Gregory JK Robb Resume Writing Assignment Sample

• Subject Name : Resume

Team Leader Roles and Customer Service

Summary: A highly experienced customer service executive and a team leader having a strong oral and written communication skills and flexibility over different areas. Excellent switch-board, cash management and processing expertise using credit card services. Proven expertise in managing incoming and outgoing calls, data entry, virtual assistance and complaint handling. Presently, I am looking for a position to work as a team lead in the customer service department, where I want to utilize my effective communication skills and my customer service expertise that I have acquired till date.

Skills

• Experienced Switch-board user.
• Good customer-service expertise.
• Effective oral and written communication skills.
• Excellent knowledge of selling mechanisms.
• Expertise in cold callings.
• Expertise in making connection with high standard businesses.
• Expertise to manage wide range of customers.
• Good understanding of the techniques to address the grievance of the customers in a very diplomatic and a polite way.
• Excellent team performer.
• Excellent time-management skills.
• Potential to work under pressure.

Education & Qualifications

• Pursuing Certificate III in Business- September 2018 to present.
• Pursuing NATIONAL CRIMINAL POLICE HISTORY CHECK- 19-10-2018 to present.
• Achieved Certificate III Contact in 2012
• Windows 365 Vista & XP certified professional.
• MS Excel Word & Outlook certified professional.
• Chrome & Explorer certified professional.
• SAP certified professional.

Work Experience

Customer Service Executive at Serco Australia (Essendon Fields) Services Australia Contract- April 14^th 2020 to Present.

• Handling customer service operations.
• Handling data-entry operations.
• Handling incoming and outgoing calls of the customers.
• Providing support on phone for MyGov & Centrelink.
• Providing virtual assistance.

Quality Control Head & Motor Claim Head ( IAG Australia) NRMA & RACV

• Handling customer support operations.
• Car rental and repair staff.
• Tow Truck Booking service.
• Handling data entry operations.
• Handling incoming and outgoing calls
• Serving as a quality check expert for the offshore advisors.
• Creating reports for the senior management and review the consultation of the offshore employees.
• Manage claims and handles customer grievances.
• A qualified fire administrator.

Shop Assistant at Storehouse Thrift OP Shop (Windsor)- Served as a Volunteer (September2018)

• Handling customer service operations.
• Cash management.
• Stock management.
• Arranging for stock display.

Customer Service Executive at Fines Victoria (Civica Australia)- February 2018-May 2018 on a contract basis.

• Handling customer support operations.
• Grievance redressal of the customers.
• Handling data entry operations.
• Handling credit card payments.
• Handling incoming and outgoing calls of the customers.

Temporary Customer Service Executive at Airbag Recall Hotline ( Mazda Australia Pty Ltd): July- August, September- January 2018

• Handling customer service operations.
• Handling the queries of the customers.
• Handling queries and e-mail.
• Handling data entry operations.
• Handling incoming and outgoing calls.

Temporary Team Leader & Customer Service Head at Metro Trains- : January to February, May, July, August & September 2017

• Handling customer service operations directly with the public.
• Handling the queries of the customers.
• Handling data entry operations.
• Managing small teams as a team leader.

Data- Entry Executive at Yarra Trams- Melbourne CBD Area- May 2017

• Handling customer service operations.
• Handling data entry operations.
• Maintaining record of the passengers getting on and off the tram manually.

Customer Service Officer at Well Done International: December 2017- January 2017

• Handling customer service operations.
• Handling incoming and outgoing calls.
• Handling data entry operations and handling orders online.
• Handling grievances of the customers.

Claims Officer at Suncorp Australia Group- May 2016 to August 2016 (Contract)

• Handling customer support operations.
• Registering claims and managing customer grievance redressals.
• Data entry operations.
• Handling incoming and outgoing calls.

Customer Service Executive at Spotlight Australia Custom Made- May 2015 to October 2015 (Contract)

• Handling customer support operations.
• Date entry operations.
• Handling incoming and outgoing calls.
• Handling store assistance operations.
• Sales representative operations.
• Handling order related issues online.
• Installing and organizing Fitters hosting.
• Collecting debts from old customer accounts.
• Handling the queries and complaints of the customers.
• Processing credit card transaction over the phone.

Administration Venn Group Australia Pty Ltd- April 2014 to May 2015

• Handling customer support operations.
• Receiving phone calls of the customers.
• Handling casual administration operations.

Service Assistant at Stephen’s Home Delivery (2010-2011/ 2013- 2015)

• Handling customer support operations.
• Loading & unloading heavy products.
• Delivery operations of groceries and medicines.

Full-Time Customer Service Executive at Flyboys Australia (Salmat): 2013-2015

• Handling incoming and outgoing calls.
• Handling the grievance of the customers.
• Taking and processing the orders of the customers.
• Handling data entry operations.

Casual Assistant at Leonard Joel’s Auctioneer: July 2011- September 2011

• Loading & unloading from trucks of heavy products.
• Handling data entry operations.
• Making arrangements of the weekly sales.

Customer Service Executive at Limo Energy Melbourne: August 2010 – October 2010 (Contract)

• Handling incoming and outgoing calls.
• Handling data entry operations.
• Handling billing queries.
• Handling grievances of the customers.

Customer Service Executive at D.F.P Recruitment Services Victoria: (Temporary Staff- 2007-2008)

• Handling incoming calls.
• Handling data entry operations.
• Meeting & greeting clients.
• Handling administrative tasks.

 Temporary Customer Service Executive at Telstra Corporate Migrations & Porting Centre: 2007-2008

• Assisting government and corporate customers with a huge range of information on commodities.
• Assisting with the portability and migration of the client’s mobile.
• Handling sales reprensative assistance with porting and migrating queries of the customers.
• Dealing and assisting the customers with queries related to porting and activation.
• Creating new connections and business assistance.
• Handling data entry operations and queries related to online orders.

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