• Internal Code :
  • Subject Code : MPM732
  • University : Deakin University
  • Subject Name : Management

Speech and Reflection

Career Dashboard

Career Dashboard


Obvious Career

Related Career

Open Career

Position Title

 Human resource manager

 Hospital setting

Administration support manager


 Research associate

Technical skills required

 Human Resources Information Software (HRIS)

 Interpersonal and Scheduling skills

 Crisis management


 Strategic Planning

 HR management

 Statistical and Graphical Analysis of Data


Transferrable skills required

 Motivational skills

 systematic research aptitude

 Updating the training curriculum

 Negotiation and communication skills

 Written and Verbal skills

 Data analysis

 Research and development

Average Salary




Job Growth

 Board of Directors

 HR executive team

 prospective to work at a larger firm

Qualifications needed

 Voluntary certification

 Masters level degree

 Masters level degree

 undergraduate degree in biotech, life sciences, medical sciences or nursing

Key job tasks

 Creating policies



 People manager

 Serving needs of the staff -Delegating tasks

 Managing feedbacks

 Drafting proposals

Table 1: Career dashboard

Data Gathering

The required information is sourced from the following resources:

Integrated System for Health Services Management


Introducing systems approaches


Who benefits? What benefits? Part-time postgraduate study in health and human services


Understanding Client Communities Spatially for Developing Effective Interventions



Good morning everyone, I am glad that you all have joined me today. I would like to begin by defining what actually human services management is. According to authors Crowley et al. (2017), human services management is a term used to describe the formal systems which are intended to ensure virtuous management of people and resources within an organisation. It is also referred to as a strategy for effectual administration of individuals within the workplace boundaries. It is basically designed in such a way that the competitive advantage of a firm is maximized.

Every student who graduates from the stream of human services management has the objective to work in a respectable working environment and to fulfil the organisational goals as well as the personal ones (Mandayam et al. 2016). In healthcare settings, the role of human services management is further expanded and is associated with several other aspects as well. In other business organisations; it is usually associated with opening enrolment benefit packets. Most of the tasks are conducted through the mail systems and people usually view this job as a limited job (Messum et al. 2017).

However, in context of the healthcare industry, the task is further burdened with managing the flow of healthcare labour force as in hospitals and clinical places, it is very important that the patient’s care is enhanced and high-quality care is delivered (BrintzenhofeSzoc and Gilbert 2017). The hiring and firing activities are done according to the legal guidelines and bearing in mind the well being and growth of the facility. It is a timely fashion so that the current employees are prevented for being overwhelmed by the shortage in the staff as it results in overburdening of the responsibilities on the nurses which is ultimately reflected on the health of the patients.

Today, I will discuss about the key challenges facing the industry and where I see the human services management profession in the healthcare sector in the next 10 years. In the speech, I will specifically discuss about the key hurdles which barricade the operations of human services management and the associated implications. I will also discuss about what trends have been trailing in this profession for the last few years.

They are many trends that have been impacting healthcare management in the context of administration related jobs (BrintzenhofeSzoc and Gilbert 2017). As the healthcare industry is continuously involving, the changes are shaping and outlining healthcare initiatives. One of the significant trends is that the health care centres have been made me to look inwardly to demonstrate the quality of patient care as well as other tasks. Healthcare activities have been required to become more effective for improving productivity in terms of research and patient care as it is also related to academic health centres (BrintzenhofeSzoc and Gilbert 2017).

The numbers of individuals arriving at the hospital settings have an increment in the patients with age more than 65, and it is increasing dramatically (Messum et al. 2016). This is, in turn, poses an impact on the administration to further strengthen its aged care facility providers and look at the proper allocation of responsibilities to meet the demands of the patients. Technology is further emerging as a key trend in hospital administration and management of the businesses not only in the healthcare sector but in the pharmaceutical field as well.

The use of mobile applications, artificial intelligence and biosensors are elevating. They are used in the pharmaceutical field for enabling the advanced analysis and guaranteeing precision in the medicine. This is requiring the human services management administrators to further keep a check of the technology and the drugs designed for the average patients and its replacement by other treatment; so that effective processes are safeguarded as well as safety of the employees is also promoted. Latest Technology such as genetic diagnosis is being used to improving the efficiency of electronic medical records is further embedded in the organisational culture; that is improving the operations of the health and human services administration department in terms of keeping the close record of the patients as well as for creating the CPT code and procedures.

The role of human services management has transformed and is becoming more technologically dependent nowadays with the intervention of technological advancements. I feel that apart from the positive aspect, it is also challenging the whole framework of services management in the healthcare sector in the pharmaceutical companies in terms of training the staff, gaining the adequate equipment and tools for supporting the change and keeping in mind the inflation of performance (Shannon et al. 2017).

I think we all agree that Technology plays a large role in today's human services management and as a role of human services manager. It will continue to impact but I am not sure if we understand the extent to which technology could impact this industry if we do not intervene in the right time. Security risks and data breaches are some of the setbacks of the computerized systems and electronic medical records as there may be a risk of data getting leaked which may not be adhering to the legal documentation to support privacy and confidentiality of the patients (Dheensa et al. 2016).

I contributed to this field by adopting a forward-thinking approach and considering the challenges and norms especially in terms of technological advancement to further lay emphasis on data security and encryption so that employees are inclined towards maintaining the confidentiality of the patient information apart from performing their operations in an efficacious custom. The healthcare industries progress in many operations while contributing to making the health and human services operations easier. I will try to enhance the operations as a human services manager in a hospital by making information portals safer by restricting the access and storing the confidential information with specialised login credentials. This will make sure that the patients feel welcomed and ensured about their privacy. Representation today has stressed on technology in the human services operations in healthcare settings. This isn’t any new topic but has been researched and reviewed by in the literary pieces.

