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Task 1: Client Business Domain

Visit the Coca Cola website (www2.coca-cola.com/ourcompany) and read the company’s Welcome statement. Does it give you a clear idea of the company’s core business? Which of the following business documents can you find on the site?

Yes it gives me a clear idea about the core business of the company.

We can find the mission statements and the organization charts on the site.

  • Mission statements
  • Strategic goals
  • Organization charts

Task 2: Organisational Structure and Business Functions

1. The manager of the purchasing department of a company has now been promoted to director of Finance. Her position has been given to the manager of accounting and in turn, a new staff member has been employed to fill this role. Does this restructure necessitate any change to the company’s structural documentation?

Yes this restructures necessarily demands a change in the company’s structural documentation because this involves joining of a new employee in the system and an existing employee has been shifted to some other role so in this case there is a definite requirement to recommence and change the existing structural documentation of the company.

2. An organization has produced its statement of strategic goals for the next three years. One of these goals includes a migration to e-business. What business functions would be affected by such a goal?

The business functions that would be affected by such a migration to e-business would mainly is the operational functions which relied heavily on face to face customer interaction such scope of operation would cease to exist now as scope of face to face customer interaction will be almost nil after the introduction of the e business platform.

Task 3: Determine Client Requirements

Think of two or three different workplaces that deal with clients. For each workplace, find out:

  • the types of client requests they would receive
  • the importance of the request to the client

Alternatively, if you work in a position where you need to service clients, think of three types of requests your company or department receives.

The 3 types of requests that are most frequent to my position of client servicing related to my company are as follows:

  • Request for buying and selling of equities and debentures through our business portal
  • Request for handling different types of client enquiry and grievance handling
  • Request for timely processing of all types of non cash online transactions within the specified turnaround time.

Task 4: Stakeholders Analysis

Read the scenario below:

‘Southern Dental Services is a small dental practice in a regional town. There are two dentists, Pamela Jones and Brian Huang. The practice has four support staff to manage the day to day running of the practice – Jane Emerson, who looks after the appointments, Brenda Gale, who handles the accounts, Keith Dickson, who manages the patient details, and Pauline Santoro who organises the ordering of supplies etc. Pauline obtains most of the supplies for the clinic from David Andrews, who runs a business selling medical and dental supplies. She orders all of the other office related products from Peter Smith’s business, Office Stuff. The clinic has five hundred patients on its books, some of whom, like Mrs. Mary O’Halloran, have been coming to the clinic since it opened, ten years ago.’

Now perform the following activity based on this table: Table: Fill in the different types of stakeholder

Person

Type of Stakeholder

Peter Smith Supplier as stakeholder

Keith Dickson Staff as stakeholder

Mrs. Mary O’Halloran Client as stakeholder

Brian Huang Staff as stakeholder

David Andrews Supplier as stakeholder

Pauline Santoro Staff as stakeholder

 

For each of the people in the list on the left, identify the type of stakeholder as either (a) Staff (b) Client or (c) Supplier

Task 5: Project Constraints

Think about the type of constraints that might apply if you were investigating the options for purchasing a new car.

The various types of constraints that might be applicable for checking the options of buying a new car would be as follows:

  • It might prove to be an expensive affair to go for a new car at this point of time.
  • It involves a hike in the revenue cost like higher tax and costs of insurance
  • The different safety features that would be needed for my car
  • To choose between petrol or diesel variant of the car
  • The type of the car- Sedan, hatchback or multi utility vehicle

Task 6: Organisational Standards and Templates

Organizational standards certainly affect your interactions with clients.

Think of three areas where you need to follow organizational standards.

It is the yardstick based on which any organization can engage with the customer for providing goods or services just to reflect the level of customer interaction. The 3 areas where I need to follow the organizational standard are as follows.

The first area is about the information policy of the organization which deals with the authenticity and truthfulness of the information which the organization shares with the customer, it also take care of the fact that how convenient it is for the customers to access such information and finally to what level our own team members are equipped enough to pass on such information to the customers.

The second area is about the delivery of service to our customers. It includes factors like can we maintain the commitment to the customer and can deliver the same to them, are the customer complaints handled and resolved properly and are we at par with the pre decided level of the organization’s service delivery norms or not.

The third area is about the customer itself. It includes the most vital factors of knowing the customer by their segments, by their particular requirements and choices.

What do you find useful about using a set design or template?

The most useful thing about using a template is that it helps to identify the areas in which information from the customer is required. It helps to analyze client requirements and problems of the client as well. So templates often serve as the skeleton which acts as the cornerstone for documentations. It helps to save both time and money by providing consistency and clarity to the entire process of the work. The manner in which templates are used to provide information to customers it also forms a strong reason for customer satisfaction as well.

