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  • Internal Code :
  • Subject Code : GSBS6040
  • University :
  • Subject Name : Human Resource Management

Managing cultural diversity: Implications for cross-cultural organizational management

Table of Contents


Theoretical background


Situation 1 Action, June 3rd, 2020

Situation 2 Worry, March 13th, 2020

Situation 3 –  Routine, September 14th, 2020

Analysis 11

Discussion 12




Management is the course of situating and attaining objectives efficiently and proficiently. Cross-cultural management is to accept a comprehensive management strategy to the ethos of other nations, which have diverse human discrimination, characteristic social sorts, and diverse stages of ethos in the worldwide business (Kim &Stepchenkova, 2017). Culture is a collective product, encompassing measures and antiques, delivered over extensive rigidity of time by an enormous quantity of people, which empower the past to be conveyed into the present and the future (Kiefer, 2020). Culture likewise compels and authorizes social movement, and its situations social structure or moderately stable examples of social behavior. The purpose behind managing the cross-cultural diversity in the organizations is to design a feasible workplace atmosphere and organizational structure (Cohen &Kassis-Henderson, 2017). To understand the implications for eliminating the cross-cultural management problem, a noteworthy relationship among typical executive behaviors and performance for the emigrants required to be researched.With an expanding number of remote ventures working everywhere throughout the world, diverse administration is very important (Ollier-Malaterre &Foucreault, 2017). 

It can give a chance to an association to become familiar with another method of social cooperation (Cho & Kim, 2017). Furthermore, this causes an association to turn out to be increasingly compelling and productive in multicultural business situations. In this way, it helps in incrementing the association's worldwide familiarity. Worldwide familiarity could set up a decent business relationship and making an upper hand in the worldwide commercial center for the association. Working universally and let individuals from various foundations cooperate on undertakings, assignments, and auditing each other's work will assist with limiting predisposition and boost the economy of exertion. This will increase the productivity of employees (Smith & Peterson, 2017). The report discusses the research on cross-cultural management in an organization and the implications required. Firstly, the theoretical background has been discussed which comprises the conceptual knowledge acquired by various journals and articles. Furthermore, reflective analysis has been done to describe the meaningful situation about the chosen research question. Lastly, the conclusion of the reflective journal has been added.

Theoretical background

The enthusiasm behind diverse administration is to designthe practicable association assemblies and the administrators' systems in different categories of culture. Kim&Stepchenkova’s (2017) research is resolutely identified with ethnically diverse administration, which can allow loads of movements to administrators. Cross-cultural management is likewise the significance of age progression. Furthermore, it constructs the items recognized and operated by individuals from many human races, cultures, and consuetudes. A noteworthy connection between characteristicdecision-making behaviors and recitals for the emigrantsrequired to be deliberated in-depth (Cohen &Kassis-Henderson, 2017). Also, more issues that affect culturally varied administration ought to be concentrated profoundly. Away for getting progressively compelling defrayal of administrative enactment and increasingly powerful accomplishment in abroad is cross-cultural teaching. Witha growing number of remote endeavorsoccupied everywhere throughout the world, cross-cultural management of exiles is noteworthy. Gelfand (2017) demonstratesdemographic shreds of evidence of cross-cultural management.

The article inspects the consequence of social distinctions about the socially diverse alteration of exiles and discussed the details why the analysts hold this investigation intensely. Furthermore, it also discusses aninordinate indenture of segment data of frequentinstances, and the consequences can be seen efficiently through the approaches, standard aberrations, and relations for the issues in numerous documents (Salgado &Bastida, 2017). A practical and theoretical aspect of culturally diverse administration of different countries has also been discussed. Hofestede projected a cultural dimension hypothesis known as Hofestede'sculturalproportions theory which goes about as an assembly for cross-culture management (Cho & Kim, 2017). It reflects diverse restrictions, for example, convictions, attitudes, and assessments of individuals which affect the temperament and philosophy of the persons and culture (Smith & Peterson, 2017). Associations exploit this theory forempathetic cross-cultural management and communication in universal business. The theoryturnsabout five constraints, to be specific, power separation list; individuality; susceptibility shirking list; masculinity; and long haul direction social and racial qualities. Training of social and racial perspectives have carried about intriguing bits of information that are of believable significance in managing cross-cultural communication. 