Critical Reflection of Speech

When I was outlining my speech, I spent a large amount of time in constructing regarding the format, presentation and the structure of the speech so as to pose a robust influence on the audience. After acknowledging the fact that the most integral factor in a presentation and its success is that I need to be clear to convey my point to the audience to whom I was to present my views. In my opinion, literary pieces have talked about how health and human services managers and other professionals have been challenged with the employment of technology and most of them have been following adaptive approach and forward-thinking.

I gathered the same approach and ensured that my idea is quick as well as precise so that it lingers along with the minds of the audience. Community is usually very attentive in presentation and all the minor and major takeaways are available (Gibbs et al. 2017). This assisted me in ensuring that I communicate with the audience in a very simplified custom so that the interaction is majorly associated with the content and provides effective and crucial information at the same time.

I safeguarded that an informal and very simple format is trailed. I incorporated this to make sure that the speech is not complicated or overwhelmed with data and statistics and hence, made sure to incorporate less data by elaborating the information that I had. Incorporating too much data in the speech could have confused the audience rather than confirming them. I restricted my speech to technological intervention as a key point so that I am able to discuss how business operations have modified with this trend in the past and how it could in the future.

By keeping the format quite simple, I discussed the key challenges that the industry has been facing in terms of training the staff, keeping the technology updated and revising it as per the needs. I feel that the ever-increasing failures in technology and its impact on the overall business setting should not be neglected, especially, when it comes to data of the customers. The two topics that were included in my speech is the fact that it is structured; the message is communicated in a very robust custom to ensure a greater impact in its delivery.

The second aspect is that I have tried to focus on a specific factor rather than wandering from one to another. Since the exact future of health and human services profession and the healthcare industry cannot be predicted, I believe that I have gained enough knowledge to have a fair understanding of what are the possible risks or challenges that the industry may face. This industry is cyclical and is a service sector that needs to cultivate inductive logic for critically providing efficacious care to the patients (Calado et al. 2018).

I have employed the concept of inductive logic in the speech which is Aristotle’s three models of persuasion (Alkhirbash 2016). The primary aspect that I have considered is appealing to the audience in a professional manner by aligning with the ethical compass I am made use of keywords and phrases so that the audience can be appeal why are emotions about how the confidentiality and privacy of the patience important. Also, I made use of inductive logic to make the presentation simpler and safeguard that the audience is able to comprehend the logic behind my speech in an easier custom.

I applied the critical systems heuristics in viable systems method as they are quite pertinent with my speech. According to me, these two methods are corresponding to each other when considered in context of the healthcare sector and especially the human services administration profession. It encompasses numerous activities involving the flow of information, discovery of the challenges and issues to attain a particular desired outcome to increase effective efficiency (Reynolds and Holwell 2020).

The key reason that contributes to me choosing the technology and business operation as the topic is the fact that it is simultaneously challenging as well as opportunity associated with technological innovation; not only in the considered in this profession but almost in every industry and all professions as it revolutionizes and makes firms adapt to new landscapes. In my opinion, I was able to present my views in an effective custom with a simpler outline and clear depiction of the issues and challenges and how I can contribute to the same. Through the speech, I have learnt about how to communicate with the audience and my counterparts with maximum efficiency by delivering ideas.


Alkhirbash, A. 2016. A proposed framework for analysing Aristotle’s three modes of persuasion. International Journal of English and Education, 5,4 pp.111-117.

BrintzenhofeSzoc, K. and Gilbert, C. 2017. Social workers have an obligation to all patients regarding confidentiality… however, for some patients, the obligation is greater. Social work in health care, 56,9 pp.779-793.

Calado, M.P., Ramos, A. and Fabiano, D. 2018, May. Integrated System for Health Services Management. In 2018 IST-Africa Week Conference (IST-Africa) (pp. Page-1). IEEE.

Crowley, K., Mishra, A., Cruz-Cano, R., Gold, R., Kleinman, D. and Agarwal, R. 2019. Electronic health record implementation findings at a large, suburban health and human services department. Journal of Public Health Management and Practice, 25,1 pp.E11-E16.

Dheensa, S., Fenwick, A. and Lucassen, A. 2016. ‘Is this knowledge mine and nobody else's? I don't feel that.’Patient views about consent, confidentiality and information-sharing in genetic medicine. Journal of Medical Ethics, 42,3 pp.174-179.

Gibbs, J., Sonnenberg, P. and Estcourt, C.S. 2017. Confidentiality of sexual health patients’ information–what has history taught us and where do we stand?. Sex Transm Infect, 93(2).

Mandayam, G. and Joosten, D. 2016. Understanding Client Communities Spatially for Developing Effective Interventions: Application of Geographic Information Systems (GIS) Technology for Program Planning in Health and Human Services Agencies. Journal of Technology in Human Services, 34,2 pp.171-182.

Messum, D., Wilkes, L., Peters, C. and Jackson, D. 2017. Senior Managers' and Recent Graduates' Perceptions of Employability Skills for Health Services Management. Asia-Pacific Journal of Cooperative Education, 18,1 pp.115-128.

Messum, D.G., Wilkes, L.M., Jackson, D. and Peters, K. 2016. Employability Skills in Health Services Management: perceptions of recent graduates. Asia-Pacific Journal of Health Management, 11,1 pp.25-34.

Reynolds, M. and Holwell, S. 2020. Introducing systems approaches. In Systems Approaches to Making Change: A Practical Guide, pp. 1-24.

Shannon, E.A., Pearson, S., Quinn, W. and Macintyre, K. 2017. Who benefits? What benefits? Part-time postgraduate study in health and human services. International Journal of Lifelong Education, 36,4 pp.422-441.

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