WEL101A Building Evaluative Culture in Community Services Assignment Sample

• Subject Code : WEL101A
• Subject Name : Management

Introduction To Community Services

Introduction to Building Evaluative Culture in Community Services

The purpose of the essay is to determine the community workers' roles within Australia and to provide efficient community services to engaging consumers. The community services work across the various sectors and areas, where they can give their professional services that are embedded part of the particular history that addresses the societal values, and also balance the political and social arrangements (Pinger, 2016). Such influences are the major part of the professional aims and values that can help to service the people and to provide them professional practice standards and to provide quality services. The agency chosen is of the older people's that aims to provide extensive support by making them aware of their rights, by helping them to understand basic care provision and about their rights. The objective of the community agencies is to improve the care and coordination while providing quality services to older people. The community agency helps to provide the overall well-being of the older people and to help them identify ways to overcome, the present, and ways to prevent future challenges (Network 2020).

Practice Skills Required by Community Workers for The Older People

The engagement of the community-based supports and services (CBSS) has been designed to help the older people and the adults, to provide secured services as per older people needs, assessment and requirements. Research indicates, that within Australia there are 20% of older adults (that are aged 60 and above) and have also been receiving active community services (Dwyer, 2020). The older services for the adults help to provide 90% of the services to the users and even aim to improve their medical condition (Lawn, Westwood, Jordans, Zabeen & O’Connor, 2017). The community assistance can be for the older people experiencing multiple chronic conditions and also identifying the corresponding activity such as daily living (ADL) deficits condition. As older people are rapidly growing within Australia, the importance of community services is to provide the number of improved health conditions that can benefit and help in the attainment of better wellbeing (Li, 2016).

When approaching older people for the community services, the practice skills are to check the user backgrounds and their medical history. Secondly it is important to wellbeing of the person, such as residing in a safe and secured place, emotional, mental health along with the older person belongingness within the community (Shatnawi, 2018). The community services while presenting the resources for older adults along with the caregivers, has to understand the older people wellness programs, such as identifying the nutritional support educational programs , understand health and aging problems along with providing the counseling services to user. Through this, the community workers can provide a better framework of general assistance that securing the older person with the basic needs of housing, finances and having home safety programs. It is also important to provide the wide opportunities and even the best community programs along with the civic engagement to the older people. To improve older people assistance programs, extended support such as personally involving various volunteers and programs that can improve the older people skills, improve their attitude for living, and also attaining a better control over their life (Zhang, 2017).

The older age people can feel challenge with the range of services, eligibility to gain assistance and can be unsure of how to attain them. By not knowing about their rights to attain assistance, it can be a barrier when improving their wellbeing as they hold limited knowledge on how to access them. Based on the older people's requirements, the main aim for the community agency, is to provide help from the health care providers, support in the health along with social issues. The practice skills required by the community agency while taking care of the older people are to educate the older people about their rights, provide assistance in the services and helping them to know more about services and approach to seek an active support. The practice skills such as interpersonal warmth and the ability to listen can help to respond to the patient's needs and the communities (Langbecker, 2017). The practice skills required to handle the older patient requires to understand the specific skills, such as the knowledge of the training materials and activities that can keep elder people engage to know about their basic rights and needs.

The role of the community workers is to provide engaged practices that could help older people to attain a better framework of working. By keeping the older people engaged in some practices it would help in the reminiscence work or stress management work. This approach to reduce stress while engaging older people in some programs or task, can be done through acquiring professional training and experience based on identifying the needs of the older people.