Cultural values outbreak all territories of the human lifespan and impact the administration of individuals in several social orders (Ward &Ravlin, 2017). All societies vary from frequent things, for example, ethnicity, social class, and gender.Changing social qualities affect the exercises that a director needs to follow.Variations in conventional sexual orientation occupations and new lifestyles,for model change interest rates in the share market and how laborers are propelled and overseen in the work environment. Cross-cultural administration is a surge of the board that underlines the procedures and arrangements including the administration of laborers originating from differing social foundations (Cohen &Kassis-Henderson, 2017). It additionally encourages the usage of the board undertakings by directing the effect of social contrasts. While interfacing with individuals in an intercultural business circumstance, it is critical to reconceptualize one's social personality to comprehend others' moods.Cho & Kim (2017) portrays culture as a compelling power in throwing one's character. Various societies have various inclinations about people and gatherings. A few societies favor the person over gathering though others give more significance to the gathering instead of the individual.People speaking to high setting society have non-verbal conduct. They rely more on signs and images and non-verbal communication (Gelfand, 2017). 

Globalization, seaward redistributing, supply chains, and worldwide division of work have driven the present business organizations to internationalize their exercises. Therefore, cultural diversity has become a significant issue in dealing with contemporary overall working environments. Moreover, it has become a need for directors to take this test by completely using the potential capacities of a multi-social workforce to accomplish authoritative adequacy (Salgado &Bastida, 2017). Presently, only a few nations have executed an arrangement of cultural diversification by welcoming specialists from various social foundations and using strategies for managing the race, religion, and cultural beliefs in the workplace environments. In this manner, the work markets of developed and developing nations are getting progressively multicultural and multi-ethnic (Ollier-Malaterre &Foucreault, 2017). Furthermore, cultural management matter is a particularly related subject of human science or political theory field. The administrative ramifications of culturally diverse administration gave off an impression of being a subsequent test for worldwide firms when they are augmenting their organizations because of the quick pace of globalization.

Yet, ongoing increments in minimal effort work and quickened proficient portability have expanded the space for banter on the consequence of sociallyvariedculture in the working environment. This developing enthusiasm for the administration of cultural diversity is emerging because of the present hierarchical difficulties. Smith & Peterson (2017) stated that even though the explanation and awareness of culture varies and the term are used in assorted events and conditions with significant decent variety, it has gotten one of the most rudimentary and appropriate issues in the globalizing industry world. Therefore, it has become a need for supervisors to understand the profundity of the cultural miscellany and to have the option to execute systems. This is essential for fitting individual characters inside the collective gathering to assure an agreeable relationship in an authoritative structure for accomplishing the organizational objectives. Moreover, managers need to actualize the board outlines that can lead to social variedcultures to contribute viably to the strength of the organization (Gelfand, 2017). 

The connections are lasting and value a sound shared contribution in most of the families and their relatives. Individuals speaking too low setting society discuss transparently with clear data. They incline toward placing their inclinations in various segments. Correspondence is all the more clear and formal (Miao, Humphrey, & Qian, 2018). They require a point to point data to make a decision.Communication is collaborative and has a significant impact on its adequacy in our relations with others. The task is that even with the entireoptimistic attitude, miscommunication is perhaps going to occur, mostly when there are extraordinary social dissimilarities between correspondents (Ollier-Malaterre &Foucreault, 2017). It is likewise obvious that social habits to deal with time or correspondence are not generally applied in obedience with common politeness. Sustaining power, prevalence, favorable position, or authority through the extent of the arrangements might be a rationale enveloped with certain social practices (Cho & Kim, 2017). Culture and communalbeliefs might be applied as a strategy by arbitrators; thus, it is significant that assemblies be related to a community-oriented procedure plan while tending to unmanageable clashes (Cohen &Kassis-Henderson, 2017). 

