Summary: A highly experienced customer service executive and a team leader having a strong oral and written communication skills and flexibility over different areas. Excellent switch-board, cash management and processing expertise using credit card services. Proven expertise in managing incoming and outgoing calls, data entry, virtual assistance and complaint handling. Presently, I am looking for a position to work as a team lead in the customer service department, where I want to utilize my effective communication skills and my customer service expertise that I have acquired till date.
Education & Qualifications
Customer Service Executive at Serco Australia (Essendon Fields) Services Australia Contract- April 14th 2020 to Present.
Quality Control Head & Motor Claim Head ( IAG Australia) NRMA & RACV
Shop Assistant at Storehouse Thrift OP Shop (Windsor)- Served as a Volunteer (September2018)
Customer Service Executive at Fines Victoria (Civica Australia)- February 2018-May 2018 on a contract basis.
Temporary Customer Service Executive at Airbag Recall Hotline ( Mazda Australia Pty Ltd): July- August, September- January 2018
Temporary Team Leader & Customer Service Head at Metro Trains- : January to February, May, July, August & September 2017
Data- Entry Executive at Yarra Trams- Melbourne CBD Area- May 2017
Customer Service Officer at Well Done International: December 2017- January 2017
Claims Officer at Suncorp Australia Group- May 2016 to August 2016 (Contract)
Customer Service Executive at Spotlight Australia Custom Made- May 2015 to October 2015 (Contract)
Administration Venn Group Australia Pty Ltd- April 2014 to May 2015
Service Assistant at Stephen’s Home Delivery (2010-2011/ 2013- 2015)
Full-Time Customer Service Executive at Flyboys Australia (Salmat): 2013-2015
Casual Assistant at Leonard Joel’s Auctioneer: July 2011- September 2011
Customer Service Executive at Limo Energy Melbourne: August 2010 – October 2010 (Contract)
Customer Service Executive at D.F.P Recruitment Services Victoria: (Temporary Staff- 2007-2008)
Temporary Customer Service Executive at Telstra Corporate Migrations & Porting Centre: 2007-2008
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