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  • Subject Name : business communication

Contents

Leadership Communication

Importance of group working

Key communication skills used while working as a team

Personal communication skills in teamwork

Design skills in putting presentation together and public speaking

References

Leadership Communication

The topic of leadership has been chosen to work upon. This group work itself has given us a chance to explore what situational leadership is all about. Leadership helps one to discover the arena of how the work is done with seniors, peers, and subordinates. Specially dealing with situational leadership, we understood its advantages of countering volatile and uncertain situations. We underwent through the way’s adaptability can easily be implemented when it comes to the scenarios of situational leadership styles.

It is the skill set of leadership that made us choose this topic. The skills of active listening, reliability, creativity, dependability, empathy, positivity, timely communication etc. that make a huge part of it. In our courseware, we have already understood how effective communication an inseparable part of good leadership is. For a good leader, it is necessary that his communication is clear to the receiver, clearly understood and then properly implemented. At the same time good leadership involves good listening skills too. In the study by Mayfield and Mayfield, the study has made the case that leadership communication is basically down to three necessities, namely, the process of reflection, employee engagement and innovation. (Mayfield & Mayfield, 2017)

Importance of Group Working

Groups play an important role in achieving the goals and various social movements are a testimony to that. We discovered that three major strategies needed for an effective explicitness of a group communication are the solidification, promulgation, and polarization. The strategy of solidification is primarily used in uniting the group members by providing sufficient support and motivation to carry on the group activity. To achieve a common goal, we discovered that motivational techniques keep the productivity of members high. As it is particularly important that the participants of the group take active part so that the responsibilities are distributed. The group cannot win or lose on the shoulders of one or few participants. Promulgation and polarization on the other hand are the strategies of public speakers to gather larger public support to proclaim common goals. (Lumen, 2020)

In a group dynamism, communication plays an important role. If the goal is achieved, it is the success of the whole group and if not achieved, it is failure of the whole group. There is no one man game in this dynamic. So, it becomes especially important that when the specific individual tasks are distributed among each other, they are distributed by keeping each other’s strengths and weaknesses in mind to achieve the maximum productivity. In 1943, Lewin explained the way in which the individuals or small groups react to different circumstances which he referred to as group dynamics.

A well-coordinated teamwork along with proper implementation of group dynamics are the key points of any successful venture. Communication is an inseparable part of such effective dynamism. The goal is achieved only if proper communication channels are used to allocate the responsibilities of each member. Flexibility and sharing the responsibilities is an important tool of group communication too. (Mohanty & Mohanty, 2018)

Key Communication Skills Used While Working as a Team

According to Belbin, there are nine categories of roles played in a team by various team members. These specific roles are:

  • Shaper: he is the one who synchronizes the team and drives the team forward. He plays a role of a situational leader and has a clear idea of the desired goal to be achieved.

  • Implementer: he too is another person who takes active participation in getting things done. But his idea of implementation is more practical as he is the one who takes the initiative of turning the talk into action.

  • Completer-finisher: He is the one who plays the role of finally finishing the task in the end and tidies up all the loose ends to bring the work of different team members together.

  • Coordinator: He is the one often in the leadership roles. His major work is to coordinate with all the team members and review if all is going according to the plan or not.

  • Team worker: He is the one who works in accordance with the plan, completes the tasks assigned to him and focuses on working by supporting personal relationships.

  • Resource Investigator: he is the one who procures external information and other resources that may be needed by the team member to complete their designated tasks.

  • Plant: he is the one with creative ideas, who presents solutions to the problems. Being a creative person, not all his ideas may be practical, so the implementer is an active aide of this person.

  • Monitor-Evaluator: He is the main decision maker, who is also good at assessment of the ideas and proposals. So, he plays an important role in the decision-making process.

  • Specialist: He is someone who has an expert knowledge in the group regarding whatever project the group is working upon. (Mackechnie, NA)

For such a multidimensional dynamism, communication is the key to success. Communication here is needed at various levels like:

  1. Ability to build rapport: It is necessary that the work is done harmoniously among the group members. It is basic human psychology that every member has a different approach and style of working, so it becomes very necessary that the harmony among the members is maintained. The members need to have interpersonal skills to be able to build a rapport with each other

  2. Conflict resolution skills: On the same premise, when different people work together, conflicts are bound to happen, it becomes very necessary to solve these conflicts harmoniously so that they do not end up affecting the quality of work. It is the coordinator of the group who must actively keep an eye on such matters.

  3. Persuasion and influencing skills: Not every member of the group is readily convinced about the task in hand. Sometimes, it takes skills to paint a future picture and convince the others about the common goal, so that every group member is convinced by the idea of work in hand.

  4. Facilitation skills: are needed as managing such groups is more about the process of facilitating it or making it easier for the members. Feedback too makes an important role in such dynamism as the feedback from not only the client, but also among the group members must be dealt with.