As individuals from various cultural beliefs cooperate to form a procedure to address the issues that partition them, they can pose studies about social dispositions about existence and how these may affect.Cross-cultural management has made some amazing progress from its commencement in relative investigations (Salgado &Bastida, 2017).Hofstede's theory demonstrated that cultural diversity makes a difference in the executives and association’s working style. Today, this understanding is a piece of the administrative group of information and thought about ordinary. The basic worldwide business will in general evaluate and address power impacts on the large scale level.


A reflection report is an individual record of a student’s learning outcomes about the topic. It is where students can ponder their acuities and responses to situations, which would then be able to be applied to inspect and break down viewpoints. Journals, albeit for the most part collected, can likewise comprise pictures, drawings, and dissimilar kinds of reference resources(Ollier-Malaterre &Foucreault, 2017). Sections in the reflective analysis and learning logs can be incited by inquiries regarding course content, assignments, tests, own thoughts, or individual points of view about what occurred in a specific class period. This reflective journal will analyze the following three situations related to the research question of the report. 

Situation 1 –  Action, June 3rd, 2020

Situation 2 –  Worry, March 13th, 2020

Situation 3 –Routine, September 14th, 2020

Meaningful situations and personal reflections

Situation 1 –  Action, June 3rd, 2020

The leaders of the media and advertising field in the UK have dispensed an open letter for addressing the injustice and inequality against discrimination, followed by the death of George Floyd (Kiefer, 2020). Moreover, 200 industry pioneers have added their marks precisely, which promises solidarity with the abilities of black people and proposes solid strides to accomplish more noteworthy uniformity inside the inventive areas. Fights keep on occurring in the US and across the globe after Floyd was slaughtered while collared by Minneapolis police a few days ago (Kiefer, 2020).

I believe that against a background of vulnerability and battle made by the COVID-19 pandemic, the previous few months have realized a worldwide blast of loathe violations focusing on dark individuals. We have seen horrendous pictures of an African people group in China being dependent upon rejection and savagery. Dark laborers in the UK presented to high-chance circumstances and even the physical ambush of Belly Mujinga (Kiefer, 2020). Furthermore, in the US we have seen the killings of Ahmaud Arbery, the vicious passing of George Floyd, and Breonna Taylor. On contrary to these misfortunes, when a white lady made a'weaponized' call to the police erroneously blaming Christian Cooper for compromising her life in Central Park after he requested her to tie up her dog. According to me, these incidences are so rude and injustice to black people. Moreover, there is a strong need of maintaining cross-cultural diversity in all the nations irrespective of their financial situations (Gelfand, 2017). While the severity has brought across the board stun, the immediate impact of this treachery and viciousness on dark individuals can't be overestimated. 

It isn't the sole obligation of our dark associates to address this awkwardness, nor to teach us on the disparities that prejudice in our industry makes. As imbalance is so instilled inside the structure holding the system together and our division, this is a very important issue we have to make a move on together to influence change. We would all be able to challenge our partialities and those of others (Kiefer, 2020). We are for the most part ready to organize assorted variety, value, and consideration at this crucial time. Furthermore, a definitive trial of having a place isn't the point at which we bolster each other on issues we can relate to, or what we share for all intents and purpose (Cohen &Kassis-Henderson, 2017). It happens when we bolster each other when our beliefs, needs, emotions, and even new thoughts are unique concerning most of our partners, and particularly when we vary from the individuals who have control over our professions.  

Situation 2 –  Worry, March 13th, 2020

People are often dependent on only one solution for every problem. For example, if on a pet store we find a collar of a single size, it will not be useful for every dog breed. Similarly, humans have diverse cultures and beliefs. An individual's culture and background affect their style of negotiation (Subramaniam, 2020).  

