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  • Subject Name : Journal

The Star Casino Case Study

Gambling stands as one of the most favoured engagements for the natives and tourist in Australia. The Star Casino administered by the Star Entertainment group is positioned on the Darling Harbour of Sydney Australia. The chefs and restaurants offered by the Star Casino hold award-winning credentials in the industry (Mapping Megan, n.d.). The gaming premises of the Star Casino are accessible to all players and the offers are delivered for both the high and low stake games (Mapping Megan, n.d.). The high rollers have the privilege to access the VIP tables accompanied by the VIP service (Mapping Megan, n.d.). The Star Casino offers patrons with heterogeneity of beverages and toothsome food to enhance the dining and gaming background. With such appealing offerings, The Star Casino entices the native as well as international patrons to hit the unique destination of gaming and gambling with the maximum figures coming from China.

The Sovereign Private Gaming room is been manifested as the VIP hub for the platinum and diamond members accompanied by the unparalleled level of quality service, and so the role of bartender obliges the same. The assurance of privacy and confidentiality entice the VIP patrons to the private room. The drinks are offered for free in Sovereign Private Gaming room and so it is the service justifying the hefty price of the lounge. Unlike the typical bartenders, the bartender in Sovereign Private Gaming room is amalgamating the drink with the professional skills of service. My role demanded to greet the customers with the menus and to take the drink orders of the VIP patrons. Further, the operation of the bar in the gaming room and the supervision of the beverage and bar supplies were deemed as the duty of the bartender.

The operation comprised of cleaning the bar and its segments to render patrons the VIP and luxurious experience in the gaming room. Apart from this the role seeks the expertise in the broad range of drink recipes and directs the teamwork with the other staff of the lounge to deliver the service promptly. The job asked to mix the diverse drinks as per the guidelines of the organization. I was accountable for the persistent quality of drinks maintained in the gaming room and was responsible for verifying the identity of the patrons to ensure the legal age of the members. The modest interaction with the patrons was demanded by the role to create a lively atmosphere and enhance the experience of the customer accompanied by the delightful drink. And last but not least, the role demanded to customize the drink and the offerings as per the individual needs of the customers.

References

Honeywell. (n.d.). Case study. Retrieved from https//buildingsolutions.honeywell.com/en-US/newsevents/resources/Publications/honeywell-hbs-bms-the-star-case-study.pdfMapping Megan. ( n.d.). Where to find Australias best casinos. Retrieved from https//www.mappingmegan.com/casino-tourism-in-australia-gamble-in-australias-best-casinos/Pham, K., amp Grant, B. (2017). Home, James, and dont spare the horses the inevitability of a second Sydney casino. Australian Planner, 54(2), 8092. Retrieved from https//www.tandfonline.com/doi/abs/10.1080/07293682.2017.1319394

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