Task 7 – Interface Methods

Select a familiar IT process and attempt to document the data capture/input interface methods. What are the positives and negatives of the selected method? In what way could the system be improved?

Nearshore keying method of data capture has been selected. The positives of this method are as follows.

It can capture high volume of data even from sources like individual documents

It is very useful in utilizing the capturing of data that could not be done successfully at past even by using intelligent data capture methods.

The drawbacks of this method are that it suffers from lack of consistency of data capture from time to time due to which there is a fair amount of chance of wrong capturing of data thus diluting the entire volume of the inputs.

The system can be improved by providing a better monitoring system of the input interface method so that any slack in the process can be immediately identified and can be resolved without any further delay.

Task 8 – Off-The-Shelf Solutions

An important part of preparing technical requirements documentation involves selecting or eliminating pre-built products. Write a short paragraph detailing the advantages and disadvantages of off-the-shelf software solutions.

Off the shelf software solutions are readymade products which can be put to use from the very first day of procuring them as they are made to meet the demand of the mass. So the first advantage of using a off the shelf software solution is the readiness of its utility, secondly all these software solutions have a very strong back up of supporting manuals in order to help the user get accustomed to the product at the shortest possible time. In some cases such software providers also give the required technical support. Such solutions have drawbacks as well. Like at times the user may need to pay extra sum of money for any support related to the application which would spike up the maintenance cost of the solution. In many cases technical support is denied by the service provider if the software solution has become a bit outdated so it becomes difficult to keep the show running without such technical supports.

Task 9: Library DVD Burner

Consider the following scenario:

Your local municipal library wants to obtain a DVD burner so they can do weekly backups of the library computer system. The amount of information stored by the computer systems at the library have increased steadily over the last few years and the current back-up method of using 250 Megabyte Zip disks is taking about three hours of valuable staff time each week. You have offered to help them to locate a suitable device.

  1. Find the names of three suppliers who can supply a DVD burner, and contact them. You may do this directly or through their web site or the manufacturer’s web site.

The 3 suppliers who can supply DVD burners are Kogan, Pioneer and Mwave. They will be contacted through their websites.

  1. Choose a model from each supplier and find out as many details as you can about it. Get them to send you some information if possible or try the manufacturer’s web site. Don’t forget the price!

ASUS DRW-24D5MT 24x Internal DVD Burner – AU$180

Pioneer BDRS12UHT Internal Blu-Ray Drive and Writer- AU$178

External USB 3.0 DVD CD RW Player Burner Drive- AU$51

  1. Fill in the columns on the hardware evaluation sheet for the features of this type of device.

SL#

Hardware

Description

1

Number

24D5MT

2

Type

Burner

3

Size

5.24 x 5.24 x .58 inches

4

Capacity

100 GB triple layer

5

memory

128GB

  1. Determine the mandatory requirements.

The mandatory requirements are as follows of a dvd burner are as follows:

  • To drag and drop directly from the desktop to burn dvd
  • To create data, audio, video
  • To easily erase discs
  • To burn photos to disc
  1. Select and enter values of relative importance for the remaining features. Four additional features should be enough. Look for speed, capacity ratings and software.
  • USB0, up to 5gbs data transmission, compatible with USB 2.0
  • Support playing 3D Blu-Ray Disc
  • Support: WIN10/ Win8/ Win7/98SE/ME/2000/XP/VISTA,Mac OS 10 or more hight, Linus
  • Powered by USB cable (included)
  1. Determine the rating guides for each feature and enter them into the appropriate cells.

Feature

Capacity

Rating Guide

processor speed

100 GB triple layer

Mandatory

memory size & speed

128GB

Mandatory

Burn speed

16X

Mandatory

type & number of ports

USB 3.0

Mandatory

  1. Fill in the score column for each device and each feature based upon the ratings guides you just produced.

Feature

Capacity

Rating Guide

Score

processor speed

100 GB triple layer

Mandatory

Yes 10

memory size & speed

128GB

Mandatory

8

Burn speed

16X

Mandatory

Yes 10

type & number of ports

USB 3.0

Mandatory

7

  1. By looking at the ‘overall unbiased ranking’ row, determine which one the library should purchase.

Looking at the overall unbiased ranking it has been decided that the library should purchase the Pioneer BDRS12UHT Internal Blu-Ray Drive and Writer @AU$178

  1. Fill in the recommendation and reasoning sections at the bottom of the sheet.

Considering the need of obtaining a DVD Burner for weekly backup of the library 3 different vendors were contacted via the website and after analyzing all the available features and cost the authority recommends to buy the Pioneer BDRS12UHT Internal Blu-Ray Drive and Writer @AU$178 because the features of this product meets the requirement of the library.

