MyAssignmentServices uses cookies to deliver the best experience possible. Read more

  • Internal Code :
  • Subject Code :
  • University :
  • Subject Name : Nursing

The Value of Informal Care

Executive Summary of Role of Informal Carers and Volunteers

This report analyses the role of volunteering and informal care in the Australian healthcare system. Working of informal carers in current times and future are evaluated. It was found that informal carers exhibit several types of responsibilities such as assisting patients in bathing, cooking, scheduling appointments and others. After this, various policies supporting the participation of volunteers and informal carers are analysed in the report. This analysis has drawn an understanding of policies related to carer payments and allowance, which are established in Australia to support volunteers. However, specific gaps in policies are also found, such as lack of access to policies by informal carers in rural areas of the country. Therefore, the report further highlights some strategies to fill these gaps in future like awareness programmes. Lastly, action plans of the workforce are also mentioned in the report, such as social media campaigns.

Table of Contents


Current and future role of informal carers and volunteers within the aged care workforce.

Policies supporting the participation of volunteers and informal carers in the aged care workforce

Gap analysis.

Strategies to assure growth in volunteers and informal carers participation in the aged care workforce into future.

Workforce strategies.

Action plan of workforce.



Introduction to Role of Informal Carers and Volunteers

As per the report disclosed by The Community Affairs References Committee of the Senate in the year 2017, the aging workforce is one of the most significant challenges being faced within the healthcare sector of Australia (, 2017). For this reason, the inclusion of informal carers and volunteers is recommended within the aged care workforce to enhance efficiency.

The purpose of this report is to explore the roles that can be exhibited by informal carers and volunteers within the healthcare sector of Australia. The report emphasises on current and future roles corresponding to the carers. A keen focus on policies established by the Australian government to encourage the participation of informal carers and volunteers is given in the report along with exploring certain gaps. Also, the report develops an understanding of strategies, which may assure that volunteers and informal carers acquire adequate growth in public healthcare of Australia.

Current and Future Role of Informal Carers and Volunteers Within the Aged Care Workforce

Informal carers and volunteers can be understood as individuals offering care services to people in their family members and relatives. Informal carers assist patients as well as their family members who are suffering from physical and mental health issues. Various studies indicate that informal carers and volunteers play an important role in current times. The survey conducted by ABS (Australian Bureau of Statistics) suggests that more than 2.7 million informal carers were in Australia in 2015 (, 2019). Also, it was found that 1 in every 10 Australian people was serving as an informal carer. This figure increased to 2.8 million in the year 2020 (Deloitte, 2020). It can be analysed that there are millions of people in Australia who are dependent on the care received from informal carers and volunteers. These carers assist the individuals in need with their daily activities and act as responsible persons who are accountable for taking care of people facing some physical and mental issues.

In current times, major roles or responsibilities, which are performed by informal carers and volunteers in the healthcare sector of Australia, include providing timely medication to patients, making appointments with physicians and doctors as well as assisting with personal needs such as bathing, cooking and many others (Willis, Reynolds & Keleher, 2016). Individuals having physical or mental health issues trust their family members more than professional nurses. For this reason, patients easily follow instructions, which are given by their relatives (who are working as an informal carer or volunteer). Also, these carers may assist patients with different health issues round the clock, which could be impossible for professional nurses (Horsfall, Leonard, Rosenberg & Noonan, 2017). Hence, it can be analysed that these carers and volunteers play an important role in assisting patients due to whom the number of these carers is increasing in Australia.

Considering the role of informal carers and volunteers in Australia in future; it can be said that there are vital possibilities that informal carers can be considered as formal or professional care workers. It is because informal carers acquire years of experiences of assisting people, which can be used to assist the people by providing formal training (Do, Norton, Stearns, & Houtven, 2015). Also, the government may establish more policies and norms to enhance the role of informal carers towards communities rather than towards their relatives.

Policies Supporting the Participation of Volunteers and Informal Carers in The Aged Care Workforce

Some of the prominent policies, which are found supporting the role of volunteers and informal carers in Australia, are described in the following manner.

  • The government of Australia has developed the policy of offering financial support to the informal carers in the country. In this policy, care allowances are provided to the informal carers, who are addressing the primary care needs of physically and mentally disabled people (gov, 2015). This policy is a great help to informal carers and provokes their role in community carer. Provisions for allowances allow informal carers to seek their livelihood without hampering the care.
  • The government in the country has also taken initiatives for offering carer payment to the informal carers, who have terminated their employment because of care responsibilities (gov, 2015). It can be analysed that informal carers and volunteers can be subjected to fulltime care of individuals due to which they cannot maintain their employment. Lack of employment can be a determining factor to informal carers in which they have to choose between their care responsibilities and jobs. To overcome these issues and support informal carers, the Australian government has launched carer payment.
  • Many specific support programmes and services are there in Australia, which assist the informal carers and volunteers. For example, Dementia Behaviour Management Advisory Service is a well-known programme in the country, which encourages people to work as an informal carer and provide assistance to individuals with dementia (Macdonald & Mears, 2018).

Gap Analysis

Eligibility criteria set by the government of Australia for carer payment and allowances are the biggest gaps to be acknowledged. Volunteers and informal carers are required to present formal documents about their previous employment to acquire carer payments. Various studies suggest that there are thousands of informal carers and volunteers, which never had any formal employment (DeLaune, McTier & Tollefson, 2019). For example, children who assist their parents as informal carers cannot acquire the benefits of such supportive policies as they have no record of previous employment.

The above figure helps understand the prevalence of informal carers below 15 years, which often have no employment history. Therefore, these carers are deprived of the benefits of supportive policies. It is one of the noticeable loopholes in access to supporting policies in Australia.

