ICC World Cricket tournament
2.1. Processes with Stakeholder Expectation Management
2.2. Crucial stakeholders using Matrix.
Terms of lean project management
3.1. Voice to the customer (VOC)
3.2. Critical to customer requirements (CCR)
3.3. Critical to Quality (CTQ..
Lean project management
4.1. Organizational project management (OPM)
4.2. Agile Practices.
4.3. Lean practices.
4.4. Lean six sigma DMAIC methodologies.
Critical success factors (CSF) for lean project management
5.1. Leadership style-related CSF.
5.2. Management support and commitment
5.4. Financial CSFs.
Lean project management can be defined as the method that is used for improving the processes and decreasing the wastage. Besides, it looks after all the processes in business to improve them. The project team's efficiency and effectiveness can also be enhanced using lean project management (Mesa, H. A., Molenaar & Alarcón, 2019). This report discusses the ICC world cricket tournament’s lean project management by describing processes with participant expectation management. Besides, it discusses the main participants using Power/ Interest Grid, Lean six sigma DMAIC procedures like six sigma, agile practices, and lean practices, and critical success factors.
The process of stakeholder administration is an event of collaborating with stakeholders and handling their prospects and concerns to fulfill their wants, solve conflict circumstances, addressing matters, and more (Dabestani et al., 2017). According to PRINCE2, the processes involved in the management of stakeholder expectations are as follows:
A stakeholder matrix is a powerful technique in the project management that analyzes the participants to describe the movements vital to organize their aims with the project. The collective stakeholders recognized for this project of organizing ICC world tournaments are workforce, participating countries, and commercial affiliates, organizations of cricket, suppliers, and fans of cricket (attendees), event organizers, and project sponsors. All of these stakeholders are responsible for some activities in organizing the event for the tournament.
Power Interest grid: It is the tool that aids in categorizing the task stakeholders with growing influence and attention in the assignment.
The stakeholder management matrix (Power/ Interest)for this project is as follows:
Organizations of cricket
In the above stakeholders’ matrix, there are four quadrants with different colors. The pink color quadrant consists of stakeholder that is accountable for fulfilling the needs of the project and is to be extremely gratified. In the orange color quadrant, it consists of all stakeholders who are the important players for the achievement of the project and are accountable for handling the project. The green color quadrant consists of stakeholders who need deliberation and are to be kept up-to-date. They are very supportive people in the project. The last grey quadrant consists of the stakeholders who are least significant for the achievement of the project and they work with their lowest labors (Chung & Crawford, 2016).
It states that the procedure of capturing the responses and requirements from the interior and exterior clients to modify the services as per the feedback and meeting their desires and needs through introducing superior service quality. This particular data can be collected through the previously held ICC world cricket tournament in England so that according to feedback, the event organizer could be able to maintain the service quality and organize the events as per the desires of customers. Moreover, the previous data could be collected via the social media platform in case of the ICC world cricket contest as this platform has billions of people at a single place where the project organizer may get lots of suggestions for service improvement and quality maintenance. The main consideration that the event manager must take into account is being innovative and proactive for capturing the customer's requirement with the changing times Adhyapak, Baby & Koppuravuri, 2019).
It is an alternative aspect that indicates the expectations of the customer for product or service. In the cricket contest, the expectations are from the audience/ viewers of the tournament. Certain factors are to be considered by viewers and then interpreted by the event manager that is named as features, price, accessibility, and quality. It is significant for the assignment manager to understand properly the needs and desires of customers for the accurate interpretation of factors. Audience/ viewers are the customers in the case in this tournament and surveys must be conducted to study their desires for successful completion of the project. The first and foremost expectations of the audience could be safe as many countries would come to watch the tournament in the host country. Next, affordable prices for the services may be expected by the audience thus, the project manager must plan accordingly. Furthermore, they may expect hassle-free online bookings for the cricket contest (Kitaguti et al., 2017).
Excellence is a significant aspect of any project that decides the viability of the project. The quality metrics include basic quality, comfort, condition, information, administration, strength, productivity, benefits of viewers, and more. It is defined as the quality in respect of VOC (voice of customer). As per the cricket event, it is very significant for each responsibility supervisor to get success from each one's work. ICC world cricket organizer may use the six sigma methodology to analyze the quality factors to critic the internal processes of the management. This methodology includes streamlining the product designs, meeting the mechanical requirements, removing redundant inspections and more (Salleh & Nohuddin, 2019)
Itis the best technique that must be used by the assignment manager of the cricket contest to know its success as it helps him in reducing the wastage and increasing the excellence as per the desires of the customers. Furthermore, this will aid in the current distribution of facilities to the viewers by exhausting the following tools of project management as follows.
