administration and overall marketing of the company. It is necessary to develop effective strategies and approaches to handle the employees during change. Change management will take a suitable approach that will be assessed all over the project (Coetzee & Nkosi, 2019). Also, it is necessary to design a Change management strategy that elevates alertness about the importance of Change management in the most effective manner. The most effectual Change management strategies are those which focus on human behaviour constituent. Star caravans must focus on offering incentives that will support workers to recognize and eventually engage with the new direction of the company. The case highlighted that the major weakness of the company is overcapitalization. To escape the circumstances, the business may need to decrease its liability load or buy back share to reduce the company’s dividend payment.

 Training is the process of learning, stimulating, and developing expertise in the workplace through constant knowledge and training programs. During the change process, it is necessary to provide essential knowledge skills and the ability to employ so that they can perform new tasks or follow the policies in the most effective manner (Nezam et al., 2016). Retraining is an effective key to the success and survival of the business to encourage social movements that welcome conversation and teamwork. It is the responsibility of managers to create a system that recognizes achievements and great work.

Roles and Responsibilities

Operation manager plays a very important role in Star Caravans and overseeing the organization progress to balance the cost of the venue and attain the highest possible operating profit. It is necessary to understand that the customers are more interested in the quality of the product rather than the quantity. Besides, star caravans must develop systems that ensure the products produced meet the needs of the consumer (Torppa, 2020). One of the most effective responsibilities of an operation manager is to deal with the people. The managers know how to relate to employees', stakeholders and other senior management during the change process. Since workplaces are made up of people from diverse cultures operation managers need to show tolerance and understand to the other people.

The overall organizational development plan will focus on providing the right guidance to star caravans so they can manage their operation most effectively. With the help of an effective change management plan, the company will be able to manage the employees so that they can effectively perform their duties. Public meetings and focus groups can be used to provide effective consultation to the team. Public meeting is an effective technique as it provides opportunity to pass information to the team (McKibben, 2017). It is beneficial as it addresses the major issues in the workplace. As the employees are not happy about the change so it is necessary to provide effective consultation to enhance their productivity. The effective change management approach focuses on the human behaviour element. The management must propose incentives to encourage people to accept and ultimately engage with the new direction of the company. Another thing is to shift the burden of change to improve productivity.

Minutes of Meeting

The regular meeting of the star caravans will be called to order at 6:00 pm

Present

Operational manager

Marketing manager

Sales manager

Design manager

Key Roles in The Organizational Development Process

The design manager co-ordinates all design matters related to a project and helps to ensure that the multi-disciplinary team building the project work together smoothly and that everything is delivered on time. The main responsibility of the design managers is to work on a project before it begins and continues until the project is completed. It is necessary to evaluate the skills of the design managers as he is responsible for managing the overall designs of the project. Also, the design manager must possess the problem-solving skills, technical skills communication teamwork, and many more (Doppelt, 2017). It has been identified the art of the change is influenced by different factors like the types of employees, management, style, culture, norms and many more. Hence it is necessary to design effective strategies and approaches that will be effective in handling the employees and the overall operations of the star caravans. Also, the marketing manager will be responsible for managing the promotion and positioning of a brand of the product and services. Also, he will be responsible for raising brand awareness through the creation of effective marketing campaigns. The marketing manager will also analyze the types of customers that a company wants. Marketing manager of star caravan’s may take much more responsibility for content management and Data Analytics. The sales manager will design and implement a strategic sales plan that will expand the company's customer base. He will also help in managing objectives coaching and performance monitoring of the sales representatives.

Objectives and strategies

During the change delivering employee's leadership training to ensure managers are leading their people positively and productively can also be advantages. Training and consultation help to maintain visibility and encourage belonging (Hayes, 2018). Star caravans must include the necessary stakeholders to enhance the effects of change. Stakeholders are highly effective in providing the right guidance and direction to the company so that it can achieve the objectives promptly. The company will also make sure to engage staff during the planning and implementation phase.

Change Management Plan

Communication Plan

Contribute to Organization Development - Part B

Training session

The training program includes training organizations and trainers who will deliver effective training to the existing as well as new employees. The training plan will be effective in providing the necessary skills to the Employees so that they can effectively perform their duties (Morin et al., 2016). This training program will focus on developing individualized training that will best suit the organization's needs and objectives. It has been identified that the company is making some necessary changes in the organization so new skills and expertise will be required to provide the necessary knowledge to the existing as well as new employees. The training session will also include team building activities that will help to improve the collaboration skills of the employees. The team-building activity will include the mind Field games in which various handheld objects and blindfolds for required.

In this game, the managers have to find an open room such as an Empty parking lot or a park to place the stuff like bottles, cones and balls. One person from each pair must put on the blindfold (Pugh, 2016). Another person should lead their teammates from one side of the open space to the other without stepping on the objectives and using the verbal instructions. The major rule of this game is that the blindfolded individual cannot speak it all. To make the game more difficult the leaders can make definite routes. One of the most effective objectives of this game is that it increases trust, communication and effective listening skills. With the help of this game, the employees can build trust and understand the thinking procedure of different employees. 