Awareness related issues can also be considered as gaps in policies to support informal carers and volunteers in the country. It is found that informal carers in urban areas are well aware of such interventions. But, carers and volunteers in rural areas are hardly aware of allowances and aids provided by the government (Crisp, Taylor, & Douglas, 2012). Hence, support policies corresponding to informal care and volunteering are new well implemented in the Australian healthcare system.

Strategies to Assure Growth in Volunteers and Informal Carers Participation in The Aged Care Workforce Into Future

Workforce Strategies

Following strategies can be considered to assure growth in volunteers and informal carers participation in the aged care workforce.

  • Strategies to enhance awareness about the supportive policies can be established by the ministry of health in Australia. Strategies to improve the access for carer payment and allowance in rural areas of the country can be formulated and implemented (OECD, 2020). These strategies will improve the quality of care provided by informal carers and volunteers as monthly allowances may reduce their earning crisis, and they may significantly focus on the care needs of their family members.
  • Specific strategies can also be made through which under aged informal carers and volunteers can be benefitted by the government in Australia. For this purpose, strategies to evaluate the family conditions of informal carers should be developed through government efforts (Willis, Reynolds & Keleher, 2016). These strategies may provide benefits of supportive policies set to enhance the participation of volunteers and informal carers.

Action Plan of Workforce

Campaigns: Various campaigns can be established to implement the proposed strategy of enhancing awareness about supportive policies;. Ministry of health in Australia may establish and promote campaigns through which these policies can be promoted especially in rural areas (DeLaune, McTier & Tollefson, 2019). Promotion of campaigns through physical and digital mediums may allow volunteers and informal carers living in the country to acknowledge and access supportive policies. For this purpose, supportive policies can be promoted through hospitals and care homes located in different cities and rural areas. At the same time, social media campaigns can be launched through which informal carers may access information about the benefits of allowances and payments.

Actions of NGOs and non-profit social organisations: These organisations may conduct surveys in prominent cities of Australia and rural areas in which access to supportive policies set by the government can be evaluated (Willis, Reynolds & Keleher, 2016). Also, NGOs and non-profit organisations may highlight the under-aged informal carers and volunteers before the government so that required changes can be made in the policies and strategies.

Conclusion on Role of Informal Carers and Volunteers

The above report is conclusive enough to say that informal carers and volunteers in Australia have an important role in current and future context. These carers assist their family members and relatives in various activities such as scheduling an appointment with doctors, providing medication and many others. In future informal carers and volunteers can be considered as professional carers by the government as they have enough experiences of providing care. Further, it can also be said that the government in the country has set several policies to encourage the participation of these carers and volunteers such as financial support, carer payment and so on. Also, it can be concluded that these policies have certain gaps because not everyone in Australia can access them. So, workforce strategies to enhance awareness and evaluation of the family condition of volunteers and under-aged informal carers can be established. For this purpose, social media and physical campaigns can be greatly useful.

References for Role of Informal Carers and Volunteers (2015). Informal carers. Retrieved from,life%20health%20conditions%2C%20and%20disability. (2019). Informal carers - Australian institute of health and eelfare. Retrieved from (2017). Community affairs references committee. Retrieved from

Crisp, ‎J., Taylor, ‎C. & Douglas, C. (2012). Potter & Perry's Fundamentals of Nursing - AUS Version - E-Book. USA: Elsevier Health Sciences

DeLaune, ‎S. C., McTier, ‎L. & Tollefson, J. (2019). Fundamentals of Nursing: Australia & NZ. Australia: Cengage Learning Australia

Deloitte. (2020). The value of informal care in 2020. Retrieved from

Do, Y. K., Norton, E. C., Stearns, S. C., & Van Houtven, C. H. (2015). Informal care and caregiver's health. Health economics, 24(2), 224-237.

Horsfall, D., Leonard, R., Rosenberg, J. P., & Noonan, K. (2017). Home as a place of caring and wellbeing? A qualitative study of informal carers and caring networks lived experiences of providing in-home end-of-life care. Health & place, 46, 58-64.

Macdonald, ‎G. & Mears, J. (2018). Dementia as Social Experience Valuing Life and Care. USA: Taylor & Francis

OECD, (2020). OECD Health Policy Studies Who Cares? Attracting and Retaining Care Workers for the Elderly. USA: OECD Publishing

Willis, ‎E., Reynolds, ‎L. & Keleher, H. (2016). Understanding the Australian Health Care System. Australia: Elsevier Health Sciences

Remember, at the center of any academic work, lies clarity and evidence. Should you need further assistance, do look up to our Nursing Assignment Help

Get It Done! Today

Applicable Time Zone is AEST [Sydney, NSW] (GMT+11)
Not Specific >5000
  • 1,212,718Orders

  • 4.9/5Rating

  • 5,063Experts


  • 21 Step Quality Check
  • 2000+ Ph.D Experts
  • Live Expert Sessions
  • Dedicated App
  • Earn while you Learn with us
  • Confidentiality Agreement
  • Money Back Guarantee
  • Customer Feedback

Just Pay for your Assignment

  • Turnitin Report

  • Proofreading and Editing

    $9.00Per Page
  • Consultation with Expert

    $35.00Per Hour
  • Live Session 1-on-1

    $40.00Per 30 min.
  • Quality Check

  • Total

  • Let's Start

500 Words Free
on your assignment today

Browse across 1 Million Assignment Samples for Free

Explore MASS
Order Now

Request Callback

My Assignment Services- Whatsapp Tap to ChatGet instant assignment help

Get 500 Words FREE
Ask your Question
Need Assistance on your
existing assignment order?