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Implementation of New ICT Programs in Malaysian Electricity Industry

Executive Summary

The Malaysian electricity supply industry (MESI), for a large span of time MESI remained to be a controlled authority. In today’s pacing scenario, there has been a major challenge of accomplishing and standing up to the mark with the individuals needs and supplying affordable services. The process of reconstruction of the Electricity Supply Industry (ESI) has been in action since the 20th centuries. MESI has worked with the aim of transforming its business model to a wholesale market model. The application of a pool/hybrid model can serve as an alternative for the purpose of reconstruction. Furthermore, there is a need for the industrial business to analyse and implement the ICT solution for the purpose of using an ICT system.

Table of Contents

Executive Summary


Organisational strategies and stakeholders

Business context and business case

Statement of current business processes and problems

Proposed New Systems

Method of evaluation for the users to follow while using the system




The given case study has focused its discussion on the failure to adopt the existing frameworks of knowledge audit because of the distinctive nature of business environment of the electricity supply industry in Malaysia (Drus et al. 2017). For the purpose of providing a way to address this issue, a knowledge audit framework has been proposed in this case study that has been aligned specifically to the electricity supply industry environment. The electricity supply has a major role for ensuring that Malaysia can achieve its aim to attain the status of a knowledge-based economy. In addition to this, the report has highlighted the efforts of Malaysian government which include several methods adopted such as the national IT agenda (NITA), the knowledge based economy master plan as well as the Multimedia superior corridor (MSC) in forwarding towards a more advanced nation exercising knowledge based economy.

Upon the successful achievement of a so called knowledge-based economy, the Malaysian government would be successfully achieving a competitiveness as well as sustainable rapid economic growth. In addition to this several organisations have initiated methods to streamline the procedures and activities that relate to managing, creating and exploiting organisational knowledge. It is further indicated in this report that companies linked with the Malaysian government have adopted Knowledge management methodologies that have proven to be more innovative.

Furthermore, with the implementation of the highly beneficial KM strategies in the in the case companies, few challenges and issues were faced by the respondents while its implementation and practice in their respective companies. As a comparison is done between the management’s mean score, a statically similarity is seen between issues and challenges faced by the executives and non-executives. The results evaluated in the case study for group of three respondents have shown similarities on the problems and challenges in effectively implementing KM and practising it in their companies.

flow chart shows Knowledge management Framework

Fig. 1: Knowledge management Framework; Source:

Organisational Strategies and Stakeholders

For the purpose of observing how the case organizations deal with their organisational information, the practices and usage of KM in the case organizations were enquired by means of a study survey. 45.2% of the respondents have addressed that their organizations had executed and exercised KM. The higher level of 54.8% majority of the respondents which had shown that their organizations presently couldn't seem to actualize KM may well infer the unavailability of a formal organisation-wide KM activity for the case organizations. Besides, for the respondents who showed that their organizations had officially actualized and practised KM for their company’s betterment, just 36% were included legitimately in the KM tasks or activities in their organizations. The various stakeholder of the primary electricity companies includes the common social people who were at some point of time involved in the operational processes of the companies. They include the interview participants and the respondents.

figure shows Stakeholder Map

Fig. 2: Stakeholder Map; Source: Self (2019)

Business Context and Business Case

The technique involved in the process of analysing the business working environment is termed as Context analysis (Mkhatshwa et al. 2016). Analysing the environment and scanning process centres around the environment of a business at the macro level. However, context analysis takes in consideration the whole condition of a business, its internal as well as external condition. This is a significant part of business planning. One of the kind of context analysis, termed as SWOT analysis, enables the business to pick up an understanding into their qualities and strengths and weakness the opportunities and the threats presented by the market inside which they work. The principle objective of a context analysis, SWOT or some other strategical process, is to dissect the environment so as to build up a key plan of strategies for the business (Phadermrod et al. 2019). Context analysis additionally alludes to a technique for analysis based on sociological factors examination has a belief given an act, be it a look at another individual, posture movement, or a comment about the climate, has no inborn significance. Such acts must be comprehended when taken in connection to each other.