It is the technique to effectively manage the project systematically. This concept is built on the capability of any industry in project organization, and portfolio management. Also, this concept refers to the provision and implementation of the strategies of the organization by connecting the schemes of program management, project management, and portfolio management. It is done to ensure that the provision of the project will fulfill the vital needs and desires of the audience. There are four chief phases of the structural project organization technique namely procedure, affiliation, crux, and object. This approach usually utilizes an agenda in which the goals of the project are affiliated with the goals of the corporate. In addition to this, this arrangement helps in tailoring and engaging the assets based on the requirements arising. It further contains equating the structural resources with the essential procedures of the method that includes supremacy and recognition of competitive advantage (Mossalam & Arafa, 2017).
It includes the system of training that strengthens the constant replication of enhancement and testing in the product development life cycle of any project. In the life cycle method of agile, all actions are performed concurrently which requires collaboration from all the team members. The project of the ICC cricket tournament must analyze the customer necessities in real-time rather than depending on past recognized needs. It further aids in testing the provision to be brought with quick actions resulting in rapid customized with the current movements and desires. With this practice, the assignment administrator of the contest will get thorough information to manage the project. It is supportive in assessing which action is going to be provided within the projected timeline and altering the speed in case change is essential for accomplishing the purposes and aims of the assignment.
Lean practices in the project management are those that are concerned with reducing the waste means that the things that do not add value to the processes. It focuses on removing the extravagant steps in a process and captivating the only worth-added steps. It results in higher customer satisfaction and improved quality of events in a project. It ensures continuous improvement by decreasing the process cycle time, refining the service delivery time, lessens the chances of flaws, enhancing the resources for chief developments among others. These practices are based on the five principles as follows:
Moreover, there are certain tools associated with lean practices namely kaizen, kanban, just in time, and others.
This methodology is useful for the occasion manager of the cricket contest to integrate lean project administration victory. The DMAIC framework is used to support the event organizer to resolve the issues of the project. This framework involves the phases namely define measure, analyze, improve, and control. Lean six sigma method is based on the DMAIC framework and focuses to bring constant improvement. Initially, this technique describes the numerous prospects at a clearance to refine to attain the aims by getting great payments. In the case of the cricket contest, the event organizer must confirm cost-effective actions that could further certify higher profitability. The standards of performance must be fixed based on the cost allied with the project. Moreover, the lean six sigma method measures the current performance level and then compare with the standards set. It helps in identifying the gaps existing in terms of quality. This step is most important for the ICC event manager as it helps him to bring constant improvement throughout the tournament (Antony, Rodgers & Cudney, 2019).
CSFs can be defined as those activities that must get primacy attention by management as they are powerful in driving the performance. To implement the above-described activities successfully in the organization, the critical success factors that must be considered are as follows:
The leaders engaged in implementing the lean six sigma methods must-have traits such as result-oriented, self-confidence, and perspective, competent to negotiate the issues, and more. In the execution of lean project management of contest, the leader must:
It is the conspicuous success factor for the execution of lean project management for the tournament. This achievement is based on factors like team skills, resource accessibility, stakeholder engagement, organizational structure, and more. Furthermore, the commitments of top-level management include the following:
Communication is another critical success factor as volunteers, in event management of tournament, plays a vital role. The absence of a particular communication strategy that will offer particular features of what the supporters and audiences expect from the event will not be accepted and will drive down the cricket event in the future. There must be the presence of robust media that can penetrate globally to impact an enormous population.
Financial resources are needed insubstantial amount for the lean project management of the tournament as they fulfill the necessary means for the event to attain the constant development and sustainability of events in the future. Moreover, it helps the managers to certify the long term financial constancy and cash flow that supports all events of the occasion (Kokolakis, 2018).
From the above report on the lean project management of tournament to be apprehended in 2020, it can be concluded that the project manager is necessary for such a complex event as it will be held in India with six states and six grounds. It can be inferred that the event organizer must implement lean management practices like agile, six sigma, lean practices, and organizational performance management (OPC) to ensure the continuous development of the procedures included in the occasion. Moreover, it can be concluded that this event fulfills the desires and expectations of the event and this can be done by analyzing the audience via social media sites.
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