Use the “Hardware Evaluation Sheet” (additional attachment and will be provided by your Trainer) for this task

Task 10: Installation Tasks and Resources

Scenario

You’ve been asked to install a Cisco Catalyst 500 Express network switch. The switch will connect four 100Mb UTP workstations to an ADSL uplink. The switch will be screwed on to a wall. It is assumed you have done the prior tasks of reviewing client requirements and investigating the existing environment.

You will find the product installation guide and the Cisco Systems web site. Use the site search for ‘getting started Cisco catalyst express 500 switches’ at www.cisco.com

Read the guide and make a list of resources required and a list of tasks that need to be done for the installation.

The list of resources required is mentioned below:

It would require 6 feet long console cable with USB type A & B connectors along with power cable restraining clips also needed is the rack mount kit with rack mount bracket.

The list of the task is mentioned below:

  • Make sure that nothing is connected to the switch.
  • Power the switch.
  • Wait for the SETUP LED to blink green.
  • Click Setup. A switch port LED begins to blink green.
  • When a switch port LED blinks green, connect the PC to that port.
  • Open a web browser. Complete these steps if the browser does not pull up the GUI automatically
  • Enter the Network Settings and Optional Settings (if required). Click Submit in order to save changes and finish the basic configuration
  • Enter the configured User Name and Password in order to continue the configuration of the switch
  • Click No and Submit in order to apply the Smartports roles yourself
  • Restart the switch without turning off the power
  • The switch automatically reloads in 60 seconds. A counter displays the time that remains for the reload.

Task 11: Determine Client Requirements

1. An important statutory requirement is that all financial documents of a business must be kept for a minimum of seven years. What requirements would this place on any new system?

This would place the requirement of record preservation on the new system. All the financial documents of the business must be kept in a very safe and secured manner for a period of at least 7 years and should be accessible for use whenever required. 

2. A spare parts business has identified the ability of customers to order parts online as an added–value requirement. What sort of added value will this provide to the business?

This would provide the most important added value to the business which is saving time, customer can now select and order from anywhere and everywhere saving the pain of coming down physically to check the spare parts and then order it. Now they will simply check the availability of the spare parts online as per their specifications and would place the order immediately. This would be beneficial for both the buyer and the seller.

Task 12: Identify Transitional Issues

Wash–a–Pooch is a Sydney–wide chain of pet groomers. They want to implement a computer system. The project brief requires the following:

  • records bookings
  • gives quotes based on the type of dog and service required (this should be available for customers on the Internet also)
  • generates reports
  • links to the accounting system.

What transitional issues do you think there will be?

The shift in system by installing a new computer system would have the following transitional issues. The need of such a change in the system and it would affect the end users need to be evaluated, such a transition would definitely impact the people, processes and the technology involved in it. Such a transition from the existing to the new system would definitely bring in high level of changes in the service quality of the chain store. The customers would definitely take some time to get used to the new way of working by the store and such changes would also bring transitional issues in respect to skills, culture, process and requirements of the system all linked to the fact that how such transition would impact all the stakeholders associated with the store.

Task 13: Design a Sample Sign-Off Form

Your task is to design a sign-off form that will serve as a template, or model, for other document development projects. Your form may require some of the same elements as the following sign-off document used by Mirra-Mirra MultiMedia (4M) for commercial projects.

4M Client sign-off form — commercial projects

Project:

Project no:

Client representative:

Ph:

Fax:

Email:

4M Project Manager/Games Developer:

Ph:

Fax

Email:

Project stage (refer to scoping document where appropriate):

Date sent to client:

Description of content/media for signoff (provide attachments if appropriate):

 

ie corrective changes due to error by Mirra-Mirra MultiMedia (4M).

If other changes are required these will need to be separately scoped and costed.

Name:

Position:

Signature:

Date:

I certify that I am authorized to sign for approval of this stage of the project on behalf of

Please return completed form to the 4M Project Manager in hard copy. Thank you.

Ask your teacher to sign-off on your draft form. Note their comments.

Project Sign Off Form

Project Name:

Project Manager:

Start Date

Completion Date:

Project Duration:

Client:

Project Stage:

 

Project Goal:

 

Project Deliverables:

 

Client:

 

I have reviewed the media and/or content described above for the purpose of signing off this project stage. I agree that the product received satisfies the requirements for the project stage as specified above. The project may now proceed to the next stage as outlined in the project scoping document.