The community workers' task is to also intervene and to understand the ongoing social work assessment review based on the advice and advocacy of the range of services that can be provided to the local authorities along with the social welfare services. The role of the community workers is also to liaise with community resources and to provide active support to the older individual and their family along with giving the key benefits, entitlements along with the active support services. The community workers practice is to empower the older people and to encourage them to have active support on the beheld of providing information and support (Mayne, 2020)

The community workers' role is to also to care of the emotional needs and to provide supports. It would ensure that the community workers are able to reflect and plan out ways to assist a client and family. The role of the community workers is to help the older people understand their needs, their carer and the closed one needs along with providing support in the accommodation needs (such as the food, shelter, and hygiene) and to a certain extent involving in the community programs. It is an attempt to eliminate or reduce, the degree to which they are experiencing the high emotional stress or isolation from the local community (Dwyer, 2020). The community worker will attempt to reduce the psychosocial situation, such as thinking about the wellbeing of the older people and to provide support to the emotional health, improving their self-esteem, and helping them attain a better cognitive ability along with the learning ability (Gentil, 2020).

Lastly, the practice skills of the community workers are to also timely consult the older people with the emotional and the social needs (for example at the time of encompassing loss and bereavement or facing any sort of addiction). The role of the community health workers aims to provide the strength-based approaches of older people and provide a unique way to promote resilience.

Principles of Effective Communication for Working Older People (Individuals or Family)

Community services aims for effective communication by choosing the words carefully, articulating their passed information passed, and helping the older people overcome their emotion, when any news is shared. The main effective principle of communication is to understand older people wellbeing and emotion, when conveying a message and an approach through which the information can be presented in the better manner (Barnett, 2018). At times the older people might feel stressed and out of control due to the overwhelming emotion, which can be due to some reaction as a response. As the older people would feel under-confident or may have their conflicts of interest while understanding the information, they may not respond in the certain manner as expected (Kantorski, et al, 2017). The older people may also lack focus, due to which they can find it ineffective and lost when being in communication along with multitasking. Older people might feel distracted and may be limited focused. The older people can experience the inconsistent body language and they would be reinforced as to what they are saying and feeling contradicted.

Principle of Being an Engaged Listener

The older people can feel engaged if they listen and the level of alertness can be restored through the subtle intonations. The principle of effective communication can help to convey the true mix of emotions and even provide support to engaged listening practices. Being an engaged listener can help to bond well and engage well. Communication two ways can lower the stress, provide supportive physical and emotional wellbeing, and even aim to provide calmness (Dwyer, 2017).

Principle of Nonverbal Signals

The principle of effective communication also asserts to pay attention to the nonverbal skills, such as how the older people are responding, can move, and even listen can help to note older people's active engagement (Langbecker 2017). The communication through the nonverbal measures can help the community worker note if the older person is feeling lost, unconnected, or feeling unreactive. The community worker approach during the nonverbal communication is to understand how to connect with the others, to express how one means, and to overcome the challenging situation. Effective communion when understanding nonverbal communication can be through the expression, having a true meaning through adopting a subtle tone, behavior, and an attitude.

Principle to Check Emotional Wellbeing: Stress Check

The principle of using stalling tactics can help the community worker to determine if the older people are feeling stressed while talking or his way of response (Lawn, 2017). If the older person is taking a long pause while talking or using the words which have no meaning, would mean that the person is having a stressful situation. To overcome, the community worker can engage in the other examples or some live case studies, the can help the older person experience ease out the situation.

Case Management as Used in Community Service Practice

Community-based organizations can provide a range of programs that can support older adults and caregivers. As most of the healthcare workers are also familiar with nutrition, specific needs, and providing the specific services, the community workers can provide the support and assistance that can help in the formal or family caregiving.

Nutrition Service Programs

The community workers also provide nutritious and healthy meals on the wheels, as the elder people often feel defeated in keeping adequate care of them. Lack of nutrition can cause more impaired immune and worsen the situation. The elder nutrition services aim to be provided at the doorsteps of the older people and during 2012, the total funding of such program was $816,289,000 (Brookman-Frazee, et al, 2016). Till today the Australian government provides 35% of funding for such meals; and the community source the nutrition cause with philanthropic and private sources. Older people also experience "food insecurity" and it is a way to promote socialization, improve physical health along with well-being. The community services with the nutrition meals also aim for socialization with the healthy day programs. The aim is also to overcome significant impairments.

Senior Centers

The main aim of the community workers is to improve physical along with mental health, and it is important to provide the specific interventions (for example educating the healthy wellbeing, exercise, education) that can improve the outcomes (Biagioli, et al, 2019).

