Air France Flight 4590 is an aircraft of a Concorde supersonic plane that collided in Gonesse, a subpart of Paris, on July 25, 2000. The plane landed in blazes nearly rapidlynextat the beginning of the flight, killed all 109 people inside the aircraft and four other individuals at the runway. It became the primary deadly crash of a Concorde in 24 years of regular passenger service. The plane was an Air France Concorde with registration number F-BTSC. Maximum travelers were German travelers on their way to catch a Caribbean-destined cruise ship in New York City. At about 4:43 PM the aircraft commenced its launch from Charles de Gaulle Airport. Though, as it elevated in the runway, ground staffs spectatorsperceived a fireplace at the left side, underneath the extension. The plane turned left side at the airstrip, and, at around the period, it left the ground, one of the left-side locomotivesfutile (Byers, 2017).
As it has been stated by the Project Management Institute, formulated venture quality methods are distributed into Quality Planning, Quality Assurance, and Quality Control. It has been noticed that in failure to cope up with the methods which would be examined by the current publications which are in regards to anevaluation done by the Joint Authorities Technical Review for the Federal Aviation Administration, Project Quality models and speculativestudy. The crash of Concorde occurred due to the system failure during the takeoff which outcome in the mortality of more than 113 people travelling within the flight (Pickles, Vigié &Youle, 2018). The three causes that were identified under the investigation was unstable load dissemination in the fuel tank, slackarrival gear and negligence of the maintenance staff. In this case, the price of quality was the existence of a hundred individuals, a disrupted status, spoiled investor associations, monetary damage and postponements. It has been high pointed in the published literature that there are three main methods of quality management, but there is also continuous quality improvement method which is the most used method needed for the guidance of the quality management. In the Concorde crash, there is proof that there was a compromise amid the project and quality methods (Daniel et al. 2018).
Quality planning describes the way by which requirements are met whilst balancing time and price. The Air France Flight 4590 was a new generation aircraft which was made out of a market rise to sustain its site in the marketplace. Quality planning needs of Air France Flight 4590 was a secure process of travel with a focus on fuel and weight competence. A reexamine by the Bureau d'Enquêtesetd' Analyses pour la Sécurité de l'Aviation Civile (BEA) concluded that there were methods in place for the Air France Flight 4590. As the Air France Flight 4590 was constructed as the next generation of a prevailing aero plane, constructors relied on the obsolete preapproved methods that failed to signify the system letdowns and absence of acquiescence in the new structures. Quality Assurance is there to identify and prevent defects before their occurrence. In this case, the Air France Flight 4590 was overweighed by 810kgs which were above its maximum secure takeoff weight. As soon as the aircraft got its takeoff speed, the tyre number 2 of the wheel got into pieces by a metal strip which was there on the runway. It was found that the strip was neither made nor installed according to the methods described by the manufacturers. As there were no instances occurred before, though the crew was competent there was a lack of a plan in case of engine failure of the aircraft (Domini & Chicot, 2018).
Due to the lack of accurate testing before the takeoff and the negligence of the management staff to notice the overweight of the aircraft. The condition of the wheel and the clearance of the runway brings into interrogation the quality control of the Air France Flight 4590. Quality control is objected to determine the problem once it has been caused. The main concern is that once Flight 4590 was made conscious about the issue, it is the accountability to handle the quality by testing the flight before takeoff for defects to make sure that there is no hurdle during the takeoff of the flight due to the overweight, fuels tanks should be monitored and the runway should be kept clean and also there should be transparency with the consumers. It is stated that transparency removes quality errors and increments the liability (Mitra, 2016).
It can be stated that these types of disasters happened due to the overweight and negligence of the maintenance staffs and also the flight crew do not have an alternative to deal with the engine failure problems. These are some issues faced by the Flight 4590 as there was no suitable scope for the change management (Vourvachis et al, 2016). Alternation should not be applied as an after plan, there must be a severe and stringent set of guidelines and methods to follow and it is must for the flightcommerce to avoid high perils. Alteration regulator is definite by PMBOK as a method that safeguards alterations made to the venture, it can be related to opportunity, period, pricing, and quality check, and identification of the changes, evaluation, approval or rejection (Schilling &Neubauer, 2017).