I have reviewed the media and/or content described above for the purpose of signing off this project stage. I agree that the product received satisfies the requirements for the project stage as specified above. The project may now proceed to the next stage as outlined in the project scoping document.

Project Manager Name & Signature:

Client Name & Signature:

Date:

Date:

I certify that I am authorized to sign for approval of this stage of the project on behalf of:

Task 14: Implementation Issues

Briefly list some of the environmental or cultural aspects to changes in the workplace that you might need  to take into account when implementing your project.

Since my project is a construction project hence it would definitely have some environmental impact, we will have to clean the project site of all the debris and jungle to make it worthy of the work that would involve felling of trees which might raise a question among the nearby residents of that area but at the same time we would also need to explain them that we are going to construct a medical centre at this spot and this will be of great help for the senior citizens especially since this would the first medical centre of its kind that is going to come up at this place. So these are the environmental and cultural aspects that we need to take into account while implementing this project.

Task 15: Software audit

Make a list of all the software on your computer, and include the following information:

1. Name of the software application

2. Licence type and licence number (if you have access to it)

3. Software version

4. Whether you use the software frequently (Yes or No)

5. Rank the importance of the software, ie which software is most crucial to my job role/study?

Use numbers with ‘1’ being the most important, and the larger numbers less important.

If you have installed a suite of products, list the individual applications. For example, if you have installed Office 2010, then list Excel, Word, PowerPoint, etc, individually.

Use the following table to make a list of all the software on your computer. Name of software

Licence type

Licence no.

Version

I use this software frequently (Y/N)

Order of importance

 

Name of software

Licence type

Licence no.

Version

I use this software frequently (Y/N)

Order of importance

 
 

MS Word

Volume Licnesing

No access

office 2019

Y

3

 
 

MS Excel

Volume Licnesing

No access

office 2019

Y

1

 
 

MS Powerpoint

Volume Licnesing

No access

office 2019

Y

2

 


Task 16: Implication of Change (client–server Technology)

Summarize in a paragraph why databases using client–server technology may improve performance of data access across a wide area network.

Databases using client server technology are very important to improve the performance of data access across a wide area of network because it helps to centralize the various control functions like access, resources and data integration ensuring their safety so that no unauthorized program can harm it. Also it helps to improve the capacity of the servers and the clients respectively and finally it is very user friendly and has a very simple maintenance mechanism for any users to follow.

Task 17: Testing Technical Solution (test of Multi User Database)

How could you test that a database allows appropriate multi user access? What sort of test processes would you want to consider?

In order to conduct a database test we are going to need sandboxes or test databases to work for. We will have to put the database into a known state before running any such texts then we will need to use a database regression tool to run the test and finally we need to check the results to see whether it tallies with our expectations or not.

The test processes that I would like to consider is mentioned below:

  • First I need to set up the test atmosphere
  • Then the test would be conducted
  • The test outcomes to be assessed
  • Validation to be done as per the expected outcomes
  • Reporting of the results to the respective stakeholders.

Task 18: Elicitation

What are the major tasks involved in requirement elicitation process? What are the factors to be considered to select elicitation techniques?

Some of the major tasks involved in requirement elicitation process are as follows. They are namely document analysis, observation, analysis, interview, prototyping, brainstorming and reverse engineering.

The factors to be considered to select elicitation techniques are five, these five factors are project, stakeholder, analyst, organization and software development methods.

Task 19: Stakeholder Requirement Analysis

Complete the “Stakeholder Requirements Analysis Input/Output Diagram” below-

Input

1

2

3

4

5

6

Requirement

Information Management Approach

Elicitation results

Potential Value

Solution Scope

Change Strategy

   
   
   
   

Tasks

1

2

3

4

5

6

Specify & Model requirements

verify requirements

validate requirements

Define requirements architecture

Define Design options

Analyze potential value and recommend solution

   
   
   
   

Output

1

2

3

4

5

6

Requirements (Specified & Model)

Requirements (Verified)

Requirements (Validated)

Requirements architecture

Design options

Solution Recommendation

Task 20: Stakeholder Requirement Validation

Explain importance of evaluating requirements alignment with Business Case and Opportunity Cost

The stakeholders’ requirements are those requirements that are collected from stakeholders like business units, operations teams, customers, users, communities and subject matter specialists. They are very closely aligned to business case since the business case criteria like cost reduction, revenue maximization, process standardization and rise in productivity are the prime requirements of stakeholders and opportunity cost is also very vital for requirements validation because opportunity cost is the loss of profit that arises out of selecting one alternative decision over the other that in turn will affect business case criteria as well.

Remember, at the center of any academic work, lies clarity and evidence. Should you need further assistance, do look up to our Computer Science Assignment Help

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