Meeting Minutes

The main aim of this meeting is to articulate the problems and to propose means for resolving the issues. Each manager will be responsible for performing a different role to manage the conflicts. The initial phase of the meeting will focus on identifying the common cause of conflict between the departments (Coetzee & Nkosi, 2019). Then the necessary action will be taken to build consensus among employees. One of the best ways to minimize destructive conflict in the department is to teach employees to communicate more effectively. Furthermore, the particular meeting will focus on developing effective communication skills between the departments. Managers will be responsible for promoting the use of positive language and avoiding negative patterns. The management will tell the employees that it is highly restricted to judge, criticized, ordering threatening, moralizing other person concern.

The management of the company must understand that the conflict can result in absenteeism and higher employee turnover. Employees who have grievances about their colleagues will be counseled to try to work out the differences straight with that colleague. It is the accountability of managers to make workplace customs in which managing disagreement is observed as core job ability (Turner, 2019). Furthermore, the human resource manager will be responsible for asking behavioral questions during job interviews to evaluate the candidate's previous experience in dealing with conflict. Also, conflict management training will be useful in providing the necessary skills and knowledge to the manager so that they can appropriately manage different departments. Also, interactive communication trust ethics fairness can help to create a positive environment and a supportive culture

The company can also use effective intervention techniques to reduce conflicts between departments as well as employees. The managers can arrange meetings and involve different departments to discuss the issue. However, it is necessary to give everyone a chance to speak as there is a good opportunity to hear all the sides and understand the reason for the conflict. The group meeting will be useful in providing the right resolution to everyone.

Contribute to Organization Development - Part C

Survey

Q1)

Are you satisfied with the current change that has been implemented in the organization? 

• Strongly agree
• Agree
• Strongly disagree
• Disagree

It has been identified from the overall respondents that they are satisfied with the current Change management plan of star caravans the response also specified that the employees are happy with the change. The main objective of this question is to identify the attitude of employees towards the Change management plan. The management of star caravans understands that the change in the management of star caravans understands that the change affects the overall attitude working style skills knowledge of the employees. Hence it is highly necessary to assist influence exchange to provide maximum satisfaction to the Employees. Furthermore, the survey will help the management of star caravans to understand the effectiveness of the change process in providing the necessary skills or knowledge to the employees. In this case, 50 per cent of respondents agreed that they are satisfied with the current change in the organization. However, 16.7 per cent of employees are not satisfied with the change. Also, it is the responsibility of management to understand the factors that are affecting the work of dissatisfied employees. Furthermore, managers can also provide personal training and development programs to increase the satisfaction level of these employees.

Q2)

Were change plans properly communicated to you?

• Yes
• No
• Other:

It is necessary to communicate the change process with the employees. The involvement of employees and necessary stakeholders can provide the opportunity to improve the process effectively. Furthermore, it can help to build trust and enhance the communication process. Also, 66.7 per cent of employees agreed that the management communication plan with them. However, 33.3 per cent disagreed with the same. It is the responsibility of managers to provide a necessary update about the change so that employees can contribute to the process. Also, the management must focus on developing transparent communication to understand the viewpoint of different employees.

Q3)

Do you feel any improvement in your performance?

• Strongly agree
• Agree
• Strongly disagree
• Disagree

It has been identified that change helps to improve different issues and provides an opportunity to present new products and services. Star caravans have focused on building new products and services to capture a large market share in Asia. The change process always influences overall operation so it becomes necessary to assess its effects. The survey revealed that 16.7 per cent of employees believe that the current change helped improve their performance. Also, 66.7 per cent of employees were not sure about the potential effects of change. The leaders are responsible for communicating the long term effects of change so that employees can support the change procedure. The management can also develop effective strategies and training programs to improve the skills of poor-performing employees. With the help of effective training programs, the management will be able to improve the performance in the most effective manner.

Q4)

Do you think there is a reduction in the absence of employees?

• Strongly agree
• Agree
• Strongly disagree
• Disagree

Change provides an opportunity to implement new programs for the basic improvement of employees. The new programs and activities help increase the engagement of employees with the organization. Also, 33.3 per cent strongly agreed that the new change program improves their engagement with the organization. Star caravans must improve communication, provide flexible working hours, and offer incentives to increase employee engagement. Absenteeism can affect the overall productivity and profitability of the company hence it is necessary to implement an appropriate strategy that can reduce its negative impact.

Q5)

Do feel encouraged after the change implementation?

• Strongly agree
• Agree
• Strongly disagree
• Disagree

Change management is an effective activity to enhance the existing skills, knowledge of the employees; furthermore, the current change can provide additional knowledge and also improve their performance. With the help of current change, employees can effectively learn about innovation. Also, the leaders must make sure that employees understand the importance of change to increase their participation with the change process. Furthermore, 83.3 per cent of employees agreed that they are motivated because of the change process.