In conclusion, the contentions represented signifies that Flight 4590 failed to cope up with the recognized project quality methods. The value of deprivedventure quality and absence of qualitative methods is openly obvious through the education of the adversity. It is commended that Flight 4590 contrivance a quality controllingstrategy, quality assurance and quality control. There is also an exclusion that variationadministration become more predominant and methods are reexamined frequently to safeguard that they should endure updated as per the changing time and needs of the consumers.
Byers, A. (2017). The crash of the Concorde. The Rosen Publishing Group, Inc., New York.
Daniel, F., Kucherbaev, P., Cappiello, C., Benatallah, B., &Allahbakhsh, M. (2018). Quality control in crowdsourcing: A survey of quality attributes, assessment techniques, and assurance actions. ACM Computing Surveys (CSUR), 51(1), 1-40.
Domini, A., & Chicot, J. (2018). Case Study Report, London.
Mitra, A. (2016). Fundamentals of quality control and improvement. John Wiley & Sons: New Jersey.
Pickles, S., Vigié, P., &Youle, R. J. (2018). Mitophagy and quality control mechanisms in mitochondrial maintenance. Current Biology, 28(4), R170-R185.
Schilling, E. G., &Neubauer, D. V. (2017). Acceptance sampling in quality control. CRC Press: Florida.
Vourvachis, P., Woodward, T., Woodward, D. G., & Patten, D. M. (2016). CSR disclosure in response to major airline accidents: a legitimacy-based exploration. Sustainability Accounting, Management and Policy Journal.
Quality assurance is a technique of protection, while quality control plays as a technique of exploration. Each is an important component of project quality control and might assist in venture fulfilment or failure. Homes commonly carry a huge variety of facilities and also contains very precise things which are necessary for living. They also have a variety of equipment and deprived to cope up with the needs could bring about a reduction in utility and it will likely be difficult to cope up with the standard of living. A residence construction has an excessive reliance on correct material for stay, protection in each weather situation, etc., whereas a normalbuildingtask might not need such particular requirements (Calderon, 2018). In the making of a new house, quality control is used to discover and discard capability concerns to safeguard person fulfilment is preserved. Quality control offers with evaluating construction merchandises. These concerns could involve approaches of the letdown of house constructing substances, satisfactory of produce not to the standard, terrible quality of sand and iron rods and defects. In an article, it has been described that the price and deduced performance of poor-quality control is discovered, and role meta systems play. The meta systems are cut up into mandatory, voluntary and quasi-voluntary.
In Australia, the HACCP method was implemented as an obligatory house protection system for high-quality control. It needs acuteregulator factors that examine possible risks as housing merchandise are challenging to assess. ISO 9000 is a voluntary quality control metasystem. It is a prolonged and expensive valuation that includes third party consent; though, it presents an empathetic of exceptional as anentire along with the supply chain. Ultimately the quasi-voluntary metasystem is a rapid-developing method. This device permits residence construction corporations to identify their necessities and requirements and the providers can either imitate or no longer do enterprise with them, parting slight preference to the providers. This technique guarantees great control answerability along with the supply chain, however, it may have an unwanted impact on investor associations if necessities are impractical (Skutnik, Bajda& Lech, 2019).
Quality assurance denotes to the sureness that merchandise or undertaking will achieve the quality necessities. It is done to classifyprobable issues before they occur and safeguard that they may be properly banned. In the creation of a new house, quality assurance measures the method, strategies, procedures and methods which are acceptable so that the favored results will be attained. This depicts that quality should be intended into the undertaking as is suggested by the specialists. This ensures that the quality is preserved. In the long run, this could play a role in the reduction of leftover, deduce upkeep, deduced prices and expanded efficacy. According to the researchers, it has been considerably noted that the quality assurance “produces a quality code in the manufacture, without the same code in enterprise leadership,” they then go on to introduce total quality control because it is the most effective way of quality control (Lyslow et al. 2017).
The operation of each quality control and quality assurance is vital in quality management. It must nevertheless be referred to that the most operativeprocess is taken into consideration entire quality management as it guarantees quality alongside with the supply chain, housing construction and person satisfaction. It mixes control and assurance as well as planning and ongoing review. This technique will be the most operative form of quality control within the creation of a new house. Quality control in creation generally entails protectingacquiescence with minimum requirements of material and employees to protect the presentation of the ability as per the layout. (Mudau&Mhangara, 2018). For the aim of assuring acquiescence, casual examples and statistical techniques are usually used as the base for approving or refusing the work accomplished and consignments of materials. Refusal of a consignment is founded on non-conformance or abuse of the pertinentlayout stipulations. An impliedguess in those customary quality control performances is the perception of an adequate quality level which is apermissiblesegment of faulty materials. Materials acquired from providers or work done by a corporation is examined and approved as adequate if the assessed faulty percentage is within the adequate quality phase. Difficulties with materials or items are modified after shipping of the merchandise.
