Table of Contents
Reflection as a Front Office Executive
Hotel Management is a zone of research which works on a wide scope of subjects worried about the various departments of hotel. Effective hotel management is one of the most necessary elements that helps succeed the hotel business (Bhatnagar, 2011). Hotel operations include reception/front office department, security department, public relations department, sales and marketing, cooking, etc. I’ve discussed my learnings if I’m a front department executive through this essay.
Each and every hotel has a reception to get the guests which is also called as front office. Reception is something which creates an impression for the customer. Irrespective of the range of the hotel, every hotel attempts to have a decent reception since this is the place where the customer interacts with the customer for the first time. So, it’s important to maintain a good reception to create a good impression among the customers and attract more deals. Reception acts as the bridge between the administrators of the hotel and the guests staying in the hotel (Tutorialspoint, n.d.).
As a front executive, I’m supposed to deal with the customers lodging. Handling the lodging department requires information and knowledge of number of fields. That is why trainings in hotel management is very much necessary and also much interesting subject. Lot of people see this course as a fulfilling and practical program and which enables an individual obtain the talent to work at any place in the world. Lodging the executives course is a very interactive one. Many worldwide researches accept the open door to get their recognition or degree in a remote nation. All these things also help receptionists encounter with people of various cultures and know about their values and ethic and also understand an unknown dialect (Woods, Ninemeier, Hayes & Austin, 2013).
As a receptionist, I’m required to take care of the transactions with the people checking in the hotel. Taking care of the exchanges with the customers helped me understand and improve how to deal with finances such as maintaining detailed records of transactions, tax exemptions, etc. As a front office executive, I also perform the following duties such as handling and regular updating the documents which contains the visitor’s details and contact them whenever needed and this helped me increase my networking skills. Also, talking and interacting with the customers at the reception helped me understand how to deal with various kinds of people and it also supported in enhancing my communication skills. I’m also responsible for ensuring customer’s satisfaction by arranging their requirements and the support they need during their stay at the hotel which taught me management abilities.
All through this course, I have discovered that there are such huge numbers of progressively close to home subtleties which front official should know to hold. I have discovered what data I should know and ask to visitor. Reservation requires a great deal of gritty work to guarantee precise data not to confound or commit error in many offices (Bardi, 2003). I have additionally discovered that front official needs to consistently know about their clients and have great disposition, in light of the fact that mentality and preparing can be viewed as a whole of inn administration and picture of inn.
From reservation to check in, I have figured out what number of steps are there in every booking and check in. What's more, I realized which data I ought to ask to visitor in various advance. Additionally, during the commonsense classes, I have found out about look at. For instance, I figured out what number of steps is there under control out and what I ought to never really look at appropriately. There are still certain areas of improvement such as handling pressure situations and managing personal and professional lives which I’ll learn about with experience in the future and these skills will certainly help me fetch some good jobs in the management sector.
All in all, the study of front office executive taught me how to deal with the clients in a professional manner. Later on, on the off chance that I do wind up as an inn chief or a director all in all, I feel that these aptitudes I am creating will have the option to assist me with running my area of expertise in lodging or division productively. In the event that any issues surface, I would have the option to ponder other comparative circumstances and use the similar or a bit modified ideas.
Bardi, J. A. (2003). Hotel front office management. John Wiley & Sons Ltd.
Bhatnagar, S. K. (2011). Front office management. Frank Brothers.
Tutorialspoint. (n.d.). Front office management - Introduction. Available at https://www.tutorialspoint.com/front_office_management/front_office_management_introduction.htm
Woods, R., Ninemeier, J. D., Hayes, D. K., & Austin, M. A. (2013). Professional Front Office Management: Pearson New International Edition. Pearson Higher Ed.
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