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Manage Quality Customer Service - Answer 1 a) Commonwealth Bank of Australia is a multinational bank offering financial services and solutions to customer's needs and wants with business divisions in New Zealand, Asia, North America, and Europe (Commbank.com.au, 2020). Its products and services include credit accounts, savings accounts, insurance services, loans, business loans, personal loans, merchant services, and business-centric produ…
Diploma of Leadership and Management Contents 1. With reference to the Colesworth scenario, identify one (1) need of their customers for EACH expectation of a) Quality b) Time c) Cost 2. In relation to your response in #1 above, describe your plan to ensure satisfaction of the identified customer need for Quality Time 5. Explain how team performance is monitored to ensure quality and delivery standards are met. 6. Ex…
Written answers A1. The Purpose of the Australian Consumer law is to enhance the welfare of the citizens of Australia. In addition to that, the law promotes fair trading and competition including the customer’s protections. The law covers the product’s safety, labeling, and unfair market practices. The law has set some rights which are also called the customer guarantee, for the customers and abides by them. A2. The …
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