• Internal Code :
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  • Subject Name : Management

Personal Development Plan

Table of Contents

Specific Skills

Objectives

References

Specific Skills

All running of the food and beverage store, Concierge and reception service Staff management, upselling, sales creation, product awareness training Occupational protection, building protocols for fire escape, managing opera and micro-software (Shaheen, & Hameed, 2020).

Swot Analysis of Developed General Management Skills

Organizational Qualities

I have been extremely organized as an event planner. So it's a keen eye for information and sharp coordination to top my list of must-have attributes. As a planner, I keep my company schedules on track, budgets in order, and specifics going like a well-oiled machine — from the phases of the campaign to the review after the incident. I can recall even the smallest details, follow deadlines, Deliveries and installations on budget, and be on board for all – everything with a smile.

Efficiency in Networking

I am a professional networker on a personal basis. The events business is largely powered by individuals and is focused on partnerships. It also requires a broad network of numerous event personnel, such as caterers, photographers, DJs, artists, lighting and A / V, design, film, and beyond. I'll rely on this network to make the activities memorable to your clients. On the other side, you like the same reference to be working on our side as a whole (Gürel, & Tat, 2017).

Adaptability quotient and Resilience

If there is one thing about the world of events that is assured, it is certainly the possibility that things are going to go wrong. It's the truth of Murphy! And sometimes, you never know what it is going to be until the day. I have the flexibility and adaptability skills that normally come in handy here. This talent encapsulates the mentality of "going with the flow" which I would have to resolve at an event.I have a smooth, calm and composed personality in front of customers — and behind the scenes, and I have established the ability to think quickly on their feet to solve whatever curveball my way was tossed.

A comprehensive overview and basic Understanding of Events

My task as a planner is to be the catalyst that holds the team together to make a winning case. That doesn't mean I'm the right person to manage any piece of the case, though. Yet I should have the best idea of what's going on.For instance, an event manager will be told how to design a floor plan, what an RFP is, how long it should take to have dinner service, how many guests will fit in a venue and also how to deal with catering staff.In fact, entertainment professionals will be acquainted with the specific needs of bands and DJs, A / V firms, rents, florists, and decor. You will have to consider what constitutes a fair (and unjustified) order. Learning these fundamentals will allow you to develop closer ties with your vendors and allow you create fantastic event interactions for those concerned (Carey et al., 2017).

Widely Arrayed Creative acumen

Customers should look for cutting-edge ideas from me. I'm just able to share brilliant, imaginative thoughts. Although any client may not be willing to explore the waters of event planning, they will look to me as a consultant on concept aspects in which they are confident.

Increase Dedication to Client servicing

As a fact of the matter for me to have one of the most important abilities is just to make something happen. Phrases that I hear a lot are, "Not a concern," "Let me see what I can do," "Absolutely," and "My pleasure." These are some of the core phrases in customer service that can address just about every query a consumer may have and comfort every anxiety.

Objectives

Some of the key skill that I would like to develop, in light of future prospects are:

  • Analysis and risk-management

  • Control delivery on-site and the performance of incidents

  • Post-event review

  • Develop a strategic composure towards scenarios, based on response and not reaction.

  • Obtain work experience of multi-lingual and multi-cultural clientele.

  • Developing Digital marketing and Social campaigning skills.

Personal Experience

  • Guest Relations Officer, Senior Guest Relations Officer,

Assistant Manager, Park Regis Hotel Singapore,

Stay Well HospitalityGroup, 4 star hotel

Jan 2014 — Nov 2018, Singapore

Role and skills developed- Overall responsible for the concierge division of the front office department and the management of 8 staff members of various nationalities and Handling guest limousine transfers, organizing vip tours, managing client feedback, upselling, planning monthly department results and cost reports, coordinating tasks, recruiting team members, working with suppliers.

  • Management Trainee, Restaurant Manager, Sedap Concept Pte Ltd,

F&B Partner of Park Regis Hotel Singapore, 4 star hotel

Apr 2012 — Dec 2013, Singapore

Role and skills developed- Increase employee morale by running the restaurant and bar with minimal staff and attaining the monthly objective.

  • Food and Beverage Supervisor, F&B Guest Service Associate,

The ZuriKumarakom Resort and Spa, 5 star deluxe resort

Dec 2009 — Jan 2012, Kumarakom, Kerala, India

Role and skills developed- Assist restaurant managers in running restaurants, bars and catering facilities efficiently provide customer support, quality information, and upselling and stock orders for the whole team.

  • F&B Guest Service Associate, Kumarakom Lake Resort

5 star resort, Kumarakom, Kerala, India

Dec 2007 — Jul 2009,

Role and skills developed- Established a bar, a salon, in room dining outlets for proper service with misc., handle consumer food and drink orders and pay for them

Achievements:

  • Best concierge award 2017, superior hotels by Singapore HotelAssociation under my leadership.

Nov 2016 — Oct 2017, Singapore.

  • Winner of National Kindness Award from Singapore KindnessMovement and Singapore Hotel Association for dedicatedcustomer service and behavior towards colleagues.

Dec 2017 — Nov 2018, Singapore.

  • Received 3 gold awards for excellent and exemplary customerservice from Singapore Hotel Association in 2016,2017,2018

Nov 2016 — Nov 2018, Singapore

  • Winner of employee of the month March 2011 and nominated foremployee of the year award at The ZuriKumarakom Resort andSpa.

Mar 2011 — Dec 2011, Kumarakom, Kerala, India (Chan, Swann & Donnelly, 2018).

References

Shaheen, S., & Hameed, M. (2020). Personal Development Plan (PDP). Middle East Journal of Family Medicine, 18(4).

Gürel, E., & Tat, M. (2017). SWOT analysis: a theoretical review. Journal of International Social Research, 10(51).

Carey, H., Crowley, L., Dudley, C., Sheldon, H., & Giles, L. (2017). A Skills Audit of the UK Film and Screen Industries.

Chan, M. Y., Swann, C., & Donnelly, J. (2018). Are SMART goals really smart? The psychological effects of goal-setting in a learning task.

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