Partnering with Consumers: resource critique
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Overview of the resource
Provide a brief overview, description and the context of your chosen resource to be critiqued. You must highlight the ‘action’ you have chosen to critique this resource against (200 words).
* Your resource is best attached as an appendix which is never counted in the word count
SLHD Policy Compliance Procedure (see appendix)
SLHD Policy Compliance Procedure intends to determine the goals of patients. The main aim of this policy is to improve the safety of patients by making sure about the processes and systems are in place to provide the consistent method and strategy to clinical handover. The key principle of policies is to design the guide and direct Sydney Local Health District (SLHD) staff to apply the minimum standard for carrying outpatients care handovers.
SLHD policy helps in implementing to all staff incorporating in the care of patients in SLHD. It is a very efficient and effective way to transfer the policy about professional accountability and responsibility to take care of patients in every aspect. The main aim of the SLHD policy compliance procedure is to apply the key principles for each type of clinical handover.
This example has been exampled and critiqued against actions regarding partnering with consumers and its influence of patient’s outcomes; partnering with patients in their care sharing the decisions and planning care, and how the resources meet the action chosen (Coulter et al., 2018).
Partnering with consumers and its influence on patient outcomes
Explain the importance of ‘partnering with consumers’, person-centred practice and outcomes and substantiate this with relevant scholarly literature. Relate the resource tothe National Standards, particularly, Standard 2: Partnering with Consumers by highlighting its importance and influence on patient outcomes in nursing (300 words).
From more than a decade, SLHD Policy Compliance Procedure is working to enhance a health care system which is more person-centred. In this person-centred, people are free to take importance to informed decisions regarding and managing their health and personal care, and it is their responsibility to select when to give permissions to others on their behalf. Self-management and shared decision making are very important that supports the person and it is very important in the area. Shared decision indeed helps in making a collaborative process by which a healthcare professional also supports the patient and reach a treatment decision. Self-management system helps the people with the long-run conditions to maintain their wellbeing and health on the daily basis and that too very effectively. Self-management is an active association among health care professionals and patients.
Shared decision making is based on the evidence-based information and the understanding of patients and then risks among them. Self-management is the support that has emerged from the models of social health and is also based on the supporting and coaching incremental accomplishments to attain the goals of life, as patients can use their knowledge and understanding, their skills and their confidence to enact and endure behaviour changes.
Effective communication among the healthcare professions and the critically unwell patients and the families of patients regarding the goal of person’s care is fundamental according to person-centred and it is also goal-oriented and also end of life care. Effective communication among professional healthcare and patients can be determined in terms of enhanced outcomes, maximum clinical satisfaction, and also a reduction in healthcare costs. Apart from some advantages, there are disadvantages also like time limitation, lack of awareness, very fewer efforts of opportunities to work in an associative way and there are no standardized practices. If the communication is not clear then the patients will not be able to offer guidance to clinicians regarding preferences of their end of life (Lhussier et al., 2017).
Identify how the resource meets the related ‘action’
Explain how (or not) the resource meets the action chosen. Support these findings with relevant scholarly literature (200 words).
The SLHD Policy Compliance Procedure is supported by accompanying policy such as make sure about the documented, and a consistent approach regarding clinical handover, it is necessary to apply all the ley principles to different clinical handovers, it is required to collaborate and engage with the patients, family or any other caretaker at the time of clinical handover, supervise the effectiveness and efficiency of clinical handover and processes of documentation, it is also required to prepare an action plan for constantly enhancing the quality according to the outcomes supervising of handover.
The SLHD Policy Compliance Procedure policies meet in all the ways. One such area is that the action taken by the healthcare professionals regarding the patient are all based on the key principles of SLHD Policy Compliance Procedure. If the patent arrives at the clinic then there is the policy written in SLHD Policy Compliance Procedure to communicate with the health workers and managers.
It also takes care of all the issues regarding compliance with the policy.
All healthcare professionals make sure that the clinic should have all the adequate resources and provide training to all the staff members to support all the clinical handover (McAllister et al., 2017).
How effectively do you feel the resource has been implemented in your organisation?
You will need to explore how well you think the resource was implemented in your organisation by considering whether staff appeared to be educated in its use and whether practice using the resource was consistent among the staff (250 words).
The SLHD Policy Compliance Procedure was followed regularly but there are some points where the policies and procedures were not followed properly. Resources can be anything from people to facilities to machines. The healthcare professional is the main resources in my organisation. There are different kinds of facilities available which are necessary for the patients. In my organisation, all the things are arranged in a good way. In one of the shifts, my preceptor was chasing a doctor because a patient is here and the condition of the patient was not very good. However, it is required to fill the form of the patient before coming to the doctor and to attend the patient. So, the receptionist filled the form online and store all the data information in the database. The database is the collection of data and this is the best resource on my organisation to keep all the patient’s data and all the healthcare professional data securely and safely. ‘
When the form was filled, the team of doctors come to attend the patient because the patient needs strict treatment from different specialised doctors. In my sense, all the doctors and every staff in the hospital are very consistent. Another observation that I noticed there that the team of doctors to come and attend the patients in a much-organised way and they care the patient very much (Makoul et al., 2016).
Consider your nursing practice
Reflect on what you have learnt from undertaking your critique. Consider new learning on resources that are designed to promote the person-centred practice and what you will now do to ensure your future practice can consistently apply the learning you have achieved in the process (250 words).
I feel very happy and very fortunate as I saw the doctors and other healthcare staff are very sensible and very caring in my organisation. If the patient condition is not good and the patient is unable to fill the form then it is the receptionist or other healthcare professionals who can take care of filling the forms and the receptionist makes sure to fill the form in a very correct manner. Everything is much organised in the organised and every principle and every aim is followed properly of SLHD Policy Compliance Procedure in the organisation. Every patient’s data is organised and well maintained. The data is safely secured in the database of the organisation.
There are various other things that I learned from the organisation like effective communication is the best key to make the patient normal. If the patient is very much scared or doesn’t want to take the treatment then it is necessary to make the patient comfortable by talking to them.
I will be taking care of the incidents related to communication in the clinic and I will be able to participate in the regular audit in the clinic.
I become very decisive and I learn a lot of things such as the connection between the self-management support and the decision making, self-efficacy, outcomes of quality of life, knowledge, empowerment and experience (Coulter, 2017).
Coulter A. Engaging Patients in Healthcare. Maidenhead: Open University Press; 2017.
Makoul G, Clayman ML. An integrative model of shared decision making in medical encounters. Patient Education & Counselling. 2016;60(3):301-12.
Hibbard JH, Mahoney ER, Stock R, Tusler M. Self-management and health care utilization: Do increases in patient activation result in improved self-management behaviours? Health Services Research. 2017;42(4):1443- 63
Bodenheimer T, MacGregor K, Sharifi C. Helping patients manage their chronic conditions. California: California Healthcare Foundation, 2015
Lhussier M, Eaton S, Forster N, Thomas M, Roberts S, Carr SM. Care planning for long-term conditions – a concept mapping. Health Expectations. 2017.
McAllister M, Dunn G, Payne K, Davies L, Todd C. Patient empowerment: the need to consider it as a measurable patient reported outcome for chronic conditions. BMC Health Services Research. 2017; 12:157-
Long Term Conditions Alliance for Scotland and The Scottish Government. “Guan Yersel” The self management strategy for long term conditions in Scotland. Glasgow: Long Term Conditions Alliance for Scotland and The Scottish Government, 2018
Coulter A, Roberts S, Dixon A. Delivering better services for people with long-term conditions. Building the house of care. London: The King’s Fund, 2018.
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