In contrary to this customary technique of quality control is the aim of total quality control. In this system, no damaged things are permissible at any place within the building procedure. While the zero faults aim can never be enduringly received, it offers an aim so that a company is never pleased with its quality control program even if faults are decreased by considerable expenses subsequent every year. This notion and method to quality control were first advanced in producing corporations in Japan and Europe, however, has later extended too many building groups. The finest recognized prescribed documentation for quality improvement is the global association for Standardization's ISO 9000 standard. ISO 9000 highlights accurate certification, quality desires and a sequence of rounds of planning, application and assessment (Skutnik, Bajda& Lech, 2019).
Total quality control is anobligation to quality articulated in all elements of an enterprise and classicallyincludesvarious factors. Layout appraisals to coversecure and operative production approaches are a foremost component. Another factor involves enormous preparation for employees, fluctuating the duty for identifyingfaults from quality control examiners to employees, and constantly preserving apparatus. Employeeparticipation in enhanced quality regulator is regularly dignified in quality circles in which assemblies of employees encounterfrequently to make recommendations for quality enhancement. Material providers are also needed to assure negligiblefaults in the suppliedarticles. Primarily, all substances from a provider are examined and consignments of products with any faulty objects are reimbursed. Providers with appropriate statistics may be proficient and not subject- matter to comprehensive examination consequently (Mudau&Mhangara, 2018).
The conventional microeconomic sight of quality control is that there may be an "ideal" share of imperfect objects. Seeking to attain extra quality than this prime would significantlyincrement expenses of the examination and lessen employee productiveness. But, many organizations have observed that dedication to total quality control has huge financial reimbursements that were difficult in conventional methods. Prices related to portfolio, redraft, scrap and assurances were deduced. Employee eagerness and dedication progressed. Clients often liked better quality work and could wage the best price for the worthy quality. As anoutcome, enhanced quality control befitted a modest gain (Skutnik, Bajda& Lech, 2019).
Calderon, F. (2018). Quality control and quality assurance in hybrid mass timber high-rise construction: a case study of the Brock Commons (Doctoral dissertation, University of British Columbia).
Lyslow, L., &Erhorn-Kluttig, H. (2017). The quality assurance system of the German reconstruction loan corporation (kreditanstaltfürwiederaufbau, kfw) in the field of energy-efficient construction and retrofitting (residential buildings). Towards compliant building airtightness and ventilation systems AIVC Contributed Report 16, 119.
Mudau, N., &Mhangara, P. (2018). Extraction of low cost houses from a high spatial resolution satellite imagery using Canny edge detection filter. South African Journal of Geomatics, 7(3), 268-278.
Skutnik, Z., Bajda, M., & Lech, M. (2019). The selection of sealing technologies of the subsoil and hydrotechnical structures and quality assurance. Open Engineering, 9(1), 420-427.
Suzuki, N., Nakaoka, H., Nakayama, Y., Takaya, K., Tsumura, K., Hanazato, M., ...& Mori, C. (2020). Changes in the concentration of volatile organic compounds and aldehydes in newly constructed houses over time. International Journal of Environmental Science and Technology, 17(1), 333-342.
Juran's opinions are primarily grounded on the established and worldwide known Juran Trilogy. The Trilogy offers a model of how a corporation can enhance its bottom line using improved empathetic the association amid approaches that strategy, regulation and enhance quality and consequently occupational outcomes. This model formed in the 1950s, it describes coping with for quality as three fundamental quality-orientated, consistent procedures:
The method for scheming merchandises, amenities and techniques to come across new developmentobjectives that is the movement of evolving the merchandises and procedures vital to satisfy clients’ requirements. It includes a sequence of universal stages which may be curtailed as follows:
The manner for assembling objectives throughout the processes, this manner includes the subsequentphases:
The system for developing innovations to unique degrees of presentation, this system is the method of hovering quality performance to exceptional stages (“breakthroughs”). The technique includes a sequence of standard steps:
To achieve the quality improvement portrayed within the Trilogy, Juran shows the subsequent:
These three prevalent tactics are interrelated in approaches it is depicted in the Juran Trilogy.
