Answer 1. Organizations design diversity strategies to improve their overall quality of products and services. The quality of products and services can be improved only after detecting the weaknesses in the system. The weakness of the system can be improved by gathering information about the quality of products and services by a diverse range of customers. Group of the population that is mainly associated with using the product and services that are undertaken for analysis are focused. Different strategies have been designed to collect feedback from clients (Thangaiah, Sharma & Sundharam, 2018). Four strategies that can be used for collecting feedback from the clients are
Answer 2. Client feedback is known to form an important part of the development strategy of an organization. Organizations aim to actively involve customers in their strategies by different means to improve the quality of their products and services. But several barriers have been demonstrated that limit the participation of consumers (Gurung et al., 2017). These barriers limit the participation of customer and restricts the improvement of services of the organization. It led to compromise in the process of development of services of an organization at several points. These barriers also lead to a reduction in customer satisfaction. Five major factors that limit the participation of consumer in program planning are:
Answer 3. The individual service receiver impacts the quality of service by showing adherence to specific services. Organizations also target the individual service receiver as they also have a major role in developing their services. The choices they make are influenced by several factors. Organizations continuously focus them and try to study the factors that influence them in order to turn their choices in their favor by using these factors. The individual service receiver generally aims for the organization that offers services which are economically fit for them and provides quality service (Giovanis and Athanasopoulou, 2018). The factors that influence their needs, issues, and priorities are:
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