  5. Skills for chairing a meeting: It is necessary that meetings turn out to be productive and not a waste of time. To achieve that goal the leader must be authoritative enough that the necessary discussions can be done without any casual chats. Chairing a meeting is more about planning and controlling what has been done so far. (Matusovich et al, 2012)

Personal Communication Skills in Teamwork

Teamwork is a complicated task that requires many interpersonal skills on a person's part for an efficient outcome. Such skills involve an ability to communicate to build the relationship with other team members. It is also often referred to as people skills as these skills need a mixture of a person's ability to follow his natural intuition as well as combine the traits that a person learns in order to handle various social situations. Such effective interpersonal skills are needed to manage the team effectively and carry out the work to achieve common goals.

Commitment to team success and shared goals - On a personal level the person must have a commitment towards what he has been assigned to do. For this purpose, the idea of a team should be inbuilt.

  • Empathy: To be able to connect to someone at a personal level to be able

  • Active listening: A person should have the skills of active listening to be able to build rapport with the other team members, to actively understand the meeting proceedings, etc. Thus, it is a key personal skill a person should have for effective communication in teamwork.

  • Responding skills: As much as active listening is important; a proper response too is important at the same time. A person must be able to convey his vision, his ideas and even if he disagrees at some point, there arises a need for responding skills so that he can make his point without offending anyone amongst the team.

  • Negotiating skills: Negotiation occurs when the vision starts going in two different directions, it is not possible for the team to work properly without a common ground. Negotiation becomes a necessary interpersonal skill in this case. There is never ‘I’ in a team, as much as it is about ‘We’. It becomes necessary that each member compromises to a limit, and at the same time each member’s idea is being added too.

  • Coordinating skills: Coordination is very necessary for proper synchronization of tasks so that each member is working in a sync with the other. Although coordinators do manage it, at a personal level, it is a responsibility of each member to be able to coordinate his work with other members. (Tarricone & Luca. 2002)

In quite simple words, teamwork is more about all. Every member must have a set of skills that let him effectively be an important part of the team.

Design skills in putting presentation together and public speaking

The following skills should be considered in person for a proper presentation or public speaking:

  • The basic thing in deciding a presentation is the clear vision of the goal that is needed to be accomplished as against the target audience. As a presenter, the person himself must be clear first about his vision, then only he would be able to properly portray his ideas outwards.

  • The tone of presentation must be set accordingly, i.e. whether the person is trying to put forward hopefulness, warning, a new, anything. The audience should be able to perceive the tone and not get mixed messages.

  • Whether it be a presentation of members in a meeting or audience in a public speaking, the message must be broadly highlighted. If the presenter keeps waving from his message or the tone, the receiver may not be able to grasp the actual message that is being conveyed.

  • Designing a brief is particularly important in this case. A brief is useful in the following ways:

  1. It helps in highlighting the goals for presentation.

  2. It clarifies the benefits of presentation to the audience.

  3. It explains the layout of the presentation.

  • A presenter must be engaging in nature so that the audience finds him interesting to continue paying attention. Visual slides can be helpful in engaging the audience.

  • Humor is not always seen as appropriate, but in many cases, it has been found to be an effective tool in keeping up the interest of listeners and at the same time to be able to deliver the message too. (McNamara. NA)

References

Lumen, 2020. The Importance of Studying Communication in Groups and Teams

Retrieved from: https://courses.lumenlearning.com/introductiontocommunication/chapter/the-importance-of-studying-communication-in-groups-and-teams/ [Retrieved on: 28-05-2020]

Matusovich et al. 2012. Understanding faculty and student beliefs about teamwork & communication skills. Published by American Society for Engineering Education

Mackechnie, P. NA. Belbin Team Role Theories

Retrieved from: https://www.businesscoaching.co.uk/files/belbin_team_role_theories.pdf [Retrieved on: 28-05-2020]

Mayfield J. & Mayfield, M. 2017. Leadership Communication: Reflecting, Engaging, and Innovating. Journal: International Journal of Business Communication. Published by Sage Publishers.

Mohanty, A. & Mohanty, S. 2018. The Impact Of Communication And Group Dynamics On Teamwork Effectiveness: The Case Of Service Sectors Organizations. Journal: Academy of Strategic Management Journal

Retrieved from: https://www.abacademies.org/articles/The-impact-of-communication-and-group-dynamics-1939-6104-17-4-251.pdf [Retrieved on: 28-05-2020]

Tarricone & Luca. 2002. Successful teamwork: A case study. Published by Higher Education Research and Development Society of Australasia (HERDSA)

Retrieved from: https: http://www.unice.fr/crookall-cours/teams/docs/team%20Successful%20teamwork.pdf [Retrieved on: 28-05-2020]

McNamara, C. NA. Guidelines for Public Speaking and Presentations

Retrieved from: https://managementhelp.org/communicationsskills/public-speaking.htm [Retrieved on: 28-05-2020]

Remember, at the center of any academic work, lies clarity and evidence. Should you need further assistance, do look up to our Business Communication Assignment Help

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