Computer Systems Integration Assignment Sample

Subject Name : IT Computer Science

Network Implementation

1. You need to produce a scope statement, considering triple constraints. The project deliverables include:

Project management

The client's workforce is experiencing large downturns in productivity. This is thought to be a consequence of overloading and breakdown of computer systems. Installation and deployment of a modern network system may require the project management. This deployment would provide disaster mitigation measures, separation of Line of Business (LOB) applications and updating to the new edition of Microsoft SQL server, improved virus and malware identification, updated electronic messaging software package, and the current Office program set. Implementation of a Service Level Agreement ( SLA) to sustain the latest technologies up to the company stage needed. Training of consumers must be designed to ensure a seamless transfer to the latest programs.

Project requirements

The project's requirement is to improve the efficiency of Information Technology ( IT ) systems in accordance with CEO orders, minimize interruption of key IT systems, introduce a Service Level Agreement ( SLA) that best meets organizational requirements. The possibility of further delays is a critical issue as orders are currently running behind expectation and is in fact one of the main drivers for this change. This will have to be managed on a case-by - case basis and this possibility should be known to all customer account managers and prepared for contingencies. Training will be very important for achieving the productivity goals.

Scheduling requirements

The project is set to take a duration of 5 weeks. Test Design and components to order. Week 2 will involve software / test porting to the LOB, Time / cost fixed. Week 3 includes Build and test servers. Connect and check network modules- 120 hours. Week 4 will involve Servers and Pilot Installation, Train relevant staff- 80 hours. Week 5 requires carrying the program out to all customers-40 hours. The period estimates are based on the estimated overall design and execution periods of related projects performed in last 180 days. This estimation was founded on 1 December 2009, and is accurate until 1 May 2010. Project will take around one month to complete. There will be three operating days which would cause downtime.

Technical Specifications

The porting of the LOB program to the new SQL server version may require the use of a contract software developer and database programmer to assist with this process. Support is approved for outsourced contractors. Technical specifications involve app server with PIII 933 MHz 1GB Ram 100GB HDD - (32% free) Hosts LOB software and HR/Accounting applications, email server with PIV Xeon 3.0Ghz 2GB Ram 100GB HDD - (20% free) MSX03, Mgrnt with PIII 933 MHz 1GB Ram 100GB HDD - (8% free) Hosts DHCP, Active Directory and user account storage, SQL database server with PIII 933 MHz 1GB Ram 100GB HDD - (15% free) SQL Server 2000 1 Database with 20+ tables incl. Sales Customers Vendors Products Staff + supporting tables

SWOT analysis

Strength	Weakness
The company reported last financial year revenue of $3.5million.	Despite orders that were 5% higher than in the previous year, output is 5% lower.
A 7 per cent ($245,000) boost in the spending has been planned.	The production region decreased the productivity by 10 per cent relative to the previous year.
Increases in productivity are expected to return increased revenues of $200,000 per annum	Sales staff get several feedback from consumers about long delivery lead period for orders and the average order fulfillment period has risen from 3 minutes to 5 minutes.
Opportunities	Threats
The enterprise will have improved performance of information technology (IT) systems in line with CEO directives.	If the project is not completed on time and within scope, the productivity levels of the company and customer satisfaction will continue to decline affecting a number of items including retention of customers and employees and gross revenue.
It would reduce downtime within the organisation 's main IT processes.	Unexpected downtime may allow the build up of a backlog of orders. This build up may contribute to disappointment from the consumer and likely cancelled orders.
This can also introduce a Service Level Agreement ( SLA) that most efficiently meets corporate requirements.	Education of workers could have an effect if team members will not select their employees for training at the rostered times.

User documentation

User documents will include emergency mitigation measures, Line of Business (LOB) device separation and update to the current Microsoft SQL server edition, improved virus and malware detection, updated electronic messaging service package and the newest workplace technology package, implementation of a Service Level Agreement ( SLA) to sustain the latest technologies at the organizational level necessary. Training of consumers will be designed to ensure a seamless transfer to the latest programs.

Pilot

Installing and configuring a new network architecture requires programmed training , learning. This installation will include disaster recovery plans, isolation of Line of Business software (LOB) and upgrading to the latest version of Microsoft SQL server, improved virus identification and ransomware, updated electronic messaging security package and the new Workplace technology set. Implementation of a Service Level Agreement ( SLA) to enable the new systems at the organization's appropriate standard and customer training must be designed to facilitate a seamless transfer to the new systems.

Usability testing

Order processing times will be tested to return to an average of 3 minutes per order. This change will be checked to flow into output and to reverse the pattern of declining rates of performance. We will be checking customer satisfaction. Improved systems performance in accordance with CEO directives will be evaluated and downtimes for key IT systems reduced. The results of these measures will be analyzed. A Service Level Agreement ( SLA) will be tested, which better supports organizational requirements.

