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Team Leader Roles and Customer Service

Summary: A highly experienced customer service executive and a team leader having a strong oral and written communication skills and flexibility over different areas. Excellent switch-board, cash management and processing expertise using credit card services. Proven expertise in managing incoming and outgoing calls, data entry, virtual assistance and complaint handling. Presently, I am looking for a position to work as a team lead in the customer service department, where I want to utilize my effective communication skills and my customer service expertise that I have acquired till date.

Skills

  • Experienced Switch-board user.
  • Good customer-service expertise.
  • Effective oral and written communication skills.
  • Excellent knowledge of selling mechanisms.
  • Expertise in cold callings.
  • Expertise in making connection with high standard businesses.
  • Expertise to manage wide range of customers.
  • Good understanding of the techniques to address the grievance of the customers in a very diplomatic and a polite way.
  • Excellent team performer.
  • Excellent time-management skills.
  • Potential to work under pressure.

Education & Qualifications

  • Pursuing Certificate III in Business- September 2018 to present.
  • Pursuing NATIONAL CRIMINAL POLICE HISTORY CHECK- 19-10-2018 to present.
  • Achieved Certificate III Contact in 2012
  • Windows 365 Vista & XP certified professional.
  • MS Excel Word & Outlook certified professional.
  • Chrome & Explorer certified professional.
  • SAP certified professional.

Work Experience

Customer Service Executive at Serco Australia (Essendon Fields) Services Australia Contract- April 14th 2020 to Present.

  • Handling customer service operations.
  • Handling data-entry operations.
  • Handling incoming and outgoing calls of the customers.
  • Providing support on phone for MyGov & Centrelink.
  • Providing virtual assistance.

Quality Control Head & Motor Claim Head ( IAG Australia) NRMA & RACV

  • Handling customer support operations.
  • Car rental and repair staff.
  • Tow Truck Booking service.
  • Handling data entry operations.
  • Handling incoming and outgoing calls
  • Serving as a quality check expert for the offshore advisors.
  • Creating reports for the senior management and review the consultation of the offshore employees.
  • Manage claims and handles customer grievances.
  • A qualified fire administrator.

Shop Assistant at Storehouse Thrift OP Shop (Windsor)- Served as a Volunteer (September2018)

  • Handling customer service operations.
  • Cash management.
  • Stock management.
  • Arranging for stock display.

Customer Service Executive at Fines Victoria (Civica Australia)- February 2018-May 2018 on a contract basis.

  • Handling customer support operations.
  • Grievance redressal of the customers.
  • Handling data entry operations.
  • Handling credit card payments.
  • Handling incoming and outgoing calls of the customers.

Temporary Customer Service Executive at Airbag Recall Hotline ( Mazda Australia Pty Ltd): July- August, September- January 2018

  • Handling customer service operations.
  • Handling the queries of the customers.
  • Handling queries and e-mail.
  • Handling data entry operations.
  • Handling incoming and outgoing calls.

Temporary Team Leader & Customer Service Head at Metro Trains- : January to February, May, July, August & September 2017

  • Handling customer service operations directly with the public.
  • Handling the queries of the customers.
  • Handling data entry operations.
  • Managing small teams as a team leader.

Data- Entry Executive at Yarra Trams- Melbourne CBD Area- May 2017

  • Handling customer service operations.
  • Handling data entry operations.
  • Maintaining record of the passengers getting on and off the tram manually.

Customer Service Officer at Well Done International: December 2017- January 2017

  • Handling customer service operations.
  • Handling incoming and outgoing calls.
  • Handling data entry operations and handling orders online.
  • Handling grievances of the customers.

Claims Officer at Suncorp Australia Group- May 2016 to August 2016 (Contract)

  • Handling customer support operations.
  • Registering claims and managing customer grievance redressals.
  • Data entry operations.
  • Handling incoming and outgoing calls.

Customer Service Executive at Spotlight Australia Custom Made- May 2015 to October 2015 (Contract)

  • Handling customer support operations.
  • Date entry operations.
  • Handling incoming and outgoing calls.
  • Handling store assistance operations.
  • Sales representative operations.
  • Handling order related issues online.
  • Installing and organizing Fitters hosting.
  • Collecting debts from old customer accounts.
  • Handling the queries and complaints of the customers.
  • Processing credit card transaction over the phone.

Administration Venn Group Australia Pty Ltd- April 2014 to May 2015

  • Handling customer support operations.
  • Receiving phone calls of the customers.
  • Handling casual administration operations.

Service Assistant at Stephen’s Home Delivery (2010-2011/ 2013- 2015)

  • Handling customer support operations.
  • Loading & unloading heavy products.
  • Delivery operations of groceries and medicines.

Full-Time Customer Service Executive at Flyboys Australia (Salmat): 2013-2015

  • Handling incoming and outgoing calls.
  • Handling the grievance of the customers.
  • Taking and processing the orders of the customers.
  • Handling data entry operations.

Casual Assistant at Leonard Joel’s Auctioneer: July 2011- September 2011

  • Loading & unloading from trucks of heavy products.
  • Handling data entry operations.
  • Making arrangements of the weekly sales.

Customer Service Executive at Limo Energy Melbourne: August 2010 – October 2010 (Contract)

  • Handling incoming and outgoing calls.
  • Handling data entry operations.
  • Handling billing queries.
  • Handling grievances of the customers.

Customer Service Executive at D.F.P Recruitment Services Victoria: (Temporary Staff- 2007-2008)

  • Handling incoming calls.
  • Handling data entry operations.
  • Meeting & greeting clients.
  • Handling administrative tasks.

 Temporary Customer Service Executive at Telstra Corporate Migrations & Porting Centre: 2007-2008

  • Assisting government and corporate customers with a huge range of information on commodities.
  • Assisting with the portability and migration of the client’s mobile.
  • Handling sales reprensative assistance with porting and migrating queries of the customers.
  • Dealing and assisting the customers with queries related to porting and activation.
  • Creating new connections and business assistance.
  • Handling data entry operations and queries related to online orders.

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