For the successful implementation of the KM methodologies in the business operations, the primary aim is to develop an understanding about the existing case in order to propose an effective strategy that would serve essentially to fulfil the knowledge needs. Understanding the core processes of business and the knowledge environment in an organisation is one of the critical factors for achieving success for the knowledge strategy (KS). A knowledge audit (KA) is a useful tool for achieving this, which analyses the existing knowledge environment (Alrazi and Husin 2016).

Statement of Current Business Processes and Problems

Two principle power organizations providing electricity in Malaysia were picked as the essential case organizations for this study. Open ended and semi-organized meetings and review surveys were utilized as the information gathering strategies for this examination. The participants of interview and overview respondents for this exploration were chosen dependent on the specific and intentional inspecting technique. The chosen test ought to be data rich situations where one can gain proficiency with a lot about issues of focal significance to the reason for the exploration. For this exploration, a few divisions from the principle specialty units of the case organizations were chosen as members. The reason and avocation for choosing these offices are as per the following:

  • The chose specialty units play out the centre business elements of the organization. Accordingly, the learning contained in these specialty units are basic to the activities of the organization.

  • The chose divisions in the distinguished specialty units play out the centre elements of the unit, or potentially plan the systems and bearings for the case organizations.

Apart from this the problems and issues faced in the adoption of current business processes were concerned with the non-effective implementation of and practice of KM in the organisational level. The broad three respondents’ groups were sharing the similar point of view regarding the adoption of techniques utilised for knowledge management in their respective companies. Some of the major issues included unclear advantages of KM adoption, KM processes were not systematically practiced, failure of support system for senior management, lack of technical equipment for implementing KM techniques, lesser availability of KM expertise, budget management difficulties.

Proposed New Systems

The new proposed system involves the same KA (Knowledge Audit), with element of continuity and also including KS (Knowledge Strategy) which is treated as deliverables and also includes KS blueprint that is quite appropriate and is adopted by the electricity companies based on their current knowledge environment, conditions and requirements will be recommended. The principle motivation behind this deliverable is to catch every one of the difficulties and issues that are looked by the KA team individuals including the KA exercise and how these difficulties and issues are being settled.

It is trusted that recording these issues, challenges furthermore, their goals, it will forestall resulting KA practices from encountering similar issues, and if and when they do occur, the conceivable goals as the reference are accessible in the KA exercise learned. Great practices and strategies that are utilized by the KA colleagues including the KA practice which is considered to be valuable and may likewise be incorporated. This will enable future KA to colleagues to pursue their forerunners' strides in leading the KA practice which may smoothen the review procedure. Subsequently, it tends to be seen that the proposed KA system is thorough as it covers the way toward surveying the present learning condition of a power organization through the proposition of appropriate information methodology for power organizations.

The role of small and medium enterprises (SME’s) is essentially important in the economy of Malaysia and are said to be the driving force for the country’s industrial development. It has been observed that there are larger possibilities of ICT adoption once the SMEs are fully satisfied with their benefits (Sunday and Vera 2018). Perceived benefits must be seen as one of the factors responsible for influencing the ICT selection in firms. ICT is capable of offering the ventures a wide scope of potential outcomes for improving their intensity. It was discovered that ICT can improve knowledge and information data within the organisation and help increasing the speed and reliability of transactions taking place for both business-to-customer (B2C) and business-to-business (B2B) transactions.

Other than that, there is an additional clarification about the offered opportunities by ICT, which an association can trade constant data and construct a closer association with providers or colleagues and clients (Abbas et al. 2017). This analysis likewise found the likelihood of immediate feedback from the clients as indicated by the client request in the new markets. Additionally, it is observed that the broad utilization of ICT can permit smaller scale undertakings with advancements and innovations to stay little and productive or create generous worldwide deals by the exploitation of their protected properties over the Internet.

ICT is thought to add to by and large development in the long haul. In general, an essential inspiration for the SMEs to embrace new advancements, (for example, the Web) is the foreseen advantages these advanced methodologies will bring to the organization. These days SMEs have perceived the positive effects of ICTs, for example, email, computer outlets and the Internet to the association level just as their applications on business execution.

