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Thank you Juan, for stating the challenges faced in the order management of service sector. It is undeniable that one of the core business processes is order management and fulfillment. This is a part of supply chain but it almost touches every department of the business and is essential for the success of any business. This business process requires collaboration with other departments of business. A perfect order fulfillment can be defined as the total percentage of orders that are meeting the delivery performance along with the documentation that is complete and accurate as well as there is no damage in delivery (Muzumdar and Zinzuwadia 2013). The following discussion explores innovative technology solutions that can address the issue of increasing complexity in today’s global market, how to create customer value, and how to promote supply chain collaboration with the help of core competency.
It is proven that information driven value chain management of Oracle suits of solutions is assisting the companies to achieve their strategic goals daily (Mentzer and Stank, 2008). Oracle is open, integrated and complete which allows it to integrate the operations of a company from a functional necessity to a value driven competitive advantage. Across all the pillars, that are, demand, supply and product the companies can transform their operations with the help SCM solutions of Oracle. The technology innovation in the order management helps to provide advanced capabilities that create more value. The administrative costs are also reduced by accelerating innovation (Chiarvesio, 2010).
The companies including service based needs to be transform their supply chains into information driven value chains. The service industry like transport also manage their order management systems and fulfillment processes (Oliva and Sterman 2001). Basically, different companies have different processes. Service industry would adopt different process based on their operational model. It is not deniable that all the organisations across different verticals agree that this processes is becoming more and more complicated and multifaceted. An efficient order delivery management system also involves earning trust of customers which is important in even services industry. It is important to maintain satisfaction of the customers, reduce the order management complexities and inspire the customer with amazing services (Davis-Sramek et al. 008). Order management challenges also comprise of workforce productivity and coordinating activities across different departments. These all are required in the services industry too. This will result in the growth in the business as well as increase in ROI.
It is also essential to maintain a core competency in the order management and fulfillment with increasing complexities in the ordering process. The major point to always remember is that the real time business promoters are the customers of any business including service sector. Thus, satisfying the customers is the best possible way in which a business can accelerate its growth. To overcome the challenges many smart businesses are also learning towards automation. It is worth to explore different innovative technologies to address the issues related to the order management and fulfillment practices.
Chiarvesio, M., Di Maria, E., & Micelli, S. (2010). Global value chains and open networks: the case of Italian industrial districts. European Planning Studies, 18(3), 333-350.
Mentzer, J.T. and Stank, T.P., 2008. Creating consumer durable retailer customer loyalty through order fulfillment service operations. Journal of operations management, 26(6), pp.781-797.
Davis‐Sramek, B., Germain, R. and Stank, T.P., 2010. The impact of order fulfillment service on retailer merchandising decisions in the consumer durables industry. Journal of Business Logistics, 31(2), pp.215-230.
Holmström, J., & Partanen, J. (2014). Digital manufacturing-driven transformations of service supply chains for complex products. Supply Chain Management: An International Journal.
Muzumdar, M. and Zinzuwadia, A., 2013. Secrets to successful order fulfillment. Supply Chain Management Review, 17(6).
Oliva, R. and Sterman, J.D., 2001. Cutting corners and working overtime: Quality erosion in the service industry. Management Science, 47(7), pp.894-914.
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