Table of Contents
Key Stakeholders of the Event
Elaboration of Key Terms.
Lean Project Management
Lean Practices and Lean Six-sigma DMAIC Methodology.
Critical Success Factors.
Project management is referred to as the process of managing the various aspects that are a part of a project and further make sure that the project is also to achieve the predetermined goals and objectives. In this respect, project management is a important aspect of the overall management that includes initiating, executing, planning, controlling along with the closing of the project. The primary aim of project management is to ensure that all the project objectives and goals are being met within the defined constraints (Kerzner, 2017). The project management and its concepts apply to several events including various sports events that are organized all over the world one or the other year. One such event is the ICC World Cricket tournament that would help in the year 2022. The event that is to be held in India would require effective management of every activity that starts from initiation and ends till its closing.
The report aims to provide details for the project related to the ICC World Cricket tournament that would take place in India in the year 2022. The following sections of the report will highlight the process from PRINCE 2 or PMBOK that would be applied to ensure management of stakeholder expectation. Along with this, above sections will also highlight the key stakeholders for the event by using the power/ interest grid that would assist in the stakeholder analysis. Furthermore, the report will also discuss the key concepts as they apply to the event including the critical to customer requirements, critical to quality, and also the voice of the customers. Along with this, the report will also highlight and further explain the process that would be used to use lean management in the event. The report will describe the critical success factor to achieve the implementation of lean project management in the event.
The management of the expectations of the stakeholders is one of the most important parts of the overall project. The management of the stakeholder's expectation requires effective communication with each of the stakeholders and further identifying their expectations. The process further involves the actions that are directed to meet the addressing issues, stakeholder needs, and the resolving of any conflict like the situation to achieve the goals of the project.
There are various sets of standards guidelines and terminologies in project management that have aimed to cover various aspects of the management of a project. PMBOK is one such guideline that is defines the project management body of knowledge. PMBOK has provided the process that can be used for the management of the expectation of the project stakeholders. In this respect, the process includes four key steps. The first step is the identification of the key stakeholders of the project. The stakeholder in this respect, includes all those who can be impacted by the activities, decisions, and outcomes of the project.
This ensures that the project manager to determine the key focus for the identified stakeholders and also for the determination of their expectations. The second step is the planning for the expectations where the resources required to meet the expectations are determined and the most suitable strategies for meeting up the expectation of every stakeholder is defined. The third step is the management of the stakeholder expectation where it is ensured that the project is being performed as per the needs and expectations of the stakeholders and the same are implemented effectively. The last step is the monitoring of the expectation of the stakeholders where the deviations if any in meeting the expectations is determined and the necessary steps are undertaken to improve them.
The use of power and interest grid can be done to identify the key stakeholders for the event. The following is the power and interest matrix for the identification of the stakeholders of the ICC World tournament 2022:
Figure 1: Key Stakeholders (Yu et al., 2020)
Some of the key terms as these apply to project management and specifically to an event include the Voice of the customer, critical to customer requirements, and critical to quality. The following will provide an understanding of the terms as these apply to the event:
1. Voice of the customers- The voice of the customer is defined as the feedback and the expectations as provided with the customer about the products and services (Aguwa et al., 2017). The voice of customers as it applies to the ICC World Cricket tournament 2022 stands for empowering the sports event where it can meet the needs and the customer expectations. Through the implementation of the voice of customers, the program committee would be able to ensure that customers are the centre of all the decision making taking place for the event. Furthermore, the voice of the customer would aim at delivering the most appropriate services during the event by ensuring optimum management.
Critical to customer requirements- Critical to customer requirements is another concept that aims to identify the customer expectations and further design the required products and services (Nurcahyanie et al., 2020). The concept as it applies to the event would ensure the identification of the requirements of the audience concerning the accessibility of the stadium, the transportation facilities, and parking space. Along with this, the audience would look for catering services and availability of emergency services including an ambulance at all times. Along with this, the management would ensure that it gathers all the required resources and enters into a contract with suppliers for meeting the expectations of the audience.
Critical to quality- Critical to quality is the quality of the product or services as per the customers (Yu et al., 2020). This is dependent upon the voice of customers where when applied to the ICC World Cricket tournament 2022, it would cover the provisions of seating arrangements within the stadium, the availability of catering services that offer snacks and drinks to the audience. Furthermore, it also includes the effective coverage of the event for the viewers of the event throughout the world.