Method of Evaluation for The Users to Follow While Using the System

In order to overcome issues in the electricity supply department enhancement in the existing electricity framework is noticed. The knowledge audit is the most appropriate method to optimise the knowledge management. Knowledge strategy as a blueprint is adopted by the companies so that they incorporate elements appropriate as per their requirements (North and Kumta 2018). For knowledge audits, evaluation methods and proven practices which have been proved beneficial for company’s process are recommended by the team members. In addition to this, exercises implemented during the knowledge audits are also recommended to be used in the evaluation method (Dehghani and Ramsin 2015).

Team members also suggested that a comprehensive knowledge audit is useful as it covers all the aspects of the existing knowledge environment. The knowledge environment comprises of exploring the processes, exploiting them and moulding them into innovation. This process is divided into four parts wherein it begins with the knowledge creation, storage, reviewing, distribution and finally, implementation (Wang et al. 2016). Users are recommended to evaluate knowledge management, in the above mentioned process on the basis of people, processes and technology.

Skills of the people should meet the requirements of the knowledge strategy, process should be developed to adopt and implement strategies smoothly and developed strategies should be aligned with technology. Without understanding the core business of the organisation, critical success factors of that organisation cannot be determined. At the time, it is also important to utilise and assess the existing knowledge of the organisation. This helps in reducing the efforts and meeting the requirements of the organisation appropriately.


This report has based on the study and discussion of the above mentioned case study. It has been observed from this discussion the evaluation process of the existing systems and operational processes. Suitable improvements and suggestions for the purpose of implementing new and advanced ICT systems were proposed for the discussed case study. In addition to this the business context, approaches, strategies and technological systems were briefly discussed. The aforementioned paragraphs also had a discussion of the current business process statement and the problems were broadly identified. A broad understanding of the business processes involved and the possible solutions by using ICT systems, was carried out.


Abbas, W.F., Musa, N.H., Kamaruddin, K.A., Hariri, W.N.A.W. and Haron, H., 2017, July. Service Oriented Architecture adoption model for ICT office in Malaysia. In 2017 International Conference on Research and Innovation in Information Systems (ICRIIS) (pp. 1-6). IEEE.

Alrazi, B. and Husin, N.M., 2016, March. Institutional Governance Framework for Determining Carbon-related Accounting Practices: An Exploratory Study of Electricity Generating Companies in Malaysia. In IOP Conference Series: Earth and Environmental Science (Vol. 32, No. 1, p. 012063). IOP Publishing.

Dehghani, R. and Ramsin, R., 2015. Methodologies for developing knowledge management systems: an evaluation framework. Journal of Knowledge Management, 19(4), pp.682-710.

Drus, S.M., Shariff, S.S.M. and Othman, M., 2017. Knowledge audit framework: A case study of the malaysian electricity supply industry. Journal of ICT, 16(1), pp.103-120.

Mkhatshwa, T. and Doerr, H.M., 2016. Opportunity to learn solving context-based tasks provided by business calculus textbooks: An exploratory study. In Conference on Research in Undergraduate Mathematics Education, the 19th Meeting of the MAA Special Interest Group on Research in Undergraduate Mathematics Education.

North, K. and Kumta, G., 2018. Knowledge management: Value creation through organizational learning. Springer.

Phadermrod, B., Crowder, R.M. and Wills, G.B., 2019. Importance-performance analysis based SWOT analysis. International Journal of Information Management, 44, pp.194-203.

Sunday, C.E. and Vera, C.C.E., 2018. Examining information and communication technology (ICT) adoption in SMEs: A dynamic capabilities approach. Journal of Enterprise Information Management, 31(2), pp.338-356.

Wang, J., Ding, D., Liu, O. and Li, M., 2016. A synthetic method for knowledge management performance evaluation based on triangular fuzzy number and group support systems. Applied Soft Computing, 39, pp.11-20.

Remember, at the center of any academic work, lies clarity and evidence. Should you need further assistance, do look up to our Business Analytics Assignment Help

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