Keeping control will not assure that the enterprise is a success. It should persistently encounter the procedures and constantly enhance them. The Trilogy character suggests that in the time the lingeringleftoverdrops to a much lesser stage, to observe to a new area of quality control. One of these deductions does not manifest its peculiar concurrence. It effects from persistent quality improvement or “innovation”.
Apprehend that if the person is not working on and is not directly contributing to its corporation’s overall goals, it is probably not worth doing in any respect. Juran considers that development enhancement is a system grounded; that is, there are networks among an administration’stacticalpolicies and objectives, and it is helping structure. As an instance, a corporation’s interior techniques should be proficient of assembly each consumer necessities and tacticalobjectives. Those strategies must, in line, be effectively reinforced by using its humanoidinvestment and interior structures (Kengar, Tamboli, &Magdum, 2019). Any alteration to one fragment of the system has an impact on different segments of the system. Too often businesses embark on development projects deprived ofproviding adequate notion to the influence at the respite of the enterprise. Equalizing the frequentlycontradictory and altering pursuits of all investors-consumers, providers, staffs, supervisorygroups, investors and the network at enormous-though attaining bottom-line outcomes can frequently be a considerable venture.
Juan resolute more or less equipment beside a revolutionary outline to assist distinct groups to obtain an advanced phase of actions by way of evaluating its enterprise and quality systems towards a round of proficiencies and excellent performances. To bring about actionable substances which outcomes in to advance presentation; this in turn often effects in elevated the consumer satisfaction and loyalty, decrease prices, extended market proportion and extra shareholder price, The kind of improvement required must decide the method and tools required, not vice-versa. Specific regions wherein Juran can help comprise:
Ravikumar, M. V. (2016). Application of Juran Trilogy and Triple Helix System for Successful Implementation of Service Projects–A Case of Rotary Eye-care Project. Nitte Management Review, 10(2), 11-26.
PMP, C. (2018). Quality management in construction projects, 55-69.
Tallentire, V. R., Harley, C. A., & Watson, S. (2019). Quality planning for impactful improvement: a mixed methods review. BMJ open quality, 8(4), e000724.
Kengar, M. D., Tamboli, J. A., &Magdum, C. S. (2019). Quality by Design-A Review. PharmaTutor, 7(4), 48-51.
Tejaningrum, A. (2019, April). Implementation the Trilogy Juran in SMEs Business Case Study in Indonesia. In IOP Conference Series: Materials Science and Engineering (Vol. 506, No. 1, p. 012031). IOP Publishing: Bristol.
In Crosby's book, quality is free, he attempts to puts across a technique of enhancing performance and output in corporations through first understanding the actual definition of quality and acting upon that knowledge the use of any equipment. The book is set making quality certain in which Crosby advocates for the concept of doing things properly the first time which is less expensive than doing the incorrect element over and over again. in preference to reworking, scrapping and re-servicing whose value is so excessive, Crosby suggests that through installing systems that safeguard activities are performed the proper the first time, the price of quality will become free and outcomes to high returns (Androniceanu, 2017). Quality control is a manner of making sure that organized activities occur the manner they may be planned and it needs to begin at the top. Crosby came up with a 14 steps program to put in force quality enhancements. He also gives case studies, a quality maturity grid, and histories and self-critiques to be used to decide wherein people and corporations currently are. Quality is to be free and unquality is what costs money, and this results from not doing the process the proper the first time.
Crosby refers to quality as free that means that quality is the capacity of a corporation to do things as in keeping with the requirements and maintains to mention that nonconformance to requirements is unquality and he calls that the cost of quality. Crosby then argues that by not understanding the definition of quality that is conformance to necessities, management is causing an improved cost of quality for the company unintentionally. He says that quality management has to begin from the top through getting the top management concerned in quality concerns and explaining the same to the employees so that the enthusiastically assist it. Crosby argues that maximum groups will no longer be able to practice the principles of quality due to the fact their control will not be patient enough to look them through (Aziz, Mahmood &Bano, 2018).
