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The challenges for the managers to look for the, when motivating the staff and strategies are as follows-:
A manager should choose an appropriate skill, styles, tone and behaviour that could provide an influential in the way to resolve the problem. The communication has to be transparent, dynamic and engaging. The challenges in the communication faced can be lack of the brand knowledge and inadequate knowledge of the customer preferences, change in trends or simply low decision-making skills (Xing, 2017).
To increase the customer experience, the employees should be blend with the rich culture of the company (Ritter, 2020). In case of the situation conflicts or the conflicts in understanding, the manager should intervene and provide a resolution.
The manager after knowing the employee issues can work proactively towards it.
Even if the employee is staff within the store, the manager should have the professional growth plans, be it training, development, some certification that can help the employee to show more interest and be more engaging in production (Seijts, 2016). For example, the sales staff can be taught about the SCM certification, to keep a tab on the inflow and the outflow of the precut.
Training can be for the policies, such as code of conduct within the company store, adhering to the national legislation etc.,) with the best interest.
Ritter, J. K., & Sadowski, R. 2020. Die digitale Transformation und ihre Konsequenzen für Manager -Leader. In Smart Human Resource Management (pp. 193-209). Springer Gabler, Wiesbaden.
Seijts, G., Crossan, M., & Carleton, E. 2017. Embedding leader character into manager practices to achieve sustained excellence. Organizational Dynamics, 46(1), 30-39.
Sheehan, C., De Cieri, H., Cooper, B., & Shea, T. 2016. Strategic implications of manager role management in a dynamic environment. Personnel Review.
Xing, W., Zhao, Y., & Karimi, H. R. 2017. Convergence analysis on multi-AUV systems with leader-follower architecture. IEEE Access, 5, 853-868.
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