According to my, negotiation is an intelligent procedure where individuals are important, and what impacts them is also an important factor. An individual's workplace applies a basic effect on their style of negotiating with others. Moreover, in multinational companies, you include others in taking decisions for the company, since you rely upon them to finish your work. On the other hand, entrepreneurs settle on their own choices, and they don't need to get the corporate assets to draw on when they present a proposition to customers (Subramaniam, 2020). As a business person or entrepreneur, you have the opportunity to choose, yet money related contemplations abridge your freedom. I understand that contingent upon the setting that an individual is originating from; their way to deal with arrangements and their decision-making skills will be very different. Without considering those distinctions, an organization is probably going to hit an impasse or experience conflicts (Cho & Kim, 2017).Knowing contrasts in correspondence styles across nations is an unquestionable requirement in exchanges.

Social mindfulness isn't an alternative; it is a need. Culture assumes a transcendent job in business interchanges and exchanges. Organizations work across various global outskirts and social contrasts surface as obstructions. Furthermore, I believe that the cultural differences of other nations prepare an organization for building long haul relationships.Awareness expands your capacity to use a culture's quality, yet it's significant not to fall into another snare – essentializing the practices of a specific culture (Subramaniam, 2020). Moreover, there are special guidelines shared by some of the specialists which negotiators should follow: regardless of whether individuals shake hands, whether they look, etc.People can't figure out how to haggle in a controlled domain, for example, a workshop and hope to rehearse the procedures in genuine business circumstances. Everything is capricious in business, and the utmost critical capricious is human feelings covered up under the shroud of anticipated corporate conduct. The main thing an individual can control is their way to deal with negotiation to solve the cross-cultural differences at a workplace (Subramaniam, 2020).

Situation 3 –  Routine, September 14th, 2020

The conflicts between the founder and CEO of Infosys led to an embarrassing situation for the company. The differences in their way of thinking and cross-cultural problems caused the problem. The founder of Infosys NR Narayan Murthy belongs to traditional and Spartan beliefs and values whereas the CEO is from American cultural background having risk-taking and spontaneous qualities (Mody, 2017). The power distance of India is low as compared to the US, it shows that their unequal distribution of power in both countries. In India, family matriarchs ruling practice is very common, which involves preserving the values and beliefs of the culture (Mody, 2017).

Individuals need relational association and worth individual flexibility and protection. Then again, a low score on independence, as in India, shows that there is solid gathering attachment. There exists a lot of faithfulness and regard for individuals from the gathering. According to my research, individuals in India show regard for age and wouldn't fret stifling sentiments to work in amicability. The CEO's aggravation over the rehashed charges was very clear in his Skype correspondence to the Infosys board and media as he offered his renunciation. Subsequently, a low score on guilty pleasure shows controlled conduct. Furthermore, the current clash at Infosys can be clarified by social contrasts (Mody, 2017). Retrospective indicator happens when there is an adjustment in values, which can prompt keeping up or changing existing suppositions. The head supervisors of Infosys remembered representatives as impalpable resources for their 2017 accounting report and expressed that their workers were their worth. Various workers accept that their boss ignores their persevering endeavors, which negates existing suspicions (Miao, Humphrey, & Qian, 2018). However, it might have enough impact to change the present suppositions and make another series of expectations. The company takes care of the cross-cultural management system in an efficient manner.

Infosys needs to empower correspondence between venture individuals and representatives to make a decent hard-working attitude, for instance, different exercises are composed after each task finish to assist workers with showing signs of improvement comprehension of one another. Moreover, representatives get the opportunity to meet and converse with the top supervisory crew. There might be sure contrasts in suppositions, however,the board directors had held the organization together and have created it a grand success (Mody, 2017). In the ongoing clash between the CEO and founder, numerous things were not satisfactory to the founder and his inquiries were not replied. This impacted the organization as there was a lack of implications for cross-cultural differences (Ollier-Malaterre &Foucreault, 2017). Infosys values decent variety and incorporation and is focused on the standards of equivalent work opportunity. In my point of view, this preclusion incorporates, without confinement, discernment dependent on age, race, color, sex, nationality, ideology, citizenship status, heritage, pardon, and some other individual trademark ensured by material law. The organization applies this strategy to all organization activities, including recruitment, position, advancement, move, detachment, pay, advantages, preparing, and training (Mody, 2017).