Quality may be measured as the author refers to it the price of nonconformance. The author argues that quality issues are not originated via the workers however as a substitute with the aid of their white-collar brethren who do the panning. Additionally, quality does not originate from the quality departments however rests with the people in the departments who are immediately concerned. Quality also does not way better, luxurious or shininess and that there is no economics of quality. Those assumptions help assist the traditional manner of considering the quality and prove to be a dilemma while growing a subculture of quality inside an organization. Quality is measurable, potential and worthwhile and Crosby argues that this may simplest be performed via an enterprise putting objectives on how to acquire the preferred quality, and the targets fluctuate with companies. To have a cultural revolution in a corporation, the writer argues that an integrity system desires to be put in place inclusive of four pillars which includes; pinnacle management participation and attitude, popularity, authentic applications and professional quality control. He offers some equipment to help groups design quality programs in their personal (Dahlgaard-Park, Reyes & Chen, 2018).
The first of this equipment is a measurement tool referred to as the quality management maturity Grid. The primary degree of the organization is uncertainty and this indicates that the enterprise does not recognize the motives of their quality problems and have a tendency to blame the quality department for quality issues. Quality is the responsibility of the quality branch and it is hidden inside the production and there is no inspection. Quality organizational reputation is one of the measures which indicates that several issues will be avoided if clean policies are laid down to cover the entire quality operation and it should be kept simple for everybody inside the organization to read (Honarpour, Jusoh&Md Nor, 2018). Quality operations ought to be said on the equal levels as those departments charged with its assessment. Coping with issues indicates that operations that sincerely need to address problems to solve them have to create an open society inside their partitions that has the concepts of integrity and objectivity. Quality is free and it this can only be agreed upon if there is some type of agreed-on device of dimension. The price of quality is calculated to get the management's attention and to provide a measurement base.
Quality improvement activities are any other measure that indicates that quality management is a ballet which is deliberately designed, planned, discussed and examined and programmed in details before it is carried out. Crosby cautioned that individuals want to recognize and agree on their position after which a quality development group have to represent every department and have the attitude of togetherness. Crosby introduces a fourteen-step quality improvement program as a quality control tool whose intention is to put out a pre-determined set of objectives to help in coping with the problems inside a corporation and make an effective change concerning quality control. Setting up a commitment from control is the first step of the program on the way to inspire communique of the improvements required on quality control. The want for satisfactory development should be adopted by way of the management emphasizing at the need for disorder prevention, and quality policy is needed stating that every individual needs to perform as according to the requirements (Kiran, 2016).
Organizing a quality development crew is vital as this plays an important role in quality management via having representatives from the various departments or functions of the organization within the crew. Establishing a baseline for quality size comes third, where the repute of quality ought to be decided all through the business enterprise which means that setting up best measures for every vicinity of activity that shows areas that can be progressed and where corrective movements are vital. The author advocates delegation of this venture to individuals who do the job. Performing a price of quality assessment indicates that the price of quality is not an absolute degree of overall performance but rather an illustration of wherein the vital action to accurate a defect will result in greater profitability (Mukhopadhyay, 2020).
Quality consciousness comes subsequent which includes sharing and educating employees on issues concerning the quality improvement and making employees aware of the cost to the enterprise of defects. Taking corrective movement on a way to enhance quality is taken into consideration as the fifth steps that are discussing the problems which bring solutions to light. Individuals consequently want to make sure that issues are being resolved often and the corrective movements must turn out to be an addiction in the corporation (Honarpour, Jusoh&MdNor, 2018). Setting up an ad-hoc committee for the zero defects program after which a culture of aim placing inside the corporation concerning great improvement is created, wherein employees are given a risk to explain issues that hinder them from performing quality work.
Androniceanu, A. (2017). The three-dimensional approach of Total Quality Management, an essential strategic option for business excellence. Amfiteatru Economic, 19(44), 61-78.
Aziz, S., Mahmood, M., &Bano, S. (2018). Total Quality Management: A Frame Work for Higher Education Institution. Journal of Research in Social Sciences, 6(1), 124-141.
Dahlgaard-Park, S. M., Reyes, L., & Chen, C. K. (2018). The evolution and convergence of total quality management and management theories. Total Quality Management & Business Excellence, 29(9-10), 1108-1128.
Honarpour, A., Jusoh, A., &MdNor, K. (2018). Total quality management, knowledge management, and innovation: an empirical study in R&D units. Total Quality Management & Business Excellence, 29(7-8), 798-816.
Kiran, D. R. (2016). Total quality management: Key concepts and case studies. Butterworth-Heinemann.
Mukhopadhyay, M. (2020). Total quality management in education. SAGE Publications Pvt. Limited: London.
