Information Technology

  1. Describe how each employee would use the IS, based on their role and the tasks they must complete during their workday.

Receptionist can use Information system as she/she has to record all the information and details about the patient, instead of keeping the detail manually, the receptionist can use any database software so that she/he can store all the details in the database. It will be much better as compared to the manual entry.

Physiotherapist and can email the extra information to the patients instead of printing the information on paper.

Mobile therapist can also email all the information to the patients as she/he has to visit the patients at their doorstep and printing is not the feasible option.

Accountant can use software that help in deducting the salary of the employees instead of transferring.

  1. For each type of employee, describe what procedures each would have in order to complete their tasks during their workday.

It is important each employee has to complete their work with great efficiency, all the employees have to follow below given points to carry out their tasks during the workday. These are;

  • Communication is the key, so all the employees of Emma’s office should communicate well with the patients.
  • All the employees need to keep the goal, focused and clear.
  • It is necessary for employees that they match their skills with the tasks and then only perform any task with 100 Per cent efficiency and productivity.
  • Prioritise the work according to the priority.
  1. For each employee, describe what data/information they would work with. Provide examples.

Th data and information on which the entire employees work is the patients’ data and information.

Receptionist has to handle the data of patients, the first name of the patient, the last name of the patient, the address, contact number, and other details of the patient like date if appointment, next date of appointment.

Physio therapist also have to keep the data about the of patient’s illness, the type of treatment going on, the disease that patients have and other information regarding the exercise the patients have to perform, the data of medicines the patients are taking. As it is impossible to keep all the information of patients in mind.

Mobile therapist has to go door to door to visit patients, so, she/he has to keep the address of all the patients, and other information like name, contact number, illness of patients, type of treatment going on for all the patients.

Accountants have to keep all the salary related data about the employees, he/she also has to keep the information or data regarding the income and expenses.

  1. Define what general-use computer(s) each employee will need, and why.

The people who are working from the office need a computer or desktop and if the employees also working from home then they can’t carry the desktop to the home on regular so they need laptops also.

Laptop is must for the mobile physiotherapist as she/he has to go to visit the patients at their home so she must keep a laptop that is easy to carry. Keeping all the information in phone is not feasible so it is necessary to have a laptop to store all the information and data about the patients.

  1. Do you think the business needs a server? Explain why.

Yes, the business of Emma needs a server because server helps in managing the information, storing the information, sending the information and processing the data and information about the patient. Server works 24 hours a day. Server is very much reliable if compared to a desktop. There are number of features that is available on the server such as dual processing, avoid data redundancy, scalable and secure. Data redundancy is very common if try to store the data of patients like two patients have the same name so this is called data redundancy.

  1. List what input and output devices Emma will need to purchase for the business, and explain why they are needed.

To interact with the devices, it is necessary to have some input and output device that Emma will have to purchase. These are

  • Scanner
  • Microphone
  • Webcam
  • Video Capture device
  • Keyboard
  • Interactive board
  • Printer
  • Desktop
  • Laptop
  • Mouse
  • Touchscreen
  • Light pen
  1. What network type is most suitable for Emma’s business, and why?

The type of network required for any business is depends on the size of business. In Emma’s business, only 6 people work so it is a sort of domestic style setup. Emma’s business can connect with the one or two LANs that local area network for the connectivity and every one should have its own router.

A local area network is made up of various devices or it is a collection of devices that helps in sharing the communication channel to the server. These are connected through wires so that it can provide a continuous fast speed.

  1. What communication technology do you recommend for the network at the business; wired, wireless, or a mixture? Explain your answer.

The business of Emma includes only 6 people. So, it is sort of domestic style setup. It is a small business so; it is good to have one or two LAN connection to offer connectivity in the Emma’s business. A LAN network is the collection of number of computers and devices that help in sharing the communication channel with the server. These LAN connections are generally wired connection. The wired connection provides fast speed continuously but the option of wireless is common now a days and it is available also. The network at the business should be wireless as it is more flexible, and it provides the option to extending the WIFI to visiting patients and other members.