Associations that develop the ideals of cultural diversity are readily more inclined toincorporate the worldwide elements of the work showcase ruled by progressively multi-ethnic and diverse power of that sector (Ward &Ravlin, 2017). Dealing with the cultural diversity of the workforce has become a significant matter for thegovernment officials as well as the private business visionaries. Its significance has expanded for the most part because of the relative advancement of the employment sector because of globalization (Cho & Kim, 2017). Moreover, the improvement of emigration and the battle for equal human rights for all is often carried away by the minority bunches who feel prohibited from impartial employment showcase. The idea of "cross-cultural management in the workforce" has been recently adopted by most of the global organizations because of the satisfaction of the methodology of "equivalent chances" for all (Cohen &Kassis-Henderson, 2017). It is progressively acknowledged that the heterogeneity gave by the social decent variety can be a motor of development for the proficiency of the association in this serious world. Furthermore, the association which supports cultural diversity at their workplace is esteemed by all people globally and is probably going to draw in skilled employees. 

Cultural diversity in this sense is viewed as a precise and arranged duty of associations to select, hold, reward, and advance diverse representatives. In solid terms, cross-cultural management in the organization's environment is practiced through the concurrence of employees from various foundations (Ward &Ravlin, 2017). Therefore, the management of cross-cultural differences in an organization entailsculture wherein each worker can proceed with his profession unobstructed by sexual orientation, beliefs, race, culture, nationality, color, or religion. Furthermore, the foundation requires setting up the methods for variedstaff to be completely incorporated in an impartial working environment where no gathering is favored over another (Miao, Humphrey, & Qian, 2018). Subsequently, organization directors need to comprehend, foresee, and deal with the entrancing idea of the various workforces. The prototypical made by Hofstede in 1970 turned into a foundation for cross-cultural management research, giving a very well-known technique to the investigation of social contrasts in a wide scope of orders. As indicated by Ward &Ravlin (2017), it is to set up a decent blend between the various societies in business because each signal, each word is an adage that cannot be tested and we should place them in a social setting. On the off chance that the cross-cultural management is is-overseen, it may be the foundation of an undesirable impression as numerous individuals would feel undermined by employing with individuals of diverse age, social foundations, or gender. 

Accordingly, this in-security can destructivelydisturb generally speaking profitability. In this way, it is basic for a chief to recognize the social explicitness of a gathering to comprehend the best approach to respond and take care of the issues an organization faces. Empowering assorted variety in associations may animate inventiveness; improve the management and access to the particular abilities of minorities (Ollier-Malaterre &Foucreault, 2017). This will likewise guarantee value in work/governmental policy regarding minorities in society and add to the human privileges of the obvious minorities in the nation. Furthermore, a cross-cultural workforce with its aggregate insight and information can create more excellent products to address client issues.Moreover, it also adds to inner collaboration by changing the work environment into a location of education, preparation of new thoughts and social testing, and hierarchical procedures for the more prominent upper hand of the organization (Smith & Peterson, 2017).


This theoretical research work of this report has discussed the significance of overseeing cross-cultural diversity management, to make a healthy environment for the employees at their workplace. However, none of these research articles depends on a subjective analysis of past work that shows the connection between cross-cultural management, authoritative viability, and competitive benefit. The main aim of this research question was to discuss the implications for managing cross-cultural diversity in an organization.Empowering cultural diversity in associations can stimulateinventiveness, improve the representativeness, and give opportunities to the minorities to show theirskills. This will likewise guarantee value in work/governmental policy regarding minorities in society and add to the human privileges of the minorities in the nation. A multicultural staff with its aggregate insight and information can deliver more excellent products to address client issues (Cohen &Kassis-Henderson, 2017). A multicultural workplace adds to inward collaboration by changing the working environment into a place for learning, the practice of new thoughts, and the utilization of hierarchical procedures for more achieving the objectives of the organization (Kiefer, 2020).The organization that supports cross-cultural workplace are also required to confirm that there are strategies and policies to ensure workers' privileges and remain agreeable with government guidelines. 

Moreover, an association needs to consider the effect that organizational policies and strategies have on employees with cultural diversity (Miao, Humphrey, & Qian, 2018). Organizations ought to make a route for workers to give feedback regarding the workplace. This can be done throughquestionnaires or surveys; this will increase a superior comprehension of how representatives feel about the management of cultural diversity in the organization. Organizations should be prepared to adjust and change approaches that might be deciphered as obstacles or not accommodating for representatives (Kiefer, 2020).Notwithstanding the composed approaches, it is likewise fundamental to guarantee that the non-official "rules" of an association are properly communicated to all representatives to impart organization esteems and culture to all specialists adequately. Having a culturally diverse working environment implies that discriminations about ethnicity, gender, or culture should be met with the zero-resilience requirement.Arrangements ought to be set up to deal with wrongdoing and convey to workers that this sort of conduct won't go on without serious consequences. 

Smith & Peterson (2017) says that principal practice towards the management of cultural diversity is to have open communication. It can be trailed by practicing activities that show the worry and needs of a representative in a work environment. In organizations where the laborers have respect for everyone, they are increasingly fruitful in holding and keeping up the workers. Training is to teach and give preparing about others' societies, and to make them increasingly touchy towards separation and other representative's emotions. Furthermore, an organization should guide the employees, to diminish segregation (Smith & Peterson, 2017). By making administrators progressively responsible through the addition of cultural diversity management in their job roles will escalate their activities towards the different workforce. Although the top administrators accept that management of cultural diversity policies is essential,very few organizations pay attention to the execution of this policy. Furthermore,the research also discussed that an organization that holds a differing workforce is probably going to serve and contend better in a multicultural market (Miao, Humphrey, & Qian, 2018).

Also, organizations need to transform these distinctions into the focal points as opposed to overlooking them or permitting them to make many more issues. Hence, the directors should be instructed on how to regard cross-cultural management and figure out how to function with them to increase the full commitment of every employee in the company. According to the incident depicted in “Situation 1”, the imbalance is so instilled inside the organizational structure holding the system, it is a very important issue to influence change. Moreover, the severity of this cross-cultural management has brought across the board stun, the immediate impact of this treachery and viciousness on dark individuals can't be overestimated (Ollier-Malaterre &Foucreault, 2017). Furthermore, the conflict between the CEO and founder of Infosys allowed the employees and other people to question the company's culture. Despite the grand success of the company, they were not able to manage the cultural diversity at the workplace. This shows that implementing policies for cultural diversity at the workplace is very important.

"People of diverse faiths and beliefs live together in nearly every portion of the world, and utmost of them have dissimilar individualities which unite them in very diverse groups. We can flourish in our custom, even as we acquire from others, and originate to esteem their traditions"

— Kofi Annan


The purpose of this report was to research about cross-cultural management in an organization. Based on the research conducted, it was found that cultural values outbreak all territories of the human lifespan and impact the administration of individuals in several social orders. Moreover, the improvement of emigration and the battle for equal human rights for all is often carried away by the minority bunches who feel prohibited from impartial employment showcase. It has become a need for directors to manage this issue by completely using the potential capacities of a multi-social workforce to accomplish authoritative adequacy. Furthermore, implications of the policies which support diverse communities can support the employees to speak up for any type of discrimination at their workplace. Moreover, the research also discussed that an organization that holds a differing workforce is probably going to serve and contend better in a multicultural market.On a concluding note, the research depicts that management of cultural diversity in an organization can have competitive advantagesthat can contribute to the objectives of the company.


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