Mounted managing self-reflection strategies are vital to enhancement. Alike to teachings erudite and advantages comprehension of assignments, individual need to imitate on beyond presentation and the consequences. Six sigma model, total quality control, SMART are all strategies of control self-reflection.
As being in semester two, 2019 has included the accomplishment of all the four units and all-time work, there has been a regular coinciding of tasks, tasks and indicators. It became vital to put into effect an agenda to ensure all task was updated. This was achieved via a program time table; each unit being handled as an assignment. The unit in cognizance is Portfolio: great control in practice because it was the section I wriggled with the maximum and that has overlaid with numerous different components and work assurances. My method to assignment quality, the instructions discovered, and profitsgained could be discovered.
A SMART method denotes to objective putting as Specific, Measurable, Achievable, Relevant and Time-based. This became the method applied inside the entirety of all projects. As for the quality control case study task, a particular venture was put up, accomplishments were assessable and potential, applicable to the component and time-based.
The venture turned into discrete, requisites anemphasis on Crash of Concorde, the need for quality control, Juran’s Trilogy and concept of quality is free. There have been four particular queries connected to the subject and, prerequisite the formation of a quality management plan (Al-Dhaafri et al. 2016).
The project was slanted 20 per cent of the semester grade and permitted a 5000 word limited. To fix quantifiable objectives, I divided the assignment into doable portions that permitted me to assign a score approximation for a separate phase.
Through dispersing the venture into the attainable assignment I safeguarded the task could be doable. This also permitted me to generate advanced procedures, including; word count consistent with the segment, per cent and marks to be had in keeping with segment and significance/importance of responsibilities.
The significance and import allocation safeguarded I was capable of a halt on the subject matter. I then assignedsegments from the marking key to developing key overall presentation signs that could display when subjects diverged. This safeguarded pleasant of work becomes upheld (Khanam, Siddiqui &Talib, 2016).
The task becomes due at 2nd of June, therefore, I intended for an arranged accomplishment of the assignment on 31st of May. A time-based measurement locations cost at the venture and affords presentation displays. I initiated that the entirety of this task was nicely established and went in line with the agenda for the maximum portion with mild devianciesas per the outside elements (Pambreni et al. 2019).
Teachings discovered aid the aim of imparting forthcoming recommendation to upsurge efficacy and competence.
I was unaware of the necessity as they did not seem properly.
A lot of time was consumed on reaching out the things despite discussing it with the lecturer.
After discussing the issues with the professor, the necessities developed vibrant.
The most important lesson I have learnt does not hesitate to ask your doubts.
The assessment needed access to certain articles and journals. As due to the hectic schedule I started with the assignment week before and found that that I am occurring difficulty in search of the relevant journals and articles.
Later, I reached to the lecturer and discussed the issues faced by me. The lecturer was supportive and guided me nicely to complete my assignment.
The lecturer being supportive send me the relevant journals and articles which would help me in the completion of the assignment.
Give a sufficient time for all the concerns to solve.
I was unaware of the needs of quality management plans.
I completed the assignment as per my knowledge and understanding. All the questions were answered according to the asked requirements.
The lecturer informed me to apply an existing template which would not result in the plagiarism.
I have learnt that the methods which consume a lot of time should be avoided if they are not mandatory to perform. To avoid confusion, have a conversation with your lecturer to deduce the chance of rework.
Profitscomprehension is a vital segment of task administration and also guarantees a record is kept of achievements. Though there has been a notch of ambiguity at some point the accomplishment of the quality management consignment, the subsequent advantages were seen:
Over the mixing of quality into another component, I was capable to recognize advantages I might then not have accomplished. The method I took assisted in understanding these advantages as well as imparting teachings erudite, on the way to make certain an even higher result in the forthcoming.
Al-Dhaafri, H. S., Al-Swidi, A. K., &Yusoff, R. Z. B. (2016). The mediating role of total quality management between the entrepreneurial orientation and the organizational performance. The TQM Journal.
Khanam, S., Siddiqui, J., &Talib, F. (2016). Role of information technology in total quality management: a literature review. Khanam, S, Siddiqui, J. and Talib, F.(2013),“Role of Information Technology in Total Quality Management: A Literature Review”, International Journal of Advanced Research in Computer Engineering and Technology, 2(8), 2433-2445.
Pambreni, Y., Khatibi, A., Azam, S., &Tham, J. (2019). The influence of total quality management toward organization performance. Management Science Letters, 9(9), 1397-1406.
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