Conclusion on Building Evaluative Culture in Community Services

It is concluded, that the role of the community workers while providing the community services is to understand the limitations and the challenges posed by the older wellbeing. The importance of the additional social work service,s can help to provide the elderly people that can place in engaging changes that can arise due to the old age. The community services provide the social work intervention aim to provide better care and the programs for the older people. The community services aim to overcome the older people feeling of powerlessness, helplessness, even having a feeling of low self-esteem or the self-efficacy problems that have been experienced. The community services, the main motive is to provide useful ways to change older people from passive clients into the active mode and aim to empower individuals with a positive self-image. Many older individuals can face the complexities of the decisions and to increase to overcome the complex situation. The role of the community agency is to provide the skillset and the ability to work with the people to assess their needs and improve their lifestyle, needs, and choices.

References for Building Evaluative Culture in Community Services

Barnett, P., Matthews, H., Lloyd-Evans, B., Mackay, E., Pilling, S., & Johnson, S. (2018). Compulsory community treatment to reduce readmission to hospital and increase engagement with community care in people with mental illness: a systematic review and meta-analysis. The Lancet Psychiatry, 5(12), 1013-1022.

Biagioli, V., Dall'Oglio, I., Heller, A., Carlin, C., Biondi, F., Gawronski, O., ... & Tiozzo, E. (2019). Paediatric patients who access the Emergency Department for non-urgent visits and use of community services. Assistenza infermieristica e ricerca: AIR, 38(4), 174-182.

Brookman-Frazee, L., Stahmer, A., Stadnick, N., Chlebowski, C., Herschell, A., & Garland, A. F. (2016). Characterizing the use of research-community partnerships in studies of evidence-based interventions in children’s community services. Administration and Policy in Mental Health and Mental Health Services Research, 43(1), 93-104.

Dwyer, J., Liang, Z., & Thiessen, V. (2020). Project Management in Health and Community Services: Getting good ideas to work. Routledge.

Gentil, L., Grenier, G., Bamvita, J. M., & Fleury, M. J. (2020). Satisfaction with health and community services among homeless and formerly homeless individuals in Quebec, Canada. Health & Social Care in the Community, 28(1), 22-33.

Kantorski, L. P., Jardim, V. M. D. R., Treichel, C. A. D. S., Demarco, D. A., Neutzling, A. D. S., Oliveira, M. M. D., & Coimbra, V. C. C. (2017). Satisfaction with mental health community services among patients’ relatives. Revista Brasileira de Epidemiologia, 20, 237-246.

Langbecker, D., Ekberg, S., & Yates, P. (2017). Don’t need help, don’t want help, can’t get help: How patients with brain tumors account for not using rehabilitation, psychosocial and community services. Patient Education and Counseling, 100(9), 1744-1750.

Lawn, S., Westwood, T., Jordans, S., Zabeen, S., & O’Connor, J. (2017). Support workers can develop the skills to work with complexity in community aged care: An Australian study of training provided across aged care community services. Gerontology & geriatrics education, 38(4), 453-470.

Li, M., & Frieze, I. H. (2016). Developing civic engagement in university education: Predicting current and future engagement in community services. Social Psychology of Education, 19(4), 775-792.

Mayne, J. (2020). Building evaluative culture in community services: Caring for evidence. Evaluation and program planning, 80, 101450.

Network, N. B. (2020). Community Services benchmarking Deep dive report for Community/District Nursing.

Pinger, R. R., & Seabert, D. (2016). An introduction to community & public health. Jones & Bartlett Learning.

Shatnawi, T., & Algharabat, R. S. (2018). Investigating antecedents and their consequences of usability in online donations: the case of university students' community services programs. International Journal of Technology, Policy, and Management, 18(2), 125-154.

Zhang, M., Liu, Y., Yan, W., & Zhang, Y. (2017). Users' continuance intention of virtual learning community services: The moderating role of user experience. Interactive Learning Environments, 25(6), 685-703.

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