  1. Do you think the business needs fibre optic cabling? Explain why.

There are various benefits of using fibre optic cabling as it is a light-based technology. It permits the user to connect to numerous numbers of people to the internet without any disruption. Apart from this, other advantages are;

  • If the speed of the internet is slow, it make the employee angry and frustrated because it takes long time in completing the work, the fibre optic cabling provides the speed of 1 Gbps and helps in enhancing the productivity and satisfaction among customers and employees.
  • Fibre optic cabling is very much reliable.
  • It provides strength of signal over long distances also.
  • It provides higher bandwidth.
  1. What advice can you give the employees to help them not fall for a phishing scam?

There are various techniques that can help in avoiding the phishing attack are;

  1. It is necessary employee are aware about the different types of attack and emma needs to conduct a training for the employees
  2. It is necessary to have scam folder so that all the blank emails, viruses can be detected.
  3. Installing an antivirus in the system is also required to avoid all kinds of threats.
  4. It is required to encrypt all the details and information of the patients and company’s sensitive information.
  5. Devise a web filter that helps in blocking all the malicious attacks.
  1. What advice can you give the business and the employees to best protect themselves against IT security threats?

These are some advices that all employees have to follow to protect themselves against all kinds of IT security threats.

  1. It is required to install hardware and software firewalls in the system
  2. Do not share any information of business to the other person or to any outsider.
  3. Check all the access points and networks are secure
  4. Required to have web filter and email filter
  5. It is necessary to use encryption technique to store all the information and sensitive data.
  6. Check all the software of the system regularly and path the operating system also.
  7. Employees should have access to limited information
  8. What is a DBMS? Describe its purpose.

DBMS database management system that helps in storing the data. In this business database is very important as it helps in storing all the details and information regarding all the patients and employees who are working in the office. There are various purposes of database. These are;

  • It provide the data acess and storage of data in a convenient way.
  • It it maintains data integrity
  • It reduces the redundancy
  • It is a structured way to store the information
  • It contains tables which is a collection of row and column, so accesing the data is easier as compared to the file system.
  1. Identify the three different entities (tables) that the business should have in their database, and what fields would be stored in each table. (You do not need to draw the relationships).

Employee table


Visiting patient


Enrolled patient


Employee Id(PK)


Patient Id (PK)


Patient No(PK)










Email Address






Contact No


No Of Days Program






Type Of Treatment

  1. Why should the business bother with using databases to store and manage their data? Why not just use Excel?

There are a lot of benefits to use database in the business to store information instead of using excel sheet or any other kinds of spreadsheets. These are;

  • Datbase removed the redundant data by normalization wheras excel cannot reduce the redundant data.
  • DBMS provides integrity and data consisitenct while excel do not provide any.
  • DBMS provides security wheras excel does not provide.
  • Data can be easily accessed from the database
  • Data can be recovered esaily from the database
  • Data base is much fliexible as compared to excel.

References for Information Technology

Rob,Peter and Coronel Carlis : Database Systems: Design, implementation and management -4th ed. Cambridge, Course Technology, 2015 (p 1-55,286-321)

Silberschatz,Abraham and others: Database System Concepts - 3rd ed. New Delhi: McGraw Hill, 2016(p 1-21)

Taxali, R N : PC-Software: Made simple New Delhi: Tata MacGraw Hill, 2006 (p 337)

Prakash, Naveen : Introduction to Database Management New Delhi: Tata MacGraw Hill, 2011 (p 15-16)

Choudhury,G G : Text retrieval systems in information management New Delhi: New Age International Ltd, 2016 (p 14-15,23-32

Prakash, Naveen : Introduction to Database Management New Delhi: Tata MacGraw Hill, 2011 (p 15-16)

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