Thh2113

• Internal Code :
• Subject Code : THH2113
• University : Academies Australasia College My Assignment Services is not sponsored or endorsed by this college or university.
• Subject Name: General Management

Hospitality and Tourism Services Management Introduction to Excelsior Hotel Service Quality Service quality generally refers to the comparison of expected performance with the perceived performance of the service provider (Sighn, 2013). The role of service quality cannot be ignored in the hotel management, it becomes the most vital factor in creating a sustainable competitive advantage over its competitors. The effectiveness of service…