Meeting

Agenda: To discuss the progress and results of the survey

The main purpose of this meeting is to discuss the progress of each department. It will also focus on assessing the results of the survey. It has been identified from the overall survey that numerous employees are not happy with the change process. Furthermore, some employees are also not satisfied with the change procedure. Also, necessary strategies are required to provide maximum support to these employees. One of the major concerns is to succeed overseas hence the support of employees is necessary. The change management plan only focused on managing change. It is important to include the strategies and approaches that can change the attitude of employees towards the change process.

Memo to different departments

Date: 31^st august 2020

To: marketing department

Subject: positive assistance

I am writing this to inform you that the management has decided to provide the necessary support and assistance to the employees of the marketing department. We believe that it will help to encourage the employee to attaining the necessary goals and objectives most effectively. We are confident that the additional support will enhance the productivity of the overall department in the most effective manner. Also, the management will arrange necessary training programs for this existing as well as new employees so that they can effectively perform their duties.

Thank you

Date: 31^st august 2020

To: operational department

Subject: positive assistance

I am writing this to inform you that the management has decided to provide the necessary support and assistance to the employees of the operational department. This will help the department to gain the necessary knowledge which can improve the overall knowledge (Torppa, 2020). As we understand the operational department play a highly crucial role in managing operations, embracing design, and improving overall performance. We understand that the operational department helps the business to run smoothly and efficiently so necessary resources and assistance must be required to improve the performance.

Thank you

Date: 31^st august 2020

To: Sales department

Subject: positive assistance

Due to the current change and results of surveys, we would like to inform you that the management has decided to provide necessary resources like training and other opportunities to the employees. We are confident that additional support will be beneficial in improving the performance of the sales department. Management is also aware that this change influences the overall working capability of the employees. Hence we have decided to provide necessary support as well as resources to improve employee’s performance in the most effective manner.

Report

The overall organizational development process was effective in managing the overall change in an effective manner. It has also been identified that employees play a major role in improving the overall change procedure. Also, some employees are facing major issues in coping with the change. Start caravans have introduced the change process to improve its position in the overseas market. Also, the management has decided to allocate different roles and responsibilities to different managers so that they can effectively perform their duties. The majority of respondents believe feels connected with the change management plan. However an effective proactive approach is required to identify the issues that are influencing the attitude of some employees, the survey also raises the question about the communication procedure of the star caravans (Wheatley, 2017).

It is the responsibility of managers to communicate the change plan with the management. With the help of effective communication, the employee can understand the importance of change and support the overall process. It has been identified that change results in conflicts within the department hence it is necessary to arrange meetings to identify the issues and provide necessary guidance. Star caravans must focus on developing a supportive culture so that each employee can share their view or ideas that are necessary for the further growth and development of the company. The main issues are related to the disappointing workforce as they are not happy with the new decision of the management. Furthermore, professional development training activities may help to increase the ability of the employees. The key goal of professional development is to keep the individual up to date. Leaders must engage individuals to drive and sustain change so that there is actual ownership of the alteration from the wider business.

Reference for Contribute to Organization Development

Coetzee, J. L., & Nkosi, S. (2019). Successful Organisational Development of Asset Management Organisations. In Asset Intelligence through Integration and Interoperability and Contemporary Vibration Engineering Technologies (pp. 95-106). Cham: Springer.

Doppelt, B. (2017). Leading change toward sustainability: A change-management guide for business, government and civil society. London: Routledge.

Hayes, J. (2018). The theory and practice of change management. London: Palgrave.

McKibben, L. (2017). Conflict management: importance and implications. British Journal of Nursing, 26(2), 100-103.

McLeod, H. (2017). A review of the evidence on organisational development in healthcare. Organisational Development in Healthcare: Approaches, Innovations, Achievements, 173.

Morin, A. J., Meyer, J. P., Bélanger, É., Boudrias, J. S., Gagné, M., & Parker, P. D. (2016). Longitudinal associations between employees’ beliefs about the quality of the change management process, affective commitment to change and psychological empowerment. Human Relations, 69(3), 839-867.

Nezam, M. H. K., Ataffar, A., Isfahani, A. N., & Shahin, A. (2016). Human capital and new product development performance efficiency-the mediating role of organisational learning capability. International Journal of Innovation and Learning, 20(1), 26-46.

Pugh, L. (2016). Change management in information services. London: Routledge.

Rise, M. B., & Steinsbekk, A. (2016). Long term effect on professionals’ knowledge, practice and attitudes towards user involvement four years after implementing an organisational development plan: a controlled study. PLoS One, 11(3), e0150742.

Torppa, J. (2020). Developing a Change Management Plan to Deploy Team Selling Approach in the Case Company. Retrieved from https://www.theseus.fi/handle/10024/337899

Turner, C. (2019). Change management strategy a plan for how to make something different. Quality, 58(10), 20-20.

Wheatley, D. (2017). Employee satisfaction and use of flexible working arrangements. Work, employment and society, 31(4), 567-585.

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