Automation of administrative tasks

The automation of administrative tasks will include:

Filtering and reacting to letters.
Planning appointments.
Paying taxes.
Creating plans.
Dealing with customer requests.
Accumulating customer data.
Inviting people from the Mailchimp email list to the customer relationship management source code.
Using Gmail communications via Slack.
Generating Google Drive components from documents in Dropbox.

Ongoing maintenance support

Server Build Manager maintains the Design system and the Build servers. Development Manager manages the Computer Network, Check Code, Check Components with the aid of the Application Construct Manager. Server Install Administrator frequently performs deployment, pilot and roll-out. The Buying Officer manages the components of the Contract.

Hand-over documentation

	Project Manager	Engineering Manager	Server Build Manager	Service Desk Manager	Purchasing officer
Design system	S	I	A	I
Design network	S	A	I	I
Test design	S	A	P	I
Order components	S	P	P		A
Test components	S	A	P
Build servers	S	P	A
Installation	S	A	P	I
Pilot	S	A	P	I
Rollout	S	A	P	I

P = Participant A = Accountable S = Sign-off Required I = Informed

2. From your scope statement, create an implementation plan for the project that identifies key phase gates and milestones. Compare this to the time estimates and project goals to ensure project congruence.

Implementation plan

Stage	Week		Time	Cost
1	1	Design systems to client need.	40 hours
1	1	Test Design and order components.	40 hours
2	2	Porting of LOB software/test.	Fixed time
3	3	Build servers and test.	120 hours
3	3	Install network components and test	120 hours
4	4	Install servers and pilot.	80 hours
4	4	Train the applicable staff.	80 hours
5	5	Rollout the system to all users.	40 hours

The time estimates are based on the average actual build and implement times of similar projects that have been completed in last 180 days. Project wouldtake about 1 month and has a budget of $140,000.

There will be three days of work incurring down time.

The average cost of internal engineering time is $180 per hour. Air and ground transport costs average $500.

Food and lodging would cost average about $250 per day.

3. Create a quality management plan that contains the three stages of quality management.

Stage 1- This will involve quality check of installation including disaster recovery plans, isolation of Line of Business (LOB) software and upgrade to the latest Microsoft SQL server version, improved virus and malware detection, upgradation of email communications software suite and the newest office application suite.

Stage 2- this will involve quality check of a Service Level Agreement (SLA) to support the new systems to the required level of the organisation.

Stage 3- this step will involve the quality check of user training to be programmed in order to ensure a smooth transition to the new systems.

4. Design a pilot in order to test the new implementation prior to the full implementation of the new systems.

Step 1- New network infrastructure will be installed and configured. This installation will include disaster recovery plans, isolation of Line of Business (LOB) software and upgrade to the latest Microsoft SQL server version, improved virus and malware detection, upgraded email communications software suite and the newest office application suite.

Step 2- Service Level Agreement (SLA) will be implemented to support the new systems to the required level of the organisation.

Step 3- User training will be programmed in order to ensure a smooth transition to the new systems.

5. Outline and document a change management process and utilise this to address any proposed changes that may have been uncovered in the stakeholder interviews. Ensure that any scope creep or other impacts are also considered. Gain permission to implement any changes.

The change management process will involve

Advancing order processing time to return to an average of 3 minutes per order.
Implementing new process of flow on to manufacturing and reverse the trend in decreasing efficiency levels.
Increases of 10% in order processing productivity.
Improving Customer satisfaction.
Improving Information Technology (IT) systems performance in line with CEO directives
Reducing downtime of key IT systems
Implementing a Service Level Agreement (SLA) that better supports organisational requirements.
Installing and configuring a new network infrastructure. This installation will include disaster recovery plans, isolation of Line of Business (LOB) software and upgrade to the latest Microsoft SQL server version, improved virus and malware detection, upgraded email communications software suite and the newest office application suite.
Implementation of a Service Level Agreement (SLA) to support the new systems to the required level of the organisation.
User training will be programmed in order to ensure a smooth transition to the new systems.

The process will be implemented with the permission of CEO.

The process will address the issues of stakeholders by

Providing improved, new fill out triplicate forms in place that will help systems to run at faster speed.
Providing better screen time for displaying jobs so that, jobs appear at a faster speed on the job list screen.
The upgraded systems will provide daily and weekly summary reports to CEO on time.
This will help in client management.
The process will generate a monthly activity statement for clients in less than 20 minutes.
The process will increase the supply chain productivity, overall.

6. Provide a Post Implementation Review meeting itinerary detailing discussion points for finalisation of the project. Include attendees and key stakeholders who will receive minutes of the meeting if not attending.

The attendees will include
CEO
Project Manager
Engineering Manager
Server Build Manager
Service Desk Manager
Purchasing officer

Detailing discussion points

The point of attention will be reviews and feedbacks in improvement and upgradation of Design system, Design network, Test design, Build servers, Installation and Rollout.
The review of Information Technology (IT) systems performance in line with CEO directives will be discussed.
Feedback on reduction downtime of key IT systems will be undertaken.
Reviews on implementation a Service Level Agreement (SLA) that better supports organisational requirements will be evaluated.

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