Lean project management is referred to as the application of concepts of lean manufacturing, construction, and thinking in the area of project management. Lean project management ensures that there are maximum value and minimum waste. The lean project management philosophy, therefore, aims to reduce the activities that lead to the consumption of resources while not providing any value. It further aims to avoid the overuse of employees or machinery and also the decrease in productivity and efficiency (Mesa et al., 2019). Various practices have aimed to cover the aspect of lean project management that is explained as follows:
Organizational project management- Organizational project management provides for the framework of programs, project management, and portfolio to achieve strategies and goals of an organization (Görög, 2016). The following is the process from organizational project management that can be used to apply lean project management in the event:
The agile practice has highlighted several processes that add to the aspect of managing a project. In this respect, the agile practices have provided a process that can be used to apply lean project management for the event. The agile aims at testing the activities of the project to ensure enhancement of project deliverables and its quality (Jorgensen, 2019). In this respect, the following process from agile will ensure lean management implementation:
Along with the above, the lean six-sigma (DMAIC methodology) is also helpful for the managers to apply lean project management effectively. The problems that are faced by the project manager or the committee would be supported by the DMAIC methodology. The following process would assist in the implementation of lean project management:
Along with the above, certain critical success factors need to be in place with the implementation organization to ensure the application of lean project management (Negrão et al., 2017). Some of the critical success factors are as follows:
From the above discussion and explanation, it can be concluded that Project management is a process of managing the various aspects where it includes initiating, executing, planning, controlling along with the closing of the project. The primary aim of project management is to ensure that all the project objectives and goals are being met within the defined constraints. The above sections of the report have highlighted the process from PRINCE 2 or PMBOK that would be used to ensure stakeholder expectation management. Along with this, the above section has also highlighted the key stakeholders for the event by using the power/ interest grid that would assist in the stakeholder analysis.
Furthermore, the report has also discussed the key concepts as they apply to the event including the critical to customer requirements, critical to quality, and also the voice of the customers. In addition to this, the report has also identified and further elaborated on the process which would be used to apply lean management in the event. The report has then described the critical success factor to achieve the implementation of lean project management in the event. The report has covered various application that are a part of the agile practices, organizational project management and lean practices to add to the successful application of lean project management in the event. Furthermore, the critical success factors as highlighted in the report as it applies to the implementation of lean project management in the event include management and leadership, skills and expertise along with the financial capability.
Aguwa, C., Olya, M. H., & Monplaisir, L. (2017). Modeling of fuzzy-based voice of customer for business decision analytics. Knowledge-Based Systems, 125, 136-145.
Görög, M. (2016). A broader approach to organisational project management maturity assessment. International Journal of Project Management, 34(8), 1658-1669.
Jorgensen, M. (2019). Relationships between project size, agile practices, and successful software development: results and analysis. IEEE Software, 36(2), 39-43.
Kerzner, H. (2017). Project management metrics, KPIs, and dashboards: a guide to measuring and monitoring project performance. John Wiley & Sons.
Mesa, H. A., Molenaar, K. R., & Alarcón, L. F. (2019). Comparative analysis between integrated project delivery and lean project delivery. International Journal of Project Management, 37(3), 395-409.
Negrão, L. L. L., GodinhoFilho, M., & Marodin, G. (2017). Lean practices and their effect on performance: a literature review. Production Planning & Control, 28(1), 33-56.
Nurcahyanie, Y. D., Singgih, M. L., & Dewi, D. S. (2020). Conceptualizing DFSS an analysis of 107 studies. In IOP Conference Series: Materials Science and Engineering (Vol. 722, No. 1, p. 012055). IOP Publishing.
Nurdiani, I., Börstler, J., & Fricker, S. A. (2016). The impacts of agile and lean practices on project constraints: A tertiary study. Journal of Systems and Software, 119, 162-183.
Roberts, R. J., Wilson, A. E., &Quezado, Z. (2017). Using Lean Six Sigma methodology to improve quality of the anesthesia supply chain in a pediatric hospital. Anesthesia & Analgesia, 124(3), 922-924.
Yu, C. H., Liu, C. C., Chen, K. S., & Yu, C. M. (2020). Constructing Fuzzy Hypothesis Methods to Determine Critical-To-Quality Service Items. Mathematics, 8(4), 573.
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