IT Project Management - Question 1

Executive Summary

This report includes the details about the launching of the new CRM software with helps the customer service of an IT finance firm. This report includes the business problem, purpose, assumptions, people that are being impacted along with the financials and recommended action.

Business Problem

There was a problem to provide the best service to the customers; there CRM software is implemented to improve the customer service.


The purpose of this report is to implement the CRM software to improve the customer service.


Configure the software to meet the workflow for the service. Do not modify the workflow to meet software requirements

Audience Impacted

Customer service operators


The fixed budget of this implementation is 250000$

Recommended Actions

Workflow analysis, configure settings, prototype, training, release

IT Project Management - Question 2

Given, P=240,000, Time=2, Return=6.

I= 240000*2*6 =2880000/100 =28800

A=240000+28800 =268800.

David’s project would be worth 268800 in two years at a minimum for management to consider this project

IT Project Management - Question 3

E = (O + 4M +P) / 6

E = (22 + 4 x 1620 + 37) / 6

= 1089.83 hours

IT Project Management - Question 4

Five phases are -

1. Initiation

2. Planning

3. Execution

4. Performance/monitoring

5. Project close

WBS is as follows –

Below are the risk and challenges –

1. Highly Competitive Industry

2. Market Demands

3. Increased Staffing Needs

4. Keeping Customers Updated

IT Project Management - Question 5

Budget at Completion (BAC) = 290,000 USD

Actual Cost (AC) = 90,000 USD

Planned Value (PV) = 50% of 290,000 USD

= 145,000 USD

Earned Value (EV) = 30% of 290,000 USD

= 87,000 USD

To determine the ETC, we need the EAC.

And, EAC = BAC / CPI

Hence, Cost Performance Index (CPI) = EV / AC

= 87,000 / 90,000

= 0.97

Therefore, Cost Performance Index (CPI) = 0.97

Now, Estimate at Completion (EAC) = BAC / CPI

= 290,000 / 0.97

= 298,969

Estimate at Completion (EAC) = 298,969 USD

Now, Estimate to Complete (ETC) = EAC – AC

= 298,969 – 90,000

= 208,969 USD

Hence the Estimate to Complete (ETC) for this project is 208,969 USD.

IT Project Management - Question 6

The six Steps in the Change Control Process are:-

1. Planning

2. Analyze

3. Review

4. Test

5. Implement

6. Close

By these steps we control change request from the direction of the project.

1. Planning of the product should be taken and development will be seen in this project.

2. In Analyze step knowing of the risk after taking of the project. It is the main step when proposing the project.

3. Review the product or project is also main important thing because of it contains the review of the product.

4. Testing the product by doing this we should know that how is it working good or not.

5. Implement the idea in a positive manner.

6. Closing is the one of the main step in the change request.

IT Project Management - Question 7

a. Percentage of IT project issues related to software Fault = Cumulative Software Fault and Installations - Cumulative Install Percentage

= 64 percent-42 percent= 22 percent

b. Cumulative percentage = 79 percent

c. Number of IT project issues related to "Configuration" = 6 (by chart analysis)

However, because the chart does not have a clear mark, you can also use calculations to find this number.

The "configuration" problem is 7 percent; the "other" problem is 5, and 6 percent.

That is, 6 percent is 5.

Therefore, 1 percent is 5/6.

Therefore, 7 percent is (5 * 7) / 6 = 35/6 = 6 approx

IT Project Management - Question 8

a. A-C-D-E

b. 22

c. 11

Remember, at the center of any academic work, lies clarity and evidence. Should you need further assistance, do look up